Costco customer service

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    • Mon - Fri: 6am - 6pm PT
      Sat: 8am - 5pm PT
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Member Services

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User Reviews

Posted by Anonymous


Dear Costco:



Re: Travis & Rolande DaCunza


I understand that some new membership salesmen and women will go to great lengths to make a sale.

Feeling Pressured


Lin quoted me a price of $55 for the basic membership and $110 for the executive membership after giving her a demonstration of the differences in each.



I said, ââ?¬Å?Unfortunately I cannot spend the $110 on a membership right now'".



At that point, Lin and another saleswoman showed up, and the two of them ganged up on me.



"I just felt so trapped by them and pressured, It was unbelievable."



My families house burned down and we lost everything� I did not want to say this out loud in public and would have been very grateful if Lin showed professionalism and respected my decision to become a GoldStar Member. I completely understand that she was trying to up-sell me, but after the 4th time of saying no thank you, it became very irritating and almost brought me to tears in front of a huge line of customers.



I bought the $55 Gold Star Membership, despite how bad I wanted to walk out and never come back. I had a headache after going in circles with Lin and I eventually did sign the contract that I wanted. Even after Lin avoided my questions about the differences between business and personal memberships, TWICE.



Targeting the Elderly?



Lin, says that Costco GoldStar cards were specifically targeted the elderly and that I should not get that one. What?



I understand that in sales, companies usually reward this aggressive culture. I myself, am a international banker for Chase and have been through many sales classes with dozens of certificates. So, I know how to sell and don�t appreciate Lin treating me like I did not rate just because I wanted the Gold Star Membership.



Costco is very lucky to have me as a member, I was extremely close to leaving and never coming back.



To resolve the problem, I would appreciate if Lin gets the sales training that she deserves and learns to respect and treat all members as if they are in the Executive club .





Sincerely,



Travis DaCunza

Posted by Anonymous


I have been an avid Costco shopper for many years both in Canada and usa. I have never had a concern or complaint with any of the Costco products until this past month. I purchased Halibut and vaccumn packed muscles at the walker Road store in windsor. I have also purchased both these items many times before with no concerns. The recent packages upon opening had a foul odour. The odour permeated my kitchen. I was afraid to use either product and discarded them quickly.
I paid approx $40 for both. I now think I may never again purchase seafood/ fish at Costco.
I look forward to you response.

Posted by Blab


I love costco but not this one at yakima. I was actually afraid to be in there. I was just strolling around costco and helping myself to samples. Which I think what everyone does and love about costco. Being a person of color, I was so surprised of how many glares and grunts and comments I received from the servers. Even one up in my face saying "ugh, really?" I know racism exists but I would think costco would train it's staff to be professional. I understand these employees are not working in costco but rather contracted but while they are in costco, they're representing. It is just unacceptable that I could go to another store nearby and have no problems at all.

Posted by Alex Markov


COSTCO Complaint



Hello, my name is Ale Markov and I would like to file formal complaint against management of COSTCO Temp store located on Elliot . I have shopped in multiple COSTCO stores, however the COSTCO Tempe store is the worse I have ever been. And it�s not because of store cleanliness or selection, but the management and staff members. Both management and staff personnel is rude and disrespectful to their customers.



Clear example was today, May 25, 2014 when I came to the store around 3:00pm for Memorial Day holiday shopping with my entire family. The person at the entrance, Sean, asked me for membership card and I answered that I do have it on me. Sean asked me and then insisted to show my membership card to him. I told Sean that I do have it and I would appreciate him to trust me and don�t insult me by not trusting me. However, Sean forcefully insisted�. I asked for the manager and Sean asked for one. Manager, named Jeromy, came in and in very, very unprofessional and insulting manner was schooling me on COSTCO rules and contract requirements. I challenged Jeromy on (1) Being respectful and courteous to COSTCO customers and (2) On contract verbiage. Jeromy refused to listen to me and sent me to Membership Desk representative, Jill. Jill was trying to make the case that based on the contract, member will be asked for the membership card, however I clearly indicated to Jill that request for the membership card does not obligate member to show it at the front entrance. Jill laughed at me and I asked for a second level manager. Second level manager, Chris, came in and demonstrated his clear inability to handle difficult customer situation. Chris hardly talked to me and showed nothing but support to Jeromy, Sean and Jill and had nothing to the main person in the conversation - the CUSTOMER.



That day, I was planning to buy a lot of items at COSTCO, however I was rejecting most of them being so upset how I was treated at the front and by COSTCO Tempe store management. Instead of spending ~$800 I just spent about ~$400. I was and still very, very upset with COSTCO Tempe store management.



My request is to (1) Eliminate mandatory membership card display at the entrance of the store and (2) Coach COSTCO Tempe store management on customer satisfaction and customer respect.



Respectfully,



Alex Markov.

Posted by Anonymous


Costco online is only as good as its independent shippers. Ordered a safe which has yet to be delivered however, the status on the costco site says "delivered". Called costco customer service, and they confirmed with the shipper that the item was in their warehouse. Two weeks later and I still not have the safe and the status on the costco website continues to indicate that it was "delivered".

Customer Service Ratings

Based on 121 votes.

3.0

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Hours of Operation

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Costco customer service news

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