Flag Road Runner Customer Service Review

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I called them on 8/23 after they disconnected my service despite me paying them on the morning of 8/22. They claimed my Netgear box was the problem, but a broken Netgear box would not explain me getting a message which read "account temporarily disabled" or my email being bounced back.

Hubby and I tag-teamed the 12-hour ordeal to resolve it (because they are idiots) and between us we were:
- transferred at least 7-times in chat, and
- spoke to at least 3-agents.

They attempted to insult my intelligence by implying that I couldn't understand basic electronic circuitry, but I once held the title of Senior Electrical Engineer for Navy defense electronic and information warfare programs. Time Warner Cable is horrible, but not as much as ATT or the other guys, who are worse.


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