Shutterfly customer service

Quickly locate Shutterfly technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Shutterfly page at any time.

Customer Service

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  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
      Sat-Sun: 8:30am-5pm PT
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User Reviews

Posted by Barbara Craven

Are my photos from Kodak gallery being processed. I cannot seem to get back into

Posted by Anonymous

I want to say what a pleasant first experience I had when I called today. I worked with Sharetta Martin, her supervisor is Toya Tverdun. Sharetta was patient, friendly, helpful and did not make me feel like I was dumb. She walked me through the process explaining as she went. We talked about weather and family as my order processed.
Excellent customer service. I give my experience a 10 out of 10. Thank-you
Joan Schrader

Posted by KMM

I paid for 2 day shipping and Shutterfly's website said it left 7/ of 7/20, order is not here the the FedEx tracking link says I won't get it until Mon 7/22. I called asking for a refund of my shipping and all I got from customer service was an online pdf with instructions for me to send back my order, at my cost, for a refund (minus the extra shipping I paid for) of the order only. The guy on the phone was nice but kept giving me the run around. Have been a Shutterfly customer for over 10 yrs, I was very surprised at this. I sent an e-mail with a screen shot of my order that included the dates, we'll see what they do about it.

Posted by Anna Santolaria

I was finishing an album for a wedding and today i was going to send it for printing but the web is not working!! I hope 'making some changes' do not mean that I have lost my work, and I wont be able to print the album before the wedding. Any alternative?

Posted by AJ

Very impressed with their customer service. The rep was very polite and replaced my products that I had complaints on.

Customer Service Ratings

Based on 64 votes.


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Shutterfly customer service news

Shutterfly Buys MyPublisher

Since its founding in 1994, MyPublisher has established itself as one of the leaders in custom photo book software, bookstore quality printing and superior customer service. MyPublisher has sold and shipped more than five million photo books ... 2 ...

SHUTTERFLY, INC. : Tiny Prints and Designer Rebecca Minkoff Bring Fashion ...

Customers, including celebrities and top designers, seek out this premium stationery destination for its trendsetting designs, luxurious paper and exceptional customer service. With a promise of perfection, Tiny Prints offers stationery designs that ...

Shutterfly Outshines in 4Q - Analyst Blog

... quarter to 60.5%, mainly due to stable order value, several efficiency initiatives and higher scale economics partially offset by higher-than-expected low-margin Enterprise revenues and increased indirect labor cost associated with customer service.

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