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Unfair Practices-- possibly even Illegal
My mother had been admitted to the ICU at the Hospital and was deteriorating rapidly. The MD from the ICU ( Intensive Care Unit) had called to discuss end of life' decisions. I was scheduled to return home 4 days later from Croatia but instead made arrangements to return ASAP from Slovenia, the closest airport.

Because of the very high cost of a one-way ticket on such short notice ( even in the circumstances). I used frequent flyer miles and paid fees and charges to fly out the next day.
My round trip Orbitz ticket had cost $668.40 but Orbitz does NOT provide a break out of the the Fare, taxes and any extra charges

While at the Slovenia airport, I notified the Turkish Airline desk that I would not be using the return ticket.

I applied under my Travel Policy for a refund'” but encountered the problem that supposedly I was entitled to a refund of the governmental taxes with respect to the cancelled flight. The insurance team reached Turkish Airlines who supposed told them that I was entitled to a refund of such taxes- but supposedly told them that Turkish Airlines could not determine the amount, I had to get it from Orbitz. Without the amount, insurer would not process a claim for the airline amount'” even one net of the taxes that supposed should have been refunded to me but were not.

Calls to Orbitz were lessons in of frustration'” with long waits and disconnects, routes to wrong departments, etc. Orbitz uses Ficticious Agent names to Hide the fact that its Customer Service' is in the Philipines'” not optimal in itself but DISASTER because clearly poor training staff and inadequate staffing. Finally today after long hold and equally lengthy waits I reached an agent who told me that the ticket was Totally Nonrefundable but supposedly because of the information given me, she was going to file an appeal about the taxes. She could NOT tell me the amount of taxes involved. However, she promised to send me an email confirming the conversation. Instead I got an Email from Orbitz advising me that the SURCHARGES were totally unrefundable'” what are Surcharges!? The Conversation was about the governmental TAXES'” there was no mention of the ambiguous surcharges' .

Is the Orbitz is using a Switch in terminology to hide an improper and unfair practice and possibly FRAUD! Is retention of such taxes are allowed? Is there a legal or other requirement to refund such taxes? Why aren't the taxes separately stated in the fare-- other companies do so. Use the others and maybe you can avoid this problem


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