Posted by a
I just had an amazing experience talking to a representative named Jason. He helped me alot and was very professional
Road Runner customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Road Runner.
26
Jan
31
Aug
Posted by macbooks
I called this number at 2 PM on 31 Aug 2011 and was told RR was having a nation-wide problem with their email system and that it would not be working normally for the next 24-48 hours. But they had no status reports online about this MAJOR problem. Do they think this is something they can keep a secret? Maybe they just don't think it's that big a deal. But the number worked fine and I got a prompt answer! Wooh-Hooh!
09
Aug
05
Apr
05
Feb
22
Dec
Posted by kcrowley
Called the number mentioned here and received EXCELLENT customer service. Can't believe it. This is after spending 2 hrs yesterday on the phone with India or wherever the other general number is routed to. I was soooooo frustrated yesterday!
This time though, got through right away and the Amazing customer rep Rachel resolved my email prob right away! I needed to bounce back e's from a stalker. In my area, they could not change my master account id. Instead, she shrunk the capacity on that mailbox and allocated the extra space to my sub-accounts. It works! The emails are bounced and I did not have to cancel out my email or the rest of my family's email addresses. YIPPEEEE!
12
Sep
12
Sep
12
Sep
Posted by EinRand
Wow, an actual human answered the phone, and was polite and answered my question.
Could not find system status report on website so searched for phone number and was happily surprised.
Did not mind so much that email was down, just wanted to know it wasn't just me. Chat support being clogged should have been confirmation.
09
Sep
28
Jun
23
Jun
Posted by frustrated
called the 877 number. Call answered promptly. Was trying to get Honolulu customer service number. Was put on hold for another rep, 10 minutes. Gave all my account information again. Found out I had been routed to SanDiego office. Was put on hold again to get information to call Honolulu 5 more minutes.
Called Honolulu got answering recorder. not given option to speak with live person. After trying many different options, was able to get to "dial 0 for representative". was put on hold again. After waiting a few more minutes was given the option of being called back. Selected that option and was told I would be waiting another 20 minutesbefore I coulod get call back.
VERY FRUSTRATING ! GET A LIVE PERSON TO DIRECT CALLS OR AT LEAST SOMEONE WHO KNOWS HOW TO DIRECT CALLS !!!
03
Jun
Posted by Anonymous
This site provides a tremendous service. I typically have to wait at least 10 min before I can get in contact with a rep when I call Road Runner. On this occasion I called the number listed on this site and I was immediately connected to a rep. This saved me time and frustration. Thank you, Thank you, and Thank you!
22
Feb
Posted by Anonymous
Roadrunner people online and in person told me that my email would forward for 30 days after I closed my account due to a move to an area that they don't cover.
As soon as i got home from their office my account was shut off and all emails were being returned as undeliverable. This has caused a lot of problems now.
If Time Warner and Roadrunner were not the only game in town in Corpus Christi no one here would use them.
11
Feb
25
Oct
Posted by mosllady
with all the negative remarks regarding customer service and the internet and service providers, I would like to give a positive feedback for Road Runner. They still answer their phone, you can talk to a live person, they are helpful, knowledgable, and they are courteous. One thing they can't do is help with a gmail account. Too bad.
Margaret
