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On Tuesday, March 14th, at approximately 2:00 p.m. our electricity went out due to the storm. We received constant texts from PG and E telling us the approximate time that the power would go back on. Our electricity was out for approximately 18 hours we then decided to call the 1 (800) 743-5002 and spoke to a gentleman at approximately 2:00 p.m. on the 15th of March who told us it would be on at approximately at 11:00 that night.
He was very professional and courteous and explained that it might be on earlier than that time.

We are happy to let you know that the electricity came on earlier than expected.

It was so nice to talk to a person rather than getting a recording. Great customer service!


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