Costco customer service

We hope to provide a complete resource for Costco customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Costco.

Call Center

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  • How to reach a live person:
    • Just dial 0 when recording begins
  • Hours of Operation:
    • Mon - Fri: 6am - 6pm PT
      Sat: 8am - 5pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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Member Services

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  • How to reach a live person:
    • Keep pressing 0 when recording begins
  • Hours of Operation:
    • Mon - Fri: 6am - 6pm PT
      Sat: 8am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


My complaint is simple, your cashiers do not know how to say Thank you or rarely even speak to the customer. They send off an attitude that they are doing the customer a favor by scanning their merchandise and taking their payment. I just came from the Lancaster, CA store and competed the entire transaction without hearing a single from the cashier other than stating the amount I owed. This is commonplace behavior by 90% of all cashiers still Costco. According to President Obama, they are well paid. The words Thank you are the only words that show the customer that their business is appreciated. I believe in those two simple words that are so rarely used by all retail clerks today. Maybe Costco should start a revolution of sorts and terminate any of your staff that are taking money from its customers and were not taught those words by their parents when growing up . Thank you for receiving my complaint.

Posted by Costco


Customer service page has a glitch that doesn't
Allow the completion of the message to be sent.
The subject window won't open so the information
Can't be sent.

Posted by Anonymous


December 9, 2013
To whom it may concern,
Yakima Costco has ruined my Christmas…..

I was a member of Costco for a number of years but after a divorce and due to finances I had to give up my membership. Being on a limited income I saved for my first flat screen television. Knowing the quality and customer service of Costco a friend offered to purchase it for me. It stopped working 92 days after purchase so you wouldn’t return it saying I needed to deal with the manufacturer. After three additional months of Toshiba giving me false dates, saying the parts were on back order and of complaining to you, I had to mail the television back today. They are now saying I should receive a new one in ten working days, which I strongly doubt. I believe since you carry that product you are ultimately responsible. I have now had to pay for three months of Dish TV for television I have not watch and my daughter has and will miss every Christmas show this season………………
Sincerely disappointed,
Cheryl Cubberley

Posted by Moses and Meada Ouzounian


The Discover credit card # I provided is in my name only, Moses K. Ouzounian. Since my wife looses her credit card too often, I did not want to be harassed or inconvenienced by her loosing the card. Other than that I respect her with all my heart. The creit card information is 100% correct.

Posted by GailTennessee


What happen to selling Ice at Costco??? We are so upset.. best price on ice in town... Upset this has been discontinued.

Customer Service Ratings

Based on 120 votes.

3.0

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Returns & Refunds
Corporate Office

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Customer Service Scoreboard

See detailed Costco customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Costco hours of operation for locations near you!. You can also find Costco location phone numbers, driving directions and maps.

Costco customer service news

Why is Costco able to pay so much more than minimum wage?

"I knew Costco employees were paid more and it shows in their attitude and customer service," says Gilden. "Costco's business model obviously works and their employees are loyal." Costco has annual worker turnover of less than 6%, low for a retailer, ...


Grocery Wars: Wal-Mart, Target, and Costco Duke It Out

This likely has to do with good value on high-quality items combined with superior customer service. A 90 percent renewal rate in Canada is also phenomenal. There will likely be a day when Costco's business model no longer works due to a changing ...


Does Costco spell the end of Australia's supermarket duopoly?

The customer service is first rate, the guarantees are better, the amount of products are unbelievable and the price is why we'll all go there at least once. It's possible everyone leaving the store had spent twice as much as they expected to on their ...

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