Read the reviews below to see the experience other people have had when dealing with customer service from PG&E.
My power on Ulloa street in San Francisco has gone out for the 3rd time this month. Are your standards for service the equivalent of a 3rd world country? This is absolutely ridiculous! You are raising my rates by 20% and you can't even provide consistent service. PGE, you are an embarrassment !!
I asked for a call back, and I was called back.
The first automated option is if you are ready to speak to a customer representative is press one.
I pressed one, and then the message repeated, and I pressed one again, and the same message, repeat it again, and I pressed one again and then they told me that my entry was invalid and rung off.
On Tuesday, March 14th, at approximately 2:00 p.m. our electricity went out due to the storm. We received constant texts from PG and E telling us the approximate time that the power would go back on. Our electricity was out for approximately 18 hours we then decided to call the 1 (800) 743-5002 and spoke to a gentleman at approximately 2:00 p.m. on the 15th of March who told us it would be on at approximately at 11:00 that night.
He was very professional and courteous and explained that it might be on earlier than that time.
We are happy to let you know that the electricity came on earlier than expected.
It was so nice to talk to a person rather than getting a recording. Great customer service!
Followed the comment "When the recording begins the options, press 5 then pause and press 5 again. You may need to pause and press 5 again. I did not need to say "customer service. Wait until the emergence information ends. Expect to listen to some music while you wait for the live person. Hope this helps. The service representative was great." and it worked!
Horrible automated service. Puts you in loops with no escape and stops you if you do not have the an account number. I was trying to get information about the Medical Baseline Program for a relative with those needs. Nultiple attempts just lead to frustration. YOU NEED TO HAVE A CUSTOMER SERVICE RESPRESENTATIVE OPTION, rather than a very limited and closed automated system.
Been out of power for 7 days now. We have 100,000 layer hens that rely on power for water and feed. Currently runnong on back up generators but have had one go down. We need power desporately. All of our neighbors have had power restored on monday
What is going on and why isnt our farm back on line.
When the recording begins the options, press 5 then pause and press 5 again. You may need to pause and press 5 again. I did not need to say "customer service. Wait until the emergence information ends. Expect to listen to some music while you wait for the live person. Hope this helps. The service representative was great.
This is a horrible experience.....I have just spent 25 minutes trying to reach a live customer service representative....,.being a monopoly seems to give you the right to abuse your customers...there is no way to reach a live person when you have a problem that does not fit one of the menu options.....this is shameful and deserves a call to the CA PUC by every customer who has had this experience...""customer service" is a misnomer...more like customer abuse should be listed for the 800 number supposedly open from 7am....if it is all automated tHen why isn't it 24 hours.....? To top it off, the verification code is unreadable so hard even to submit this complaint....
If you would like to reach a customer service representative I found a work around. Choose the option to transfer service to a new address, when the automated system asks you to input a date for the transfer, don't press any options. The system should automatically move you to the customer service line after a short time. Hope this helps!
Our power has been out since 8:30 pm on 3/16/2020. I received a text telling me it was restored. Power went on for a few minutes and then off again. Just received another message that power won't be restored for another 24 hours. My wife is senior citizen home alone with no power!!!! Why can't I get a straight answer and can't I speak with a warm body?
Don't use profanity??? For you to ask that means your service is so messed up that profanity is probably used lots and lots of time. My problem is your messed up on line customer service to pay my bill. EVERY single month I'm told my password or username is not valid. EVERY SINGLE MONTH. After attempting my information several times till I'm locked out I end up having to pay by phone and pay the stupid FEE. I believe you make lots of money that way. I WANT my original username and password that I started with. I chose it specificities but now unable to use it. Please email me or send me a text with my username and password the one I started with. I don't give a hoot about your security. Just give it back to me. So I don't have to pay the stupid fee to pay my bill. Otherwise I guess I'll have to go back to writing checks. I'm super super mad. But give me credit for not using profanity when I really really wanted to. And give me my username and password.
I have been trying to reach a live customer service representative, since March 28, 2019, to no avail!!! Regarding my last month payment to explain that all my outgoing mail(monthly bills) were stolen from my mailbox around the 2nd or 3rd of March,,, I have made last month and this months payment on line, but just wanted to explain what happen. Being a customer or PG&E for 50 years, have been rarely late our payments.
A women in Madera has been without power for 5 days now. The storm broke the line at the house, PGE would not touch it. Electrictrican fixed it, she had to wait 3 more days for pge inspection. Day of inspection, they found a hole in the wall by the box, won't pass it. Now she has to wait longer. This women has a bad heart and and has to have oxygen. PGE told her to go to the hospital then! Are they going to pay for a weeks stay at the hospital? This is rediculous! Where's the compassion? What's wrong with you people?
We received a call from an individual claiming to be from PG&E...trying to collect requesting a credit card number BOGUS.. today Saturday 10:00am 10-21-17 they even answered as pge NOT PACIFIC GAS AND ELECTRIC
please look into this fraudulent collection attempt.
