NetZero customer service

Contact information related to NetZero customer service, customer support and technical support can be found below. Please feel free to update any of the NetZero customer support information we have to make sure our site is kept as current as possible.

Billing and Account Questions

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  • How to reach a live person:
    • I pressed # at the first 6 promopts and was finally transferred to a person.
  • Hours of Operation:
    • 24 hours a day, seven days a week
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Operators at this number will refuse to help with anything related to technical support.

Cancellations

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  • How to reach a live person:
    • I just pressed "0" at the first 3 prompts and was transferred to a person.
  • Hours of Operation:
    • 24 hours a day, seven days a week
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • They won't cancel your account without your email address and credit card information.

Technical Support

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • 24 hours a day, 7 days a week
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This is from their site regarding calling for technical support, "A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call."

User Reviews

Posted by Ebby


I have been a customer since 2001. I purchased the $19.95 mobile broadband in 2013. I was just notified by NetZero that they are tacking on an access fee of $2.95 a month. I will now be shopping for a new internet provider. No one likes to be crooked and made a fool of. This charge is phony. There customer service is useless and not from this country. They are crooks. Stay away from NetZero.

Posted by Anonymous


I wouldn't recommend this company based on my experience with the hotline support. I called in about two days ago to ask about their pricing plans for internet. I was looking to purchase an internet service that would be secondary for my home. I work at home and sometimes my current provider is down, as a result I can't work. So I decided to purchase a second internet from a different company. NetZero seemed reasonable, but I was confused about some of their options and wanted clarification. I called in and was connected with a rep with a thick Indian accent. I'm American and I know many companies outsource overseas. I have no problem with this, but it doesn't help when the rep decides to talk extra fast to cut down on their time. Not being able to understand the rep 100 percent was strike one. Second, the rep kept trying to sign me up for the services. I made it clear at the start of the call I was just shopping around and wanted information on the individual plans so I could determine which one was for me. I had to ask each of my questions at least three times, not because the rep didn't understand me but because he kept cutting me off trying to get my credit card information. To make matters worse he used some odd language really fast to try and trick me into signing up in the middle of our long phone conversation, they sounded kind of irked when I told him "no I'm not signing up yet". It turned out NetZero didn't have a plan to meet my needs, I needed more data than they were offering. But based on my experience with their support, I will never use them and I will never recommend them to my family or friends. My advice, hire American, and train you reps that making a sale isn't the number one priority. Customer service is the number one priority! I recieved some excellent service with both the online chat and the hotline over at AT&T btw.

Posted by Anonymous


I have so much trouble with my netzero
E-Mai I'm sick of it

Posted by noel


I request a cancellation on 5/29/2014 my bank account was charge twice and unauthoriztion charge. I was told by Frank say it would be a$33.00 teination fee, where I never received the services or the equipment. I request a refund because it was my rent, I was never inform of another charge of $29.00 to my bank account. I ask to speak to the superver,but refuse to let spesk too. My landlord want the rent and I feel it a predatory practice

Posted by Anonymous


I do not have a member ID, or do I have your service, but, I'm being billed, thru my checking account. How do I get it stopped?

Customer Service Ratings

Based on 133 votes.

2.6

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Corporate Office

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NetZero customer service news

NetZero disconnects but still charges

In addition, the company forces customers to call a paid service that charges $1.95 per minute for technical support. Because of all this, on Dec. ...


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