Posted by Anonymous
Why when you block someone you still get the message
How come when you inscribed you get emails can't send
NetZero customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from NetZero.
17
Nov
13
Sep
21
Jul
04
Oct
Posted by crisnmicio
This company lies; they say to check on what your local access number is with your phone provider and that you can call them for help downloading the software for their dial-up system to work. No such help and none of the over 14 numbers they provide are local; and you'd better be patient if you're lucky to select the option that actually gets you through to an "account representative." You can't get back to their sales department the moment you give them your credit card information.
15
Nov
Posted by joanna
DO NOT I repeat do not use netzero email!!!!! This sorry excuse for a company is LOSING my emails!!!! I send them and then POOF! they're gone! Not in my sent mail, not in Drafts....JUST GONE!!!!!!! then you try to get help and they F-ing charge you. Pathetic excuse for a company and pathetic excuse for Software. NETZERO~~ As in ZERO reason to pay you another Dime. Good bye NetZero. I hope your company goes under before you rip anyone else off.
13
Oct
17
Aug
10
Aug
Posted by [email protected]
NetZero you have blocked me from access to my email account and sent a email that said to change my email by logging in to my account. But my pass word won't work please help me to get back into my account
25
May
10
May
Posted by Anonymous
I need an address so I can send the netzero unit back to you. I have called for service two times and was told the same think, plug it in for 3 to 4 hours and it will be alright! I need a new little modem and I need one now ir I will stop my service with you! Thank you Rebecca Garloff
04
Apr
Posted by [email protected]
This is the sorriest internet service I've ever had. I want to cancel my subscription ASAP. . Ty!
11
Mar
Posted by Anonymous
I have been trying to use your 4g Mobil net heart and having no success. I tried to contact your service department and your technical help department but to no avail. Please respond to me to help me get this device to work. Manuel Jackson (929)-364/2585. Sorry I had to use this method to reach some one to help.
10
Jan
17
Dec
01
Dec
Posted by Thely
I have never heard of or been involved with a company with such horrible customer service. First, the numbers that are listed tells you to go to the internet and then hang up on you. How dumb are you people. If Netzero is my internet service then how am I suppose to access the internet when you havent connected me. It has taken almost an intire month to get my service. i have read some pretty rough complaints about this company and one was EXACTLY like mine. NO COINCIDENT!. You have until Dec. 4th 2015 to hook my service up or I am done and perhaps FCC might want to know of these shody practices.
18
Nov
18
Nov
31
Oct
Posted by I'M NOT TELLING!
Stay Away From These Liars! I'm Giving You People A Fair Warning That They Lie About Data Usage & I Have Been Off Their Hotspot Since 10-1-2015 So If You Want Them To Rip You Off And Then You Fight With Your Banks Over Charges You Shall Learn The Hard Way! They Are In The Philippines So This Is The 1st Problem! The Second Is They Lie About The Data And Make You Either Buy More For An Outrageous Price You Either Pay Or Wait For The Next Billing Cycle! Stay Away Far Far Away Unless You Want Heartaches!
14
Oct
13
Oct
Posted by [email protected]
It's a shame that once you got my money and the banking number I can't get service of any kind unless I want to upgrade.. This is a shame !!!
01
Oct
Posted by Anonymous
This is my second attempt to reach the cancellation department.
FYI, I have tried repeatedly today, calling both , trying to reach the cancellation department, and I am on hold FOREVER, to the point of my phone becoming "hot" to the touch.
This notice is to inform you that I am CANCELING my netzero account, as of October 1, 2015. I do hope that you can forward my emails for the next 2 weeks to my new email address:
I want a written confirmation of this cancellation notice from you, please. Thank you.
26
Sep
22
Jul
Posted by ANN-ON-OMUS
From a very unhappy former customer of Netzero. I paid for high speed internet, it got slower and slower finally none of the three browsers I use could get anything but a rectangle with a funny guy that had two options; 1) kill 2) wait. Sometimes I waited 3 times but never got what I wanted. No good to complain, they just want to raise the price for all those freebee they advertise. Now they are attaching trash to my incoming emails and any I send. DO NOT TAKE THEM AS YOUR PROVIDER UNLESS YOU WANT TROUBLE. Former customer
