NetZero customer service

Contact information related to NetZero customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for NetZero with your favorite sites.

Billing and Account Questions

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  • How to reach a live person:
    • I pressed # at the first 6 promopts and was finally transferred to a person.
  • Hours of Operation:
    • 24 hours a day, seven days a week
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • Operators at this number will refuse to help with anything related to technical support.

Cancellations

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  • How to reach a live person:
    • I just pressed "0" at the first 3 prompts and was transferred to a person.
  • Hours of Operation:
    • 24 hours a day, seven days a week
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • They won't cancel your account without your email address and credit card information.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • 24 hours a day, 7 days a week
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is from their site regarding calling for technical support, "A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call."

User Reviews

Posted by I'M SUING NETZERO & WITH GREAT P


These phony, so called "tech" reps for NetZero (in my case a "Randy Rider" whose real name is probably Rafi Punjabi who lives in Mumbai, India) are completely useless as I am on my 3rd attempt at trying to get them to fix several vexatious glitches they have caused, i.e., after I've received a business email from someone and click on "Reply" or "Forward" all my damn computer does is put the word "Loading" above my incoming emails and, of course, it NEVER does "Load", and I purposely waited fifteen minutes once for that to happen but, no such luck!

Thew other vexatious glitch that's been happening for some time now is that three gibberish symbols (an 'A' with a flat bar across it's top, a curved 'E' with two horizontal bars coming out if its center and/or a small symbol for Trademark (TM) or a small square box), have been replacing the places in my typed messages where I've used quotes ( " ), apostrophes (') and one other conventional English grammar punctuation symbol!

At other times, I also get a black diamond shaped object with a white question mark
( ? ) in it's center and that, too, replaces the quotes, apostrophes and some other punctuation symbol.

NOW COMES THE GOOD PART!!!

In my very last email, I told the "tech rep" that I'm going to sue NetZero in Small Claims Court in the Superior Court of the Northern California county where I reside
for Intentional Infliction of Emotional Distress, Intentional Interference with Economic Endeavor and a few other choice, but highly appropriate, legal theories then have NetZero's CEO Mark Goldston, CFO Charles S. Hilliard and President/Chief Technology Officer Ronald T. Burr, the
NetZero corporation, their parent company and whomever else I deem accountable to me for their egregious errors and failures to remedy all of my existing computer email problems which have been caused by them and which they have failed to remedy, served with my lawsuit and then await the results after they've all become aware of this very pissed off customer (quite possibly FORMER customer) as I'm STILL paying for their crap when "gmail" is a much better product and is F-R-E-E to boot, duh, a real no brainer, huh?

That's it for now folks, wish me luck and to those of you who just might care to keep tabs on my progress in this evolution, please do so at your leisure!

Best to all, Bob Stack

Posted by Fancyface


I have never seen such horrible customer service in all my life. And they have an attitude to boot!

I've been unable to log into my acct and have been going back and forward with netzero via email to fix the problem. They have told me do do the same step over and over again.. which is what I'd tried before I even contacted them. This is a netzero tech issue where there is something wrong on their end. Same thing happened last year and their tech support ended up having to call me, after I threatened to write the BBB. I wasn't then, and I am not now about to pay 1.99 an hour to have netzero fix it's crappy service.

It shouldn't take me a week of emailing to get someone to help me, I should be told to do the same thing over and over again AFTER telling them in writing and one the phone that I've done this unsuccessfully. The guy I talked to on the phone seemed like he was on some sorta drugs. I had to keep telling him the same thing over and over again, just for him to tell me to do the same things again and again. It was like, I just told you I did this or that. Then the kicker w/ the phone call is the fact that he had the nerve to tell me to call my internet company to fix the problem. I told him that would be like calling the light company because the water won't come on. My internet company has nothing to do with the fact that netzero offers bad service.

So now I feel that not only do they not care, they think customers and users are stupid on top of it. Thanks for insulting my intelligence netzero. I loathe your service and the way you mistreat and talk disrespectfully to customers.

Posted by virgoman58


you can send me the paperwork i am not logging into my account bbb said it was closed and you told me it was also you need to email me the paper work if you want your device i don't want i have no need to keep it so send the paperwork

Posted by Anonymous


when you send me my package to the house you said you will be sending a ipad i didn't recevied that.





sally torres

Posted by Anonymous


James R. Tenbus, old address 1509 East st.,, HonesdalePa. 18431. I've moved, twice, don't use Netzero anymore, in fact no computer. Don't know ID or password. Need to cancel service. New address,

Customer Service Ratings

Based on 132 votes.

2.6

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Corporate Office

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Customer Service Scoreboard

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NetZero customer service news

NetZero disconnects but still charges

In addition, the company forces customers to call a paid service that charges $1.95 per minute for technical support. Because of all this, on Dec. ...


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