Posted by Anonymous
Lexmark has apparently decided it must charge the customer 75-80% of the cost of its device to have its techs provide support for a new unit they shipped in under warranty. The Tech told me point blank he knew how to fix my problem (which frankly is doubtful given that he did not even know how to navigate the device's menu), but would not help me if I did not pay $120 for a maintenance contract on a $150 printer. He never conducted the first troubleshooting process, only wanted to know what I had done and then immediately went into a sales pitch to sell the service contract. This after a previous call had decided to send me a new unit and instructed me to call for assistance in setting the replacement device up. It spent more time trying to explain the "deal" than ever trying to figure out what was wrong with their device. I cannot recommend them to anyone at this point.