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I have been a loyal SingTel user for more than 5 years and I am a on Flexi Prestige plan, the highest plan that SingTel has. I have 4 lines with you under my line and I too have my Fiber and MioTV. All these services under SingTel.



However, I am utterly disappointed that as a loyal more than 5 years SingTel user whom is using all your services (Mobile, Boardband and MioTV) and my average monthly spending is definately more than $500. I got a shock that my red pretige voucher for this year is only $170. This is totally different from what was published in your website.







In your website, it says that a Red Prestige handset voucher of up to $550 every 12 months, when you meet the following criteria:

â?? Minimum eligible average bill spend of $250 & above for the last 12 months.

â?? Holds an active SingTel Mobile, home broadband or Mio TV service for at least 1 year.



My spending is doubled of what you have advertised and yet my voucher is less than your so call $550.



To make things worse, I got a call back from your 1688 customer service on this matter, Jack, Senior Customer care officer, from Mobile General Enquries. He don't understand my point and just kept telling me it's company policy and make no effort in claiming me down. His 2nd call to me on the same day is just to inform me how much pentalty I need to pay if I will to break my 2 year contract.



As a loyal VIP customer, I don't felt valued by SingTel. Is this a wake up call for me to go to other operator whom is offering the same or maybe better services than SingTel?


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