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This is a horrible experience.....I have just spent 25 minutes trying to reach a live customer service representative....,.being a monopoly seems to give you the right to abuse your customers...there is no way to reach a live person when you have a problem that does not fit one of the menu options.....this is shameful and deserves a call to the CA PUC by every customer who has had this experience...""customer service" is a misnomer...more like customer abuse should be listed for the 800 number supposedly open from 7am....if it is all automated tHen why isn't it 24 hours.....? To top it off, the verification code is unreadable so hard even to submit this complaint....


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