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Hello singtel



My family including of me, my parents and grandparent have been under your contracts for over a decade.



In the past, I was under the MIO tv programme which I had absolutely no problems with and the wifi worked perfectly well.



When I moved to my new place with my parents, we were told that we had to pay $200+ to install a fibre broadband thing. Apparently, it was said to speed up the internet connection.





Ever since the modem for fibre broadband was installed, THERE IS ABSOLUTELY NO CONNECTION OR CLOSE TO ZERO. I can barely read and reply emails via my computer and laptop.



I can not use the internet for whatsapp, facebook and all UNLESS i turn on my mobile data. WHICH IS NOT UNLIMITED.



In this case, I am the one to pay for the charges that occur for overuse of my mobile data. THIS IS ONLY BECAUSE I CANNOT USE MY WIFI.



Are you going to compensate and say, oh we'll cover the charges cause during the period the modem was down. OF COURSE NOT.





I called customer service today. Was told to call 1688. So I did. Was repeatedly told by the officer that I needed my parents NRIC number and get them on the phone else they could not find the modem.



My parents are out of town for business. What if by chance my parents passed on during then ? What would happen to the wifi? STAY THE CRAPPY WAY ?





Utterly disgusted and irked by the way you work singtel. All you seem to care about is sucking up money like hungry ghosts lurking around and not giving back what your consumers PAY for. We don't even expect free gifts, discounts and all. All we expect is for the things we paid for to be working and functioning the way they should be.





I'm so overjoyed my contract is coming to an end. Will definitely be making the switch to some other brand with CHEAPER and more efficient services.





To all others, please don't be conned by all the fibre broadband faster internet RUBBISH. It's all bull crap and fabricated lies for singtel to eat more of your money.







Lastly, customer service is bad, faulty modems, i don't know what you are planning to do with your company :) All I can say is good luck if you're gonna keep up with this service.


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