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This was going to be a complaint about Singtel but has turned into a compliment for the follow up action I received. On moving apartments I was told it would take five working days to transfer my Singtel account. I had a rather heated discussion about the time needed as I need my home computer line for my buisness and felt five days was ludicrious to merely turn on a switch!!! The lady customer service officer whose name I heard as "Maernn", though I know I am not spelling this correctly, handled my complaint with patience and courtesy and said she would do her best to speed up the connection. To my suprise I was called up the following day to be told an engineer would call that day to connect the service. He turned up at the appointed time and connected my commputer and phoneline. Thank you Maernn. Chris Fenney


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