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dEAR Singtel,

On 3 Nov I received a singnet exStream application confirmation giving date of activation as 15 Dec. I called 1688 to change date as I will be out of town. 1688 had no alternative date available before my departure. I asked for date in January after my return, and was told Jan schedule not out yet. I needed to call early jan to book date.

On 11 Nov I wrote to singtel requesting for post Chinese New Year date as I would still be away early January. Iwaited for acknowledgement. None came.

29 Nov, I got call verifying my details to confirm 15 Dec activation. I asked what happened to my letter seeking change of appointment. Caller replied he was third party and not up dated, and advised I call 1688. I called, held on 25 minutes, heard many apologies, promotions but got no customer care service. In desperation I called 1800-738330 and didn't reach any human voice. Has Singtel fully automated itself out of service? Who will read, respond to this? wok


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