Flag Road Runner Customer Service Review

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This morning, December 12, 2012, I had absolutely wonderful service from a gentleman Whose name I cannot totally remember but it is close to Emiel. He helped me with my RR email account and in doing so I found him very patient and thorough. I had been transferred to him after taking care of making an appointment to have a cable box serviceman scheduled to make an inhouse visit on December 17, 2020. After my service problems had all been met to my satisfaction we hung up and a call was made to my house about 15 minutes later conducting a survey on how satisfied was I with my internet help. My husband had just come home and mistakenly thought the survey was in reference to the cable box and was unhappy with the length of time it takes to schedule a technician to come and repair the box. He did not realize the survey was in reference to the

help I had just received in reference to my internet e-mail setup! Please disregard the phone survey as I have nothing but praise for the gentleman that helped me.

Send me another survey if you need to, to



Sincerely,

Angela Smith


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