HughesNet customer service

Find contact information for HughesNet customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest HughesNet customer service news.

Phone Support

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  • How to reach a live person:
    • Speak "I would like to sign up" and you will be taken directly to a customer service rep
  • Hours of Operation:
    • 24 hours a day, 7 days a week
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous


TERRIBLE customer service!!! Very rude and if I wasn't tied to a contract I would find another provider. I highly DO NOT recommend Hughes Net! And their upgrade was a joke! I couldn't tell any difference in it, in fact it is slower!!!!

Posted by Anonymous


I have been trying to get my pole reset for a while now . We have made numerous calls. My husband talked to your customer service and they finally said they would send out someone to fix it for $29.99. We have your insurance. They sent out a tech and he looked at the modem and said "no it's not the modem it's your pole- it's loose because it wasn't installed right." So now after waiting several more days I get a call that a tech is going to be coming out. When I called back, they said I would have to pay $145.00. I called your customer service (in the Phillipines- and they said that my service is working. I tried and tried to explain that we sometimes can get it to work if we prop wood against the pole and move it around for hours- the pole is so loose in its hole that it can be moved approx 8" all the way around. They either can't understand me or don't want to understand the problem. I asked to speak with another agent or the supervisor and was told that I can not. My husband and I own a service company and if we would treat customers the way that we have been treated, we would not be in business. Also, the government had given you a contract in our area to help people be able to afford your service and I wonder if they are aware of the negative reviews your are getting.

Posted by Anonymous


My hughes net has been off for several months and at that time I had a bill for 16 dollar.I did not have it no more I were like you to quiet senting me letters.roy lafon. Account # was by the way you need to come get your pipe

Posted by Anonymous


What customer service. It is impossible to reach a live person, unless you need tech support and then it is Kuala Lampur or some such place. Prior to updating to Gen 4 I would have recommended Hughes Net to anyone. Ever since the upgrade I have had nothing but trouble. If I weren't tied to a new contract, I would change service.

Posted by Anonymous


This is the worst company ever. The internet runs really slow and they charge for additional usage. I would never recommend them to anyone. They also charge your debit card when you no longer have the service. What a joke? Buyer be ware.....

Customer Service Ratings

Based on 180 votes.

2.7

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Corporate Office

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Customer Service Scoreboard

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HughesNet customer service news

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