Shutterfly customer service

Shutterfly has offered online publishing services since 1999. Shutterfly provides online support through their extensive "We're Here to Help" section. Other options for customer service include online support broken down into each of their products that they offer including photo books, home decor and calendars.

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Customer Service

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Phone: 888-225-7159

  • How to reach a live person:
    • This is a direct number to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
      Sat-Sun: 8:30am-5pm PT
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  • Main Company URL:
  • Description:
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User Reviews

26
Dec

Posted by Anonymous


on 12/26/23 at 6:27AM

Worst company ever dealt with order was to be delivered 12/23 as of 26th has not arrived, multiple calls to Shutterfly during their posted time of operations only to hear phones closed call back during operational hours no responds to emails

14
Nov

Posted by Anonymous


on 11/14/23 at 10:40AM

Shutterfly used to be so good before merging with Costco. Not sure what happened, but they are horrible now. Customer service line says will transfer and it never happens, reps are clueless, their supposed higher ups never available so asked to call back???

11
Aug

Posted by Tamma


on 8/11/23 at 8:29PM

I can't believe I haven't received my shipment yet. I ordered 2 mugs on the same day and received one last week. They keep changing my date on when I will receive it.

20
Jul

Posted by Anonymous


on 7/20/23 at 10:35AM

Tried unsuccessfully to call customer service number and only heard 2 minute wait time over and over again. After 20 minutes of waiting I tried the chat room. After 2 disconnected chat times I reached a 3rd chat person. After 3 case numbers, the 3rd person told me I should wait until the end of day to receive my pictures that were sent out July 7 (today is the 20). I paid almost $15 shipping for my photos- but I was told by chatter #3 to call back if pictures don't arrive. So I guess I will have a 4th chat room rep to repeat my story and get a new case number. Horrible service!!

09
Jun

Posted by Anonymous


on 6/9/23 at 9:56AM

This is the absolute worst customer service ever. I will never order from them again.

View all 110 Shutterfly customer service reviews »
Customer Service Ratings

Based on 81 votes.

2.9

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Shutterfly customer service news
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On Apr 11, we issued an updated research report on the Internet-based social expression and personal publishing service provider, Shutterfly, Inc. (SFLY - Free Report) . In the last reported quarter, the company posted weaker-than-expected results ...

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B2B sales soar for Shutterfly in Q3

Shutterfly Inc., an online-only retailer of personalized products and photo books, reported a 12% increase in revenue for the third quarter, compared with the same quarter a year ago. Growth in Shutterfly Business Solutions, its business-to-business ...

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