Flag Road Runner Customer Service Review

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Experience internet access issues on Sunday evening, internet connectivity was intermittent at best. (Connectivity was cycling on and off). Finally spoke with a technical service personnel (who was located in the Philippines, we are in the Kansas City Metro area). After a lot of resetting, rebooting efforts, the service continue to be intermittent that evening. Service was finally stable at about 11 pm that evening. TWC technician was very polite, but insisted that the issue resided with our computer. I did indicate I have three other computers, and cell phones that access the internet, all experiencing the same issue. He continued to insist that the issue is our software, and nothing is wrong with TWC internet network. The next day at work, I spoke with my colleagues at work, who live a few blocks from my home and also subscribe to TWC; they too indicated intermittent issues with TWC internet access that same evening. So, in conclusion, TWC is a) instructing their customer service representative to inform their customers that the issue is always their problem. B) Cannot truly see or fix their network to the level that helps them fault isolate issues. C). Poor management of their operations department that conducts maintenance, network upgrades, or fixes are not being communicated to their customer service representatives so the consumer are informed. All this results in customer dissatisfaction, and will ultimately force to the consumer to seek internet service with more reputable providers


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