Napa Auto Parts customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Napa Auto Parts.

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Viewing Napa Auto Parts customer service reviews 1 - 25 out of 48
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04
Mar

Posted by GG Kametse


on 3/4/23 at 11:09AM

awful bunch rt 27 in Ocala , Florida....there are 2 bus stops near this location. i often walk to bus stops. The large , caucasian staff hang out against wall often smoking etc. The make rude comments as people walk by. I dont ever see any Black employees..Its a mostly black neighborhood. Their customers are gross....I have been bothered by numerous cars near their store soliciting prostitutes....I dont even wear revealing clothes and im 50 years old! lol...one white man followed me from Dollar store , zoomed into Napa lot really bothering me. I contacted the police to discuss etc. I feel this store is ran by white supremists who are extremely disrespectful to people of other races and cultures...GROSS...

25
Oct

Posted by Randy


on 10/25/22 at 10:12AM

Customer service is a joke ,hang on phone 1/2 hr at a time and no responce.

31
Jan

Posted by Anonymous


on 1/31/21 at 8:52PM

I did business with Napa in Shawnee on Nieman Road and also your location in Kansas City Kansas off Shawnee Avenue. I was extremely satisfied with the customer service. Jeremy at the Kansas City Kansas store was extremely helpful. I will be doing business only with Napa thank you for your outstanding employees

13
Jan

Posted by Anonymous


on 1/13/21 at 10:45AM

I have an old NS67 1/2" drive rachet that quit n the local dealer said I have to have a receipt

07
Nov

Posted by Anonymous


on 11/7/20 at 10:40AM

According to more than one experience at more than one location, I have reason to believe that the men at NAPA Auto Parts, in general, do not like doing business with women. I will not return to any location. I will gladly and easily take my money elsewhere. Thank you.

18
Dec

Posted by Anonymous


on 12/18/19 at 1:15PM

I traveled to Morgantown from Martinsburg Wv today to have my daughter seen at the hospital for a tumor in her knee. We were about 10 minutes from the hospital and my truck broke down right behind the Napa Auto Parts Store at 2 Airport Blvd. A gentleman that works there named Dave went above and beyond what he should have and help us fix the problem. He is amazing!

06
Sep

Posted by Anonymous


on 9/6/19 at 3:45PM

I was just in your DC parts location in Ontario, Ca located on Philedelphia st. There were 5 counter persons, three were busy and "Tom" And "Romeo" were sitting there staring at their computers. And ignoring me, apparently this is what they do according to a couple employees, Tom called me up. "Next customer please" I walked up to the counter and he still ignored me. "Romeo" had his name tag on upside down. This is unacceptable Service. Also I had a hidden camera on my person. And I will be sending random customers in there to "Mystery Shop" with video, and any further bad customer service from this location, Including my experience will be posted online and bad service. This will also be included in our nationwide project. Which will also be airing in a new series on Television. As well as netflix. I suggest you reprimand these two associates. On a better note, there were Two OTHER associates that took over and helped me, these two are the kind of employees you should have working there. Their name were Rose, and Jeff. I highly recommend you do something about the bad customer service.
THANKS.

27
Oct

Posted by HD bikedude


on 10/27/18 at 8:09AM

Three generations of foreign we going to Napa went on to get a battery replaced that one bad from spring can't find receipt tells me pretty much the ticket not too many people like this new guy in town it's really getting sick man $150 a lot of money to me something to resolve fast I'll put this on my Facebook that rest of the bikers know what to look forward to I havet set A lot of of bikers owner to get lots of batteries for over 30 years from my shop

27
Jan

Posted by Anonymous


on 1/27/18 at 8:31PM

Purchased a Timing Kit at the Skyland Blvd store and the cashier looked up the part, charged me for part, order the part and when I went back in for the part I was told that she hit the wrong key and that it would be a 100 dollars more.I Wanted to talk to the manager and she called him on the phone I wanted to talk to someone in person. I stated that I would just call Coporate she stated that the store was not part of Coporate The store is JMR 115 SKYLAND BLVD TUSCALOOSA I was call a little woman by the cashier and I am a 6 FT 233lb woman!!! Felt that I was charged for what she order

27
Jan

Posted by Anonymous


on 1/27/18 at 1:17PM

Purchased a Timing Kit at the Skyland Blvd store and the cashier looked up the part, charged me for part, order the part,I paid for the part and when I went back in for the part I was told that she hit the wrong key and that it would be 100 dollars more.I Wanted to talk to the manager and she called him on the phone I wanted to talk to someone in person. I stated that I would just call Coporate she stated that the store was not part of Coporate The store JMR 115 SKYLAND BLVD TUSCALOOSA AL I was called a "littlelady" by the cashier and I am a 6 FT 233lb woman!!! I paid what she charged and the item should have been mine!

27
Nov

Posted by notifier


on 11/27/17 at 3:37AM

I've been going to the Albuquerque main store since 1993 and I'm appalled by the lack of basic automotive knowledge and common sense from their counter people. In the past all the guys there were from the automotive field,(ex-techs,and management)the manager back then built and raced stock cars - very knowledgeable, friendly, and helpful crew. Nowadays, they can't do anything without an application or sku code. I recently needed 6" of vacuum line - the clerk had to look at multiple books before I suggested to take my old line and go back where to all the spools of line were, and match it up. Epiphany!!(took 20 min though,-in the past that transaction would've taken less than 5 min) This week I ordered a O2 sensor for my WD21 Pathfinder, I was given 3 choices - I chose the Bosch part, I paid in full, and was told 3 to 5 days until it came in. I called 6 days later and the person said "I can see your invoice, but I don't see if it was ordered yet" (!!) I was pretty irritated, the person said,"let me figure out what happened and I'll call you back" I waited for about 45 min. and just called back and asked for management, they said they couldn't order Bosch parts and he couldn't understand how the clerk was even able to invoice this item (NAPA is a certified Bosch retailer, so that's BS) and then he said we have your o2 sensor (budget brand) I informed the "manager" that if I wanted a cheap part I would've ordered a cheap part. In the end no calls or any attempt to communicate with me - I've probably spent 5 figures at this store and this is what I get...- sad! I've gotten better customer service at a ghetto wal-mart!

-notifier

14
Nov

Posted by [email protected]


on 11/14/17 at 3:12PM

Albemarle nc store worst management in the history of parts stores ...careless when it comes to your parts or how fast you get em .were a napa auto care center and get our parts last in line over non auto care centers and and could care less if you complain!!!! Allprofleet and auto service !!!!!!

06
Sep

Posted by Anonymous


on 9/6/17 at 7:32AM

Tbe big bald manager at the mason mi store was very rude to me!!! They remembered selling a part to me a 2 weeks ago but since i didnt have the reciept they wouldnt even give me store credit. I could of accepted that but the manager wouldnt even look at me when i asked him if theres anything he could do for me! I then asked him to look at me atleast and he wouldnt. He then said he was busy and couldnt do anything for me in a very rude voice!! He was a jerk and ill never buy from napa again

29
Aug

Posted by Anonymous


on 8/29/17 at 2:49PM

Worst customer service ever at you Gallatin tn location people behind counter very unfriendly act like I DoD them a favor by comming in no more of my money will be spent at napa

27
Jun

Posted by Anonymous


on 6/27/17 at 12:17PM

I have shopped in your Warwick, NY store for years. While shopping there today one of your employees made disparaging remarks about President Obama. I will no longer be shopping at NAPA and will inform my friends and relatives to boycott NAPA as well.

02
Mar

Posted by HATE NAPA


on 3/2/17 at 4:06PM

Bait and switch is what this felt like all over it. Alternator I brought in - they said they had no way to test it and would have to send it in to the rebuilder. How much does a rebuilt one cost? "Don't know" he said. Depends on what kind, who made my old one etc etc. Well, would you please call once you have a price? "Sure will" they said. Heard nothing for several days and had to call them back. "Oh I just told them go ahead and rebuild it since almost everyone decides to have them rebuilt anyway". Wow, I thought - that's pretty nervy. How much? It was just over $430!! A brand new one was $480! They also told me it would be back to the store later that day. The cost was high because they didn't have one like it "on the shelf" and of course, it was a rare type. Yet when they finally sent it back up to the store, it was definitely not my original (I had pictures). So much for not having another one similar. They lied every single chance they got. I had no choice but to put the thing in my truck and assumed the problem was fixed finally. By now I was way behind on my jobs with the whole week shot waiting on the stupid alternator. Later that night, having to stay late on a job, it's 9pm and 12 degrees outside. My truck is dead as it can be. Had the alternator tested elsewhere and it came back as bad. Now they won't give me my money back when I took it in to them. He just wrote down "Send back to rebuilder for testing" I said I don't care what you do with it at this point. You people and your lies have cost me well over $1,000 in lost work. "Well, I have to run it by the boss and we'll call you back". 3 days later they call back. "Well good news! It turns out we CAN test it on our bench tester and it tests perfectly so come on down and pick it up!" As though I never said a word to them about getting my money back. Will never do business with these liars again and I hope they lose many hundreds of thousands of dollars for their behavior. Disgraceful maggots.

23
Feb

Posted by Anonymous


on 2/23/17 at 6:55AM

At the manchester store wairing for te part i ordered last nite 7:50 store still not open employees waiting outsife. you guys are costing me money bc i have guys waitng on a part.

23
Feb

Posted by Anonymous


on 2/23/17 at 6:41AM

7:39 at manchester store in mo no one here to open.

21
Feb

Posted by bill


on 2/21/17 at 9:27AM

I been buying part in Marion oh Napa for20 years 3,000-6,000 year not any more your employees mest that up contact me that not how you treat customers

07
Jan

Posted by Anonymous


on 1/7/17 at 7:08PM

went to my local nappa store on christmas eve [and i could tell the guys just wanted to go home] however the store was open for busness and i needed to get trans fluid, told salseman that i had a replacement trans that i was instaling and it and the tourque conveter were dry and i needed to how much fluid and what kind was correct for my car. he told me that it needed mercon fluid, and showed me valvalone mercon,i saw some motercraft merconLV and asked if this would work because my car is a ford and i was spending the time and money on replaceing my transmition with a rebuilt i wanted to use motorcraft fluid,to witch he replyed "yea thats better its ford ,you have a ford" mercon and mercon lv are not compatible and he let me walk out of the store with the worng fluid after i told him that i didnt know what my car called for.thats why i came into the store to get good advice from a perfonal. so now my new trans and power stering are full of the worng fluid!! and will have to be taken to a shop and flushed and filled with the correct fluid. $60 on the wrong stuff and who knows how much i will spend to flush and fill. i was trying to save by doing it my slef with nappa know how ....nappa nightmare!!!!should of gone to autozone they would have looked it up' only nappa guys are so unaccountable.

14
Dec

Posted by Anonymous


on 12/14/16 at 9:40AM

Your website is terrible could be the worst I've ever been on keep 20th search search search probably need to hire a high school student to work this out thank you

29
Nov

Posted by Anonymous


on 11/29/16 at 5:12PM

I purchased a u joint from the napa in colonial beach, va. Upon opening the box there was an inner box, with greasy prints all over it. I noticed also there were no retainer clips or a grease fitting in the box. I called the store and they agreed after many excuses they would send a retainer clip set and grease fitting. I received the retainer clips but no grease fitting. I called the store and felt like I was having to argue with the parts person that I needed the grease fitting because there was a threaded hole in one of the caps. He finaly agreed to send me a grease fitting as these are a small size unavailable for purchase. Day 2 he sends a grease fitting that is a lot bigger than will fit my u joint. My truck is down 2 days for what should have been a twenty minute job. There excuse is someone returned the part without the clip and grease fitting package. I have had similar problems for years with this store. I promise if this is napa know how I know how to deal with auto zone. Really frustrated with the customer service and poor quality of items.

20
Oct

Posted by Anonymous


on 10/20/16 at 12:46PM

Purchased two (2) front brake hoses for 2012 Mustang. The Rt side came w/ copper washers and a Bleeder Screw already attached. The Lft side purposely had the Bleeder Screw omitted because the copper washers were packaged separately. Both sides cost the same amount ($22.50). And the Napa store does NOT sell Bleeder Screws. I called Customer Service notifying them of an obvious error of your Purchasing Dept or your supplier. Customer Service agent understood my problem but was unable to cross reference to find me a Bleeder Screw. I have not heard back from anyone at Napa; I would like my Bleeder Screw mailed to me ASAP. Thank you.

27
Sep

Posted by Renee


on 9/27/16 at 8:19PM

Well looks like my issue is not new here.my son bought a starter at Napa in Medford Oregon.this starter litteraly exploded while driving,I was in the car.and to do mean that thick outer shell that was no business snapping apart like it did,I watched him take it out it is in 2 pieces.now the real issue,he called Napa they claimed it can't happen,he took it in,they seen it did,so they claim he had to have broken it himself! How the actual fk do u do it yourself while driving the car?they refuse to replace it.I was there he did not brake it! They were rude on the phone admin person.now he had to go spend more money to buy a new one at orylies who btw actually stuck by Tue parts they sell.now what exactly dose one do about a part clearly defective when your employees refuse to stand by the product or flat out tell u ur s.o.l on ur part or $ when it's the product u sold them that was bad? Never will I shop there again.nor will he or anyone in His shop to order parts yes shop they rebuild,orylies just got the business account.this Napa store c.s is horrid.rude! I'm beyond mad

09
Sep

Posted by Anonymous


on 9/9/16 at 4:12PM

I just recently went to a local Napa store at 600 Gallimore Dairy Road High Point, N.C. 27265 and the customer service was awful!!
The sales associate or manager who I spoke with, (middle aged man, glasses) had a terrible attitude and made a piss poor attempt at trying to help me. I was there to pickup an order for my son, had the name and order number and was unable to get the items he ordered and that were shipped to that store.
You will never get any more of my business nor my son's. That man is a pathetic excuse for an employee and I can only hope he isn't a manager.

Viewing Napa Auto Parts customer service reviews 1 - 25 out of 48
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