Flag Napa Auto Parts Customer Service Review

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I purchased a u joint from the napa in colonial beach, va. Upon opening the box there was an inner box, with greasy prints all over it. I noticed also there were no retainer clips or a grease fitting in the box. I called the store and they agreed after many excuses they would send a retainer clip set and grease fitting. I received the retainer clips but no grease fitting. I called the store and felt like I was having to argue with the parts person that I needed the grease fitting because there was a threaded hole in one of the caps. He finaly agreed to send me a grease fitting as these are a small size unavailable for purchase. Day 2 he sends a grease fitting that is a lot bigger than will fit my u joint. My truck is down 2 days for what should have been a twenty minute job. There excuse is someone returned the part without the clip and grease fitting package. I have had similar problems for years with this store. I promise if this is napa know how I know how to deal with auto zone. Really frustrated with the customer service and poor quality of items.


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