Road Runner customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Road Runner.

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Viewing Road Runner customer service reviews 1 - 25 out of 42
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04
Mar

Posted by Anonymous


on 3/4/23 at 2:25PM

I was just at the store in Falls Church, VA. I was put on the wait list and waited 30 minutes which was fine. I was watching the saleswomen work really hard with their customers, helping them try on several pairs of shoes asking questions to get their customers the right shoe. When it was my turn the guy was not really interested in helping. he did scan my feet and fitted me for the shoe inserst. He said black because I am on my feet all day( last time I got the blue). Then he was taking me to the register, I said I also wanted shoes. He asked which kind and I said I wanted to try the Cloud. he was no help, I have never tried them and wanted to know more. He gave the shoes and told me his next customer was here and left. I go to Roadrunner's(VIP Member) for the service and advice. I left and felt like my time was not important. I got home to buy online to use my $60.00 and they did not have them. the experience was bad enough for me to get them elsewhere online. Everyone should get the same service in a store that is geared to service.

27
Aug

Posted by Anonymous


on 8/27/15 at 5:38PM

I can no longer receive or send Roadrunner e-mail messages. Ever since I upgraded to Windows 10 I receive the message, "You are currently using 100% of your total capacity. My mail box has essentially nothing in it. How can I correct this problem? Do I need to quit Windows 10 and reinstall Windows 7? Thanks for your help.

John Mulder

09
Jan

Posted by Anonymous


on 1/9/15 at 5:07PM

I cannot get my email because a popup demands a different password and says the server doesn't recognize..........................in an effort to correct this, I googled TW and would up with someone wanting to highjack me for $300.00 to fix my computer. The number is a dead end. I'm going in the hospital Monday morning and I need this fixed now.

04
Aug

Posted by Anonymous


on 8/4/14 at 5:41AM

Our bright house road runner was disconnected in 2011 when we moved from Tampa to Tn. This email address is still in my system and over rides all other accounts although it can't be used. I now cannot down load apps music etc b/c it keeps asking for the password the email address was

02
May

Posted by Mickey


on 5/2/14 at 2:55AM

My messages are not showing up in my RR email account. I do have them transferred to an IncrediMail account; but, it shows on it to leave a copy on my server (for when I'm traveling and for backup). I've had to have this corrected numerous times. It just switches for no reason.

01
Mar

Posted by debbie6254


on 3/1/14 at 9:22PM

time warner internet is road runner

10
Jan

Posted by [email protected]


on 1/10/14 at 1:32PM

Chronic problem with RR allowing blocked senders to send! I have called twice with no effect, the reps don't understand my problem and don't have a healthy grasp of the English language - it is very simple, the blocked entries are still coming through.

About to quit Time Warner and RR if this third call doesn't resolve my issue.

13
Aug

Posted by i DO NOT CARE


on 8/13/13 at 12:06AM

I Have Had Chronic Problems With Blocked Emails. This Has Cost Me Money Because You Blocked Entire Domains Including My Clients. I Have Called Six Times To Delete All Blocked Emails, But They Remain Blocked. This Is A Very Serious Problem. Right Now I Must Sent An Email To A Doctor At Sbcglobal.net. One Of The Lovely Domains That You You You Have Chosen To Block. I Need Him To Edit My Work And Send It Back, But Lovely Wonderful Stinking Roadrunner Is Going To Block His Emai. I Will Not Be Able To Pay For Your Services Any Longer If This Continues. You Unblock All Of My Incoming Emails Because Your Settings Does Not Permit Me To Do So Myself. I Am Extremely Angry. I Never Heard Of Anyone Else Having This Problem,. You Make It Impossible To Unblock Incoming Message!!!!!!!!!!!!!!!

12
Jun

Posted by None


on 6/12/13 at 8:28PM

Called @ 12am and was able to reach a rep.

14
Apr

Posted by gary


on 4/14/13 at 6:33PM

What Other Cable Internet Service Would You Recommened In My Area....done W/rr

14
Mar

Posted by [email protected]


on 3/14/13 at 6:48PM

I use Maine.rr.com to go to my email site and for some reason of late, I have having trouble logging in and worse, I am now unable to log in no matter how I try to...what is wrong here?

13
Feb

Posted by Lone Star Hunter


on 2/13/13 at 4:21PM

I keep getting phone calls stating that I owe 3 or more months for my internet service. I looked again, and I have receipts for every payment. I am up to date. I even received an email from Time Warner showing my next statement and the due date of March.

If Time Warner can't get their act together I guess it is time to shop for another provider - one that can keep their books straight.

I am not a happy camper.

12
Dec

Posted by Anonymous


on 12/12/12 at 4:31PM

This morning, December 12, 2012, I had absolutely wonderful service from a gentleman Whose name I cannot totally remember but it is close to Emiel. He helped me with my RR email account and in doing so I found him very patient and thorough. I had been transferred to him after taking care of making an appointment to have a cable box serviceman scheduled to make an inhouse visit on December 17, 2020. After my service problems had all been met to my satisfaction we hung up and a call was made to my house about 15 minutes later conducting a survey on how satisfied was I with my internet help. My husband had just come home and mistakenly thought the survey was in reference to the cable box and was unhappy with the length of time it takes to schedule a technician to come and repair the box. He did not realize the survey was in reference to the

help I had just received in reference to my internet e-mail setup! Please disregard the phone survey as I have nothing but praise for the gentleman that helped me.

Send me another survey if you need to, to



Sincerely,

Angela Smith

11
Dec

Posted by Anonymous


on 12/11/12 at 5:21PM

While upgraded our computer we lost our phone. I can't understand why this can't be fixed from your office. When you dial the number it states the circuits are buzy. Don't want to wait another whole day waiting for a tech. Please try to fix this problem

12
Nov

Posted by Anonymous


on 11/12/12 at 12:17PM

Alex answered my phone call and was able to update me on an area outage. Sounds like repair is being handled. She was very pleasant and informative

03
Nov

Posted by Anonymous


on 11/3/12 at 12:40PM

This morning I was helped by your tech support people when I had lost my internet connection. A wonderful woman named "Madison" provided me with cheerful, excellent, easy to understand help that ultimately solved the problem. You called with a survey and because of another call had to hang up, but I wanted to provide positive feedback to Madison.

Yesterday I was served by Jackie, but I could not understand her and as a result my problem was not solved until today when Morgan was my support person.

11
Oct

Posted by Anonymous


on 10/11/12 at 6:29PM

i called yesterday & talked to victoria.. she was awesome!

24
Sep

Posted by ray


on 9/24/12 at 10:58AM

Experience internet access issues on Sunday evening, internet connectivity was intermittent at best. (Connectivity was cycling on and off). Finally spoke with a technical service personnel (who was located in the Philippines, we are in the Kansas City Metro area). After a lot of resetting, rebooting efforts, the service continue to be intermittent that evening. Service was finally stable at about 11 pm that evening. TWC technician was very polite, but insisted that the issue resided with our computer. I did indicate I have three other computers, and cell phones that access the internet, all experiencing the same issue. He continued to insist that the issue is our software, and nothing is wrong with TWC internet network. The next day at work, I spoke with my colleagues at work, who live a few blocks from my home and also subscribe to TWC; they too indicated intermittent issues with TWC internet access that same evening. So, in conclusion, TWC is a) instructing their customer service representative to inform their customers that the issue is always their problem. B) Cannot truly see or fix their network to the level that helps them fault isolate issues. C). Poor management of their operations department that conducts maintenance, network upgrades, or fixes are not being communicated to their customer service representatives so the consumer are informed. All this results in customer dissatisfaction, and will ultimately force to the consumer to seek internet service with more reputable providers

17
Sep

Posted by Anonymous


on 9/17/12 at 7:23AM

I called customer service and immediately got a recording that said there would be a 10 to 15 minute wait for the next available agent. Come on guys; surely you can do better than this.

23
Aug

Posted by Grey Wolf Rules


on 8/23/12 at 2:28PM

I called them on 8/23 after they disconnected my service despite me paying them on the morning of 8/22. They claimed my Netgear box was the problem, but a broken Netgear box would not explain me getting a message which read "account temporarily disabled" or my email being bounced back.

Hubby and I tag-teamed the 12-hour ordeal to resolve it (because they are idiots) and between us we were:
- transferred at least 7-times in chat, and
- spoke to at least 3-agents.

They attempted to insult my intelligence by implying that I couldn't understand basic electronic circuitry, but I once held the title of Senior Electrical Engineer for Navy defense electronic and information warfare programs. Time Warner Cable is horrible, but not as much as ATT or the other guys, who are worse.

18
Aug

Posted by Anonymous


on 8/18/12 at 9:12AM

Called for service. Transfered 3 times. Finally after being on hold for a half hour with the last operator found that the 2nd operator transfered me to wrong department and I will have to call back. Worst customer service ever.

02
Aug

Posted by Anonymous


on 8/2/12 at 10:42AM

We've been with your company for years and I have to say it's been nothing but problems with our phones internet and cable...now I call your # for help and it tells me there's no one to answer my call and I need to call back later and then disconnects me...you all are NOT a very good company!!!!!!! Road Runner is aweful!

23
Jul

Posted by Anonymous


on 7/23/12 at 10:34AM

It took multiple calls and 35 minutes on the phone for a tech to tell me we had a strong signal coming into the house.
It does not seem that it should have taken so much effort to check the signal.

05
Jun

Posted by Anonymous


on 6/5/12 at 3:58PM

I just talked to albert and he help me out alot nice and fast coustomer service and realy polite so impressed thankyou albert for helping alot

14
May

Posted by askhoudari


on 5/14/12 at 11:25AM

I had the most amazing experience with the guy at tech support, Jason. He immediately isolated the issue, told me I'd need a tech visit and set up the appointment for the next day. I'm blown away.

Viewing Road Runner customer service reviews 1 - 25 out of 42
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