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I booked for a friend and his wife at the Best Western Plus, 25 Willow Springs Road, Lexington, Virginia 24450 with Best Western Reservation The dates were 4/27/17 through 4/29/17. The Best Western hotel clerk said the reservation came from Expedia. I tried to cancel the reservation and the Best Western Plus Hotel knows I want it canceled; however, Best Western said I must call Expedia to cancel. Juan at Expedia tried to assist but finally said I need an Expedia confirmation number to cancel. I did not receive an Expedia reservation/confirmation number but my credit card was charged.



My questions, why wasn't I provided an Expedia confirmation number, why is it so difficult for Expedia to cancel the reservation, and why do I have such a bad feeling about my capability to quickly resolve this charge problem.


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