Orbitz customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Orbitz.

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Viewing Orbitz customer service reviews 1 - 25 out of 342
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10
May

Posted by Anonymous


on 5/10/23 at 11:08AM

I booked aone-way flight through Orbitz on Silver Airways. It was cancelled and not re-booked. I paid Orbitz for the flight. I travelled home on a different airway. I was told only Orbitz could refund my payment. I have been trying to accomplish this for three weeks. I was told the payment would be credited to my credit card by April 26. It is now may 10. I called again today and after 20 minutes on hold, I was told that Orbitz never received any information from Silver Airways. No refund or communication from Orbitz has occurred. I will not book travel through them again.

01
Oct

Posted by Anonymous


on 10/1/19 at 11:56AM

I Made Several Hotel Bookings On 18.09.2019 Through Orbitz And Got Confirmation Email That My Reservation Have Been Confirmed. Now I Want To Change All The Bookings As I Have Found Cheaper Hotels Which Are Ok For Me And I Want To Make New Bookings. However I Am Not Getting Any Option To Cancel. Its Very Frustrating.
Now I Have To Call All The Hotels Individually And Incur Huge Costs As The Numbers Mentioned On The Confirmation Are Landlines And I Cannot Accede Them Through Whatsapp.
Any Solution From Your Side?

08
Dec

Posted by Anonymous


on 12/8/17 at 4:09PM

I had a very bad experience in this 5 star hotel and am going to share
it with everyone. I checked in around 10pm on Nov 9, 17 (3 nights). On
the morning after, my husband & I went down to lobby to get
breakfast around 8:45am, 45 minutes later he came back to the room and
found out that the cash envelope was left inside his wallet was gone
(all cash /1,140 usd). He reported it to the front office and the
manager came in with IT technician to check the door lock, which
showed a housekeeper opened the lock at 9:05am and my husband came to
open it again at
9:43am. We were asking local Zurich polices to investigate and also
do a request fingerprint search + floor hallway camera search but
both sides (hotel manager and 3 police officers) denied my request.
The hotel manager brought the housekeeper who serviced my room and
her supervisor in but of course that lady said "NO", even
though her face looked very pale. After more than an hour
interviewing ours and that lady (separately), everything was gone.
And then, late that evening I got a police report like that:
"Die unbekannte Taterschaft entwendet Bargeld aus einer
Umhangetasche, wetche im Hotelzimmer auf dem Burotisch abgestellt
war. Sie fluchtet unerkannt in unbekannte Richtung." I brought
this to get translate from all customers in Lobby they all shook
their head on this story. After 45 minutes have passed after the
incident happened, the front end manager and 3 local police
officers could not find out who is and all customers in lobby said
those officers
+ manager tried to cover up to their employee. When police officers
and the manager were in our room, I told them this: I had been
through many many hotels for much traveling and that I made a big
mistake to put my
#1 trust in this 5 star Marriott hotel and also to very honest
Switzerland people while all of them were ready to betray mine.
Even though there was proof from when the IT technician retrieved
the data of the times when the door lock was opened which showed
the housekeeper was the one who came into my room in that time
frame, they claimed that they could not find any conclusion. I
showed the police report to everyone and all have had big laugh on
it. How about yours?? I would need more opinions about this. All
though will be very much appreciated. I still kept local Zurich
police report as well.

28
Oct

Posted by Orbitz


on 10/28/17 at 11:31AM

Need to talk.to.a live person immediately before I pay for my.flightd. Have to review with my driver.
Help!

28
Oct

Posted by Anonymous


on 10/28/17 at 10:06AM

trip was great. Private car did not meet us at the airport. trying to get my money back was a pain. No one UNDERSTOOD ENGLISH. Oline and the phone for over 30 min.

09
Mar

Posted by Anonymous


on 3/9/17 at 1:03PM

I booked for a friend and his wife at the Best Western Plus, 25 Willow Springs Road, Lexington, Virginia 24450 with Best Western Reservation The dates were 4/27/17 through 4/29/17. The Best Western hotel clerk said the reservation came from Expedia. I tried to cancel the reservation and the Best Western Plus Hotel knows I want it canceled; however, Best Western said I must call Expedia to cancel. Juan at Expedia tried to assist but finally said I need an Expedia confirmation number to cancel. I did not receive an Expedia reservation/confirmation number but my credit card was charged.



My questions, why wasn't I provided an Expedia confirmation number, why is it so difficult for Expedia to cancel the reservation, and why do I have such a bad feeling about my capability to quickly resolve this charge problem.

22
Dec

Posted by Anonymous


on 12/22/16 at 3:48PM

On November 13, 2016, I began to purchase two tickets from Heathrow, London, England, to Portland, Oregon, USA, for May 19, 2017. As far as I was concerned the transaction was not completed because we had not decided whether we wanted to spend an overnight in Iceland. Charges for the flight appeared on my credit card on 11/13/2016. I have tried twice to cancel this flight. First with IcelandAir. They told me the transaction had not been completed and I would have to cancel with you. I e-mailed you and there has been no response from you, or refund to my credit card. In the meantime, I am paying interest on these charges. If these charges are not refunded within the next 48 hours, I will contact both Oregon and California Attorneys General and lodge complaints.

21
Nov

Posted by Anonymous


on 11/21/16 at 12:28AM

Dear Orbitz, I am Nan Gouin Mandala. I made 2 bookings on Sunday 20/ November from my computer in Hong Kong! You have not sent me my e-tickets and when I try to log into my account you have no record of my upcoming tickets. you have 24/7 service but I have been trying to contact you all day. My number in Hong Kong I need to make a minor change to the Boston FF ticket within 24 hours....but I cannot locate my booking on your system. Please help!! Sincerely,



NAN MANDALA

15
Nov

Posted by Anonymous


on 11/15/16 at 8:26PM

Can you tell me if the prices for your flights when booking online are in australian dollars

19
Sep

Posted by Anonymous


on 9/19/16 at 2:51PM

Dear Orbitz,

You have the WORST customer service! Twice you have changed my flight and all I wanted to do was talk to someone IN THE UNITED STATES who speaks plain English and is COMPETENT to resolve problems that YOU CREATED. And yet, that is an impossible request because Orbitz is so pathetic. I will NEVER use it again! Most other companies were wise enough to understand that talking to untrained people overseas is pathetic, but not your stupid organization.

11
Sep

Posted by Robert Mack


on 9/11/16 at 2:27PM

I booked a flight . I arrive on time was told my 12:55 Sept 2 2016 was cancelled, was not given a reason.I was upset because my flight was changed to 10am, I had a job interview in Raliegh at 4:15 pm which I fail to make, also a family gathering at 6pm.Now I was upsetand disappointed because neither American Airlines or Orbit travel textedor via phone/ email me the flight was cancelled. Prior to coming to airport I had worked that evening and with little rest before and after news of cancellations because it was inconvenience to go home, and unable to get a hotel due to my budget.I just hope in the future if I choose or recommend Orbitz you think to notify your customers of flight changes.I have been happy with Oritz but my last two trips I have experience a change in customer service.p

22
Aug

Posted by mike


on 8/22/16 at 11:05PM

my hotel was cancelled due to weather problem.I informed the hotel as well as orbitz about this and they said I wont be charged any money and even then my credit card was charged.When I got in touch with When I call their call center they don't know what to answer as they are located in india or some other countries.
ITs ridiculous.They are soooo unprofessional.

They are thieves and thugs..Stay away from this site.

26
Jul

Posted by Ahmed


on 7/26/16 at 9:43PM

Booked a ticket 2 ways from Chicago to Alexandria,EGYPT by Turkish airline in March 2016. first flight was ok and everything was fine. On July 15th was a coup in turkey and USA stopped any flight from Istanbul - where I have transit - so I called the Customer service and they sent to me an Email to confirm my flight and they told me I should be ok and no worry.
July 17th I am getting ready to go to airport and they while they sent to me an cancelation for my flight from Istanbul to Chicago.Called again the customer service and try to explain that I need to go back to USA ASAP, They said We will give your money back ( TOTAL AMOUNT WHICH IS 890$ ) and I need to book another ticket.I said Ok and start looking for cheap ticket and as you know last minute flight ticket should be expensive.
Anyway I booked another Ticket and now after struggling with this mess, they give me 462$ only back because I used already the first flight. I said Of course I will use my ticket because I book it and need it and you guys the one who cancel it and throw me under the bus.
they changed their mind and I keep calling them Everyday for 2 hours and they put me on hold and no one want to help me. I am so mad and disappointed and never have business with them again.
Hope I can find someone who can help me.

26
Jun

Posted by Jorge


on 6/26/16 at 9:51AM

PLEASE.

I need to make a name change in passage for my wife January 2017.

Please.

Or if not I can not make hotel booking

08
Jun

Posted by Anonymous


on 6/8/16 at 6:19AM

Hello we Rino and limot Tsror bouth two tickets from TLV to Tirana.



I have to cancel those tickets due to my halth.

At sundsy Imy wife bring me to hospital with hot Choaecystitis and at hospitalthey made gallbladder surgery.

Tillnow I am at hospitalsnd need to bo mor few days than I have to wait one mor week for stiching remove and than few mor week to test

So I have to cancel our flight for this year

Please dhelp as to refund the ticket fee

Thanks ahead

Rino and Limor Tsror

08
Jun

Posted by [email protected]


on 6/8/16 at 12:07AM

Hello,

Just a year ago I had to cancel a subscription (SF to Sarasota, Fl) because my husband had emergency surgery. During the rest of the year we had so many medical issues, I delayed and finally forgot about the unused tickets we purchased from Orbitz.Just today while searching for some photos, I came across a cellphone photo of my trip confirmation on Delta. I phoned Delta, was told the tickets had been 'voided out' but I was given the ticket numbers.



I did not receive any kind of refund from Orbitz. Should I have?

Could you kindly tell me the status of these tickets?



June Brott




Eugene Brott

06
May

Posted by Anonymous


on 5/6/16 at 2:41PM

This was absolutely the worst experience of my life. I never have had an experience like this before and I hope I never will again. It was a costly lesson, that won't be repeated by me!

04
May

Posted by Anonymous


on 5/4/16 at 11:58AM

I am totally devistated on receiving my credit card bill for accommodation booked for Gold Coast conference. All information on the booking showed value in Australian dollars but I was charged in US dollars so in actual fact it wasn't reasonably prices - ended up damned expensive for 2 nights. No where could I find that I would be charged in $US. If you are booking accommodation in auz DO NOT USE THIS SITE. I have learned the hard way.

18
Mar

Posted by Anonymous


on 3/18/16 at 6:58PM

Today I sent orbitz $2400.00 to pay for 6 tickets from Atl to Sea round trip. Orbitz said CONFIRMED. We will send email conformation soon. I still have NO PROOF that this happened. How can I get this proof?

11
Mar

Posted by leejaz8869


on 3/11/16 at 2:48PM

lousy customer service was left on hold for over and hoour and when i did speak to someone they still didnt help. and they claim to have best price guarantee. ha that is a bold faced lie they do not even match prices from their own website. sending a complaint to BBB and going to contact the news as well they should not be able to do this to people

28
Feb

Posted by Anonymous


on 2/28/16 at 8:47PM

Horrible customer service. Had trouble understanding basic english~I was on the phone for more than an hour and accomplished nothing. My reservations were incorrect which was their fault and they were unable to do anything about it or change them!! Crazy & frustrating

24
Feb

Posted by Anonymous


on 2/24/16 at 8:31PM

I Was Very Happy With T He Service I Received From The Person Ha I Spoke With This Evening

T He Horthorn Suites Did Not Ha V E The Room Available That I Was Promised. And The Room They Gave Me Is

Unacceptable Ad They Would Not Promise I Would Have.the Other Room Tomorrow
Will Look Forward To Hearing From You Tomorrow

Thank You For Helping Me

Viola Krenzer

01
Feb

Posted by Vagablond


on 2/1/16 at 12:32PM

Unfair Practices-- possibly even Illegal
My mother had been admitted to the ICU at the Hospital and was deteriorating rapidly. The MD from the ICU ( Intensive Care Unit) had called to discuss end of life' decisions. I was scheduled to return home 4 days later from Croatia but instead made arrangements to return ASAP from Slovenia, the closest airport.

Because of the very high cost of a one-way ticket on such short notice ( even in the circumstances). I used frequent flyer miles and paid fees and charges to fly out the next day.
My round trip Orbitz ticket had cost $668.40 but Orbitz does NOT provide a break out of the the Fare, taxes and any extra charges

While at the Slovenia airport, I notified the Turkish Airline desk that I would not be using the return ticket.

I applied under my Travel Policy for a refund'” but encountered the problem that supposedly I was entitled to a refund of the governmental taxes with respect to the cancelled flight. The insurance team reached Turkish Airlines who supposed told them that I was entitled to a refund of such taxes- but supposedly told them that Turkish Airlines could not determine the amount, I had to get it from Orbitz. Without the amount, insurer would not process a claim for the airline amount'” even one net of the taxes that supposed should have been refunded to me but were not.

Calls to Orbitz were lessons in of frustration'” with long waits and disconnects, routes to wrong departments, etc. Orbitz uses Ficticious Agent names to Hide the fact that its Customer Service' is in the Philipines'” not optimal in itself but DISASTER because clearly poor training staff and inadequate staffing. Finally today after long hold and equally lengthy waits I reached an agent who told me that the ticket was Totally Nonrefundable but supposedly because of the information given me, she was going to file an appeal about the taxes. She could NOT tell me the amount of taxes involved. However, she promised to send me an email confirming the conversation. Instead I got an Email from Orbitz advising me that the SURCHARGES were totally unrefundable'” what are Surcharges!? The Conversation was about the governmental TAXES'” there was no mention of the ambiguous surcharges' .

Is the Orbitz is using a Switch in terminology to hide an improper and unfair practice and possibly FRAUD! Is retention of such taxes are allowed? Is there a legal or other requirement to refund such taxes? Why aren't the taxes separately stated in the fare-- other companies do so. Use the others and maybe you can avoid this problem

27
Jan

Posted by Anonymous


on 1/27/16 at 12:28PM

Have tried cust. Svc. No. For hours. Cannot get any assistance. I have tried to reach Shalon in cust Svc . Re. My incident and to no avail. How I wonder does this company manage CUSTOMER SERVICE??? Is ANYONE there?

20
Jan

Posted by Anonymous


on 1/20/16 at 10:35AM

So I booked 3 tickets from Orbitz, the flight was cancelled due to a strike, the airlines said I would have to contact Orbitz since I booked through them for a full refund and since it wasn't anything on my part. It's been about 2 and half months and they still haven't given me my refund. That's not the worst part I've called so many times have spent hours on the phone with them with only empty promises and every time I call I get put hold for 30 mins to an hour and when someone answers they act like they don't know what it is I'm talking about.

Viewing Orbitz customer service reviews 1 - 25 out of 342
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