Costco customer service

Costco is an American chain of warehouse-style stores. Costco is a membership only business model and is one of the largest retailers in the world. Costco offers customer service in the form of phone support during store hours or email.

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Call Center

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Phone: 800-220-6000

  • How to reach a live person:
    • Just dial 0 when recording begins
  • Hours of Operation:
    • Mon - Fri: 6am - 6pm PT
      Sat: 8am - 5pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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Member Services

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Phone: 800-955-2292

  • How to reach a live person:
    • Keep pressing 0 when recording begins
  • Hours of Operation:
    • Mon - Fri: 6am - 6pm PT
      Sat: 8am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
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User Reviews

07
Apr

Posted by Charles Campbell


on 4/7/24 at 8:33PM

Dear Sirs: Your Costco Same day delivery is a fabulous service. We are 49 miles from the Kona Costco store and Gregory D is able to make a same day home delivery with a smile each time we have used the service. Keep up the great work; we are glad we bought the Costco shares years ago.
Aloha, Dr. Charles Campbell

30
Mar

Posted by Sita Helms


on 3/30/24 at 9:22AM

Dear buyers at Costco. We are avid coffee drinkers and have purchased Don Jose Medium roast for years recently our local Costco in southern California has stopped carrying Don Jose Medium roast. Medium Roast does not have as many carcinogens as it's not burnt like the dark roast.

We are asking for the San JuanCapistrano or Heather Ridge to please continuing caring the Don Jose Medium roast coffee.

03
Dec

Posted by Anonymous


on 12/3/20 at 1:25PM

I went to my local Costco to buy a throw on sale for $10. There were only empty boxes. I Approached an employee for help and he directed me to another employee wearing a red shirt with a radio so she could call the loading department.
When I got to her she informed that she would be right with me after she was finished with the current customer she was dealing with. I waited patiently just looking at other products.
The next time I saw her she was attending to another customer with printer paper. I just continued to wait.
She then was going to another older couple to help then with Apple products. This time I approached her to inform her that I have been patiently waiting for my turn.
While still walking with her back turned to me she yelled at me that she has to attend to people when they need help.
I asked her what she meant by that. Am I not considered a person. I told her to continue helping people and I went to check out.
I am a Nurse Practitioner and work in the Emergency Room with Dignity Health in Downtown Sacramento.
All I wanted was to get a throw to use while at work due to the high number of Covid patients and since we are in the flu season we have been working around the clock. This was my first day off in almost a month. I was dressed casual, I am Black in my early 30's and a foreigner.
So she chose to disregard my request for help and be so rude an unprofessional for no reason. I have been an Executive Costco Member for more than 10yrs.
When I spoke to one of the managers he was not surprised but said that he would speak with her.
I took a video of the whole incident and I am seriously considering posting it on Social Media platforms because that's the only way to get a clear massage to corporate.
I would really prefer that the whole store get Customer Service retraining.

18
Nov

Posted by Anonymous


on 11/18/20 at 5:12PM

I've been a Costco member for years. I am not happy with this new mandate or rule or whatever it is that you're doing about forcing people to wear a face covering or a shield in the Costco stores.therefore, I will not be going to Costco again until this issue is resolved and you are no longer forcing people to do this because it is not legal it is wrong.

24
Sep

Posted by Anonymous


on 9/24/20 at 3:16PM

Hi, please help with this. My family often shop at Mountain View Costco. We found that 15 or 20 minutes away, Sunnyvale Costco or Redwood City Costco, overall their prices are cheaper. For example: Over there $4.99 for 12-count croissant and $5.99 at Mountain view Costco, For 40-oz biscotti, It's $9.99 at Sunnyvale or Redwood city Costco, but $10.99 at Mountain view. This situation is a regular instance. We found it troubling. Could you inform Mountain View Costco to adjust their prices please? Thank you!

View all 243 Costco customer service reviews »
Customer Service Ratings

Based on 130 votes.

2.9

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Returns & Refunds

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Costco hours of operation for locations near you!. You can also find Costco location phone numbers, driving directions and maps.

Costco customer service news
Plans approved for Costco in Cypress

Plans for a Costco store, long-awaited in Cypress, received the go-ahead this week from city officials. The Houston Planning Commission approved land plans Thursday for a Costco warehouse store on 18.7 acres at the northwest corner of U.S. Highway 290 ...

Costco's generous return policy is ripe for abuse — here's what could happen if shoppers take it too far

Nicksolat said she then called customer service and was connected with Jeff Long, Costco's senior vice president of Northeast operations. According to Nicksolat, Long said Costco would be ending her membership and that he would be following up with a ...

Costco Allegedly Revokes Membership Of Customer Who Abused Its Extremely Lenient Return Policy

Nicksolat then claims she called customer service and spoke to Jeff Long, the senior vice president of Northeast operations for Costco, who told her that they would be terminating her membership. BI cites a letter Nicksolat received, which stated she ...

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