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I had a very bad experience in this 5 star hotel and am going to share
it with everyone. I checked in around 10pm on Nov 9, 17 (3 nights). On
the morning after, my husband & I went down to lobby to get
breakfast around 8:45am, 45 minutes later he came back to the room and
found out that the cash envelope was left inside his wallet was gone
(all cash /1,140 usd). He reported it to the front office and the
manager came in with IT technician to check the door lock, which
showed a housekeeper opened the lock at 9:05am and my husband came to
open it again at
9:43am. We were asking local Zurich polices to investigate and also
do a request fingerprint search + floor hallway camera search but
both sides (hotel manager and 3 police officers) denied my request.
The hotel manager brought the housekeeper who serviced my room and
her supervisor in but of course that lady said "NO", even
though her face looked very pale. After more than an hour
interviewing ours and that lady (separately), everything was gone.
And then, late that evening I got a police report like that:
"Die unbekannte Taterschaft entwendet Bargeld aus einer
Umhangetasche, wetche im Hotelzimmer auf dem Burotisch abgestellt
war. Sie fluchtet unerkannt in unbekannte Richtung." I brought
this to get translate from all customers in Lobby they all shook
their head on this story. After 45 minutes have passed after the
incident happened, the front end manager and 3 local police
officers could not find out who is and all customers in lobby said
those officers
+ manager tried to cover up to their employee. When police officers
and the manager were in our room, I told them this: I had been
through many many hotels for much traveling and that I made a big
mistake to put my
#1 trust in this 5 star Marriott hotel and also to very honest
Switzerland people while all of them were ready to betray mine.
Even though there was proof from when the IT technician retrieved
the data of the times when the door lock was opened which showed
the housekeeper was the one who came into my room in that time
frame, they claimed that they could not find any conclusion. I
showed the police report to everyone and all have had big laugh on
it. How about yours?? I would need more opinions about this. All
though will be very much appreciated. I still kept local Zurich
police report as well.


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