Mozilla customer service

Mozilla is an open-source software development company developing and distributing free-to-use software. Mozilla's primary product offering is productivity software such as spreadsheets, email programs and web browsers. Mozilla customer service is offered with an online forum staffed by volunteers.

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Customer Service

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  • How to reach a live person:
    • Mozilla does not currently offer phone support. Their "Customer Service Link" listed below if the only option for company support.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • FireFox support can be found here
      Thunderbird support can be found here

User Reviews

30
Nov

Posted by Anonymous


on 11/30/16 at 9:00PM

Have not been able to get any emails to my "inbox" for 3 days. I get prompts for incoming mail but nothing ever shows up in the "inbox". I'm sure It is my fault but I can't get it to work. I know I've done something. Please help put it back together.



Thornton

20
Nov

Posted by Anonymous


on 11/20/16 at 5:04PM

if I had a phone number i would support you with a donation

21
Sep

Posted by Anonymous


on 9/21/16 at 7:04AM

What was the reason for the waste of time with that stupid survey. If a company puts out a survey it is suppose to be about the company and the opinions of the customers about the service or product. Firefox is awful and this survey proves it.

28
Aug

Posted by Anonymous


on 8/28/16 at 12:51PM

less than helpful.. I was treated rudely to the point of tears. I could not understand him very well. I requested to speak with another agent and he refused. I asked several more times and eventually he hung up on me. I called back and reached him again. At this point I was so frustrated with him interrupting me and over talking me . I asked him several times for another phone number where a superior could be reached, once again his answer was no. John told me he was the only one who could help me. My husband asked him why we couldn't speak to his supervisor and he told us there was not one. Eventually after much arguing over him refusing to let me speak to anyone I finally did speak to another person., not sure if they were a supervisor or not. This 2 hour ordeal left me totally frustrated . Worst customer service ever.

20
Feb

Posted by Anonymous


on 2/20/16 at 11:04AM

Does anyone know if a person can recover Thunderbird and address book lost when computer crashed.I thought i had saved everything correctly on a separate hard drive. NOT!!

View all 207 Mozilla customer service reviews »
Customer Service Ratings

Based on 80 votes.

3.1

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Mozilla customer service news
Mozilla testet kostenpflichtige VPN-Empfehlung

Anwender von Firefox in den USA erhalten in den nächsten Tagen unter Umständen ein Angebot von Mozilla, dass ihnen einen kostenpflichtigen »Virtual Private Network«-Dienst (VPN) anbietet, um ihre Sicherheit und den Schutz der Privatsphäre zu ...

Firefox unterstützt Action Center von Windows 10

Der Mozilla-Browser Firefox zeigt künftig Web-Benachrichtigungen im Action Center von Windows 10 an. Mozilla zufolge soll die Neuerung, die ab sofort mit der Nightly-Version von Firefox getestet werden kann, die Nutzererfahrung unter Windows 10 ...

Firefox 63 mit Performance-Verbesserung und Dark-Mode-Unterstützung für Windows 10

Mozilla hat Firefox 63 zum Download freigegeben. Die Windows-Version bietet Leistungs- und visuelle Verbesserungen. Außerdem unterstützt Firefox 63 unter Windows 10 den seit Version 1809 verfügbaren Dark Mode. Firefox 63 (Screenshot: ZDNet.de).

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