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On November 13, 2016, I began to purchase two tickets from Heathrow, London, England, to Portland, Oregon, USA, for May 19, 2017. As far as I was concerned the transaction was not completed because we had not decided whether we wanted to spend an overnight in Iceland. Charges for the flight appeared on my credit card on 11/13/2016. I have tried twice to cancel this flight. First with IcelandAir. They told me the transaction had not been completed and I would have to cancel with you. I e-mailed you and there has been no response from you, or refund to my credit card. In the meantime, I am paying interest on these charges. If these charges are not refunded within the next 48 hours, I will contact both Oregon and California Attorneys General and lodge complaints.


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