Napa Auto Parts customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Napa Auto Parts.

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Viewing Napa Auto Parts customer service reviews 26 - 48 out of 48
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14
Jun

Posted by Anonymous


on 6/14/16 at 11:27AM

Hello. I recently purchased from NAPA a new water pump and installed it to my vehicle. Upon starting the vehicle the pump made a loud skeal and the blew aprt. Ive never seen this happen before.
I returned the broken part to the store where I ourchaced it and they replaced it with no problem.
When the pump came apart it destroyed my Radiator, fan shroud and cooling fan.
Im wanting to know what NAPA will do for this damage caused by their lifetime warranted part.
Thank you..
Kurt Warren / Denver, Co.

28
May

Posted by Poker


on 5/28/16 at 5:10PM

Hi I recently purchased brake drums from the Waterford ct store they were the wrong size I returned them with receipt the guy was very ruid and miserable while he was exchanging them I asked the older women if they had a self master cylinder bleeding kit. She said somewhere in that isle very ruid I didn't get names but I will tell you I am never going back there and I'm telling everybody I know to stay away that store will be out of business if someone doesn't do something thanks Gary Wasicki Niantic ct

12
May

Posted by Anonymous


on 5/12/16 at 3:21PM

I have always bought my parts at NAPA but as of today that will change I purchased a reman power steering pump for my old work truck 89 Chevy 1500 after spending a couple hours changing it out when I cranked the truck the new pump had the worst whine all fluids were full, after questioning the parts man he said y'all use the same vendor as Auto Zone and Advance now the only reason I paid more for this from NAPA is I thought I was getting better quality but I was wrong!!!! But will not be guilty of this again and will buy my parts from another parts place if I get the same quality for a cheaper price why not !! Really disappointed with NAPA at one time the quality was second to none but I see this has changed and NAPA is just like he rest cheap junk. My name is Steve I don't need any free coupons from you it's just sad that NAPA has gotto. Caught up with the cheap junk like he rest have !!

10
Feb

Posted by Mindy


on 2/10/16 at 7:45AM

It has been a hard few weeks after the unexpected death of my father. To add to the frustration the headlight on my car went out and no matter where I went I could not find windshield wiper replacement blades from any if your competition!!! In fact one suggested that I replace the wipee arms since it was only $500.00!!!!
I called your Riverton, UT store who found the wiper blades I needed in your Sandy, UT store. I buzzed over to your Sandy store and the replacement blades I needed were waiting at the counter for me. Not only did Drew install the new wiper blades but when I asked if he could just show me what I needed to do replace the burnt out headlight he found the bulbs and helped me replace both headlight bulbs so I would not have to worry about the headlight bulbs for at least the near future!!!! As a single woman I struggle with having the strength in my hands to fix these minor repairs. My dad was always my "car helper" my heart ached with missing him and without knowing it Drew stepped up to the plate and helped my dad help me from heaven!!!
I will return to your stores for every single car part for the rest of my life because of the customer service of one young man!!!!!!!!
I hope someone at the corporate level can take a few minutes to reward this young man and as a organization you do whatever it takes to insure this yound man works for NAPA because he is an incredible ambassador for your business!!!!!
Sincerely,
Melinda Turpin
Herriman, UT

12
Dec

Posted by Francine


on 12/12/15 at 1:44AM

My name is Francine. Store location 925 G St., Modesto, Calif.
Today I called this Napa parts store in Modesto to get information about replacing my battery I had purchased from them. Bottom line, The girl that answered was so obnoxious.
I ask for her manager. "WELL GUESS WHAT" he was WORST!!!!! I said to him, it had a lifetime warranty.and what would it cost to replace my battery. He replied to me, he had never heard of any such thing. This man so loud and rude to me,I was upset and insulted. I did not get either of these employees names,but it was 2:30pm Fri.
12/11/2015. I said to him "HONEY", I am only telling you, what I was told when I bought the battery. His reply was "don't ""honey me". And hung up the phone on me. About mid October, I went to the Napa store and had this battery tested after showing signs of trouble. The gentleman that help me at that time said the battery was bad. The cost to exchange it out would be $32.00. I did not have the money to do at that time. I ask him if it would last for a little while longer. Of course he was not was not sure and the cost to replace it would go up a few dollars every month. So I had to wait.
Now,I am with out a car, needing a battery with a 8 yrs old, stressing how to get him to school. All because the employees at this store have not a clue what they are doing. This manager should know his job, and reprimand his employees for their customer service and attitudes. Instead of being worst This manager. I am so very upset about this store, and NAPA for allowing this kind of customer service.

Francine
Modesto, California

21
Nov

Posted by Anonymous


on 11/21/15 at 8:28AM

NAPA In Fairmont MN. Is the by far Worst Parts store in America. I have an account there & spend a great deal month to month. on 11/18/2015 When I told the Manger about there poor Service He Told Me To Go Some were Else & Refused to sell me my Parts That Day, in talking to other Business in the area they agreed with me. I feel that Changes Need to be made at that Store. Otherwise I believe That you Would Loose Alot of Business Like Mine.

30
Sep

Posted by Anonymous


on 9/30/15 at 10:56PM

I'm not very happy with napa lights for sure. I paid $75 and I couldn't afford that for some head lights for my car 6 months ago and just had a high beam burn out. I'm taking it to social media for sure and never goin there again. To freakin expensive on everything !!!

14
Sep

Posted by Anonymous


on 9/14/15 at 4:03PM

hello. faithful customer trying to get a warranty exersized on an alternator I bought from Napa Auto parts. I'm getting the run around from my local napa stores and need some assistance. This alternator costs more and was not a rebuild and came with a lifetime warranty. All other auto parts stores keep a record of their customers and especially those who buy parts with LIFETIME WARRANTIES. Please help...my truck is broke down and I can't afford to be w/o transportation. thank you Victor

06
Sep

Posted by Sweissie


on 9/6/15 at 10:51PM

I would like to know if your product called.

MAC'S 5800 Fuel Stabilizer

With Ethanol Treatment

Can be used In a 4 Cycle Motorcycle on a regular

Bases & how much would I have to use to TREAT

(4) Galons of gas.



Thank You

Stephen Weisberg




THANKS AGAIN FOR YOUR FEEDBACK

05
Sep

Posted by Mark pemberton


on 9/5/15 at 9:06AM

Just want someone to know that Dillon at your store in Springerville Az.is the most helpful person out of all auto parts stores I have shopped. This is why I only shop at napa. Please let him know.great customer service!!!!!

29
Aug

Posted by Sharon Wallace


on 8/29/15 at 5:37AM

We went to your Middletown,Ohio store on university blvd.to have rotars turned. A service that they offer. When we got there, he said that they couldn't do it, even when it was when the store just opened and no one was there.

They sent us to another company across town. Tell me, what kind of business does that?



Sincerely,

Sharon Wallace

27
Aug

Posted by Harry


on 8/27/15 at 6:24PM

I. Had. Went to Napa store. Uniontown Pa Fayette parts service I have been in tire business for. About 30 years and I know for a fact ken tool products when thay break you can take them back to ken tool dealer get them replaced so when I had gone to Fayette parts to get a 19-21 mm flip socket that thay had in store the counter man said to me that he was not replace it for me cause I did not have my receipt with me. The counter man had such a bad attitude with me I just called antheor Napa store said thay would have me one tomorrow so I think Fayette parts should have a talk to if help wIth it workers about attitude with customers And. For the guy to tell me it my problem not his I. Think Napa needs to know about this store customers problems

26
Aug

Posted by jay


on 8/26/15 at 1:11PM

I work at drivelines northwest in fife wa. I recently purchased a battery at the auburn branch. I was sold the wrong battery. It was the Napa brand battery. I do not live near there so when i purchased the correct battery it was not thru Napa like usual. I subsequently went to return it a few days later unused of course at the napa on pacific in fife by my work and was told im sorry were a franchise and you will have to find a napa corporate store to return that. I was shocked to find out that napa doesnt even stand behind there own stores. They can get parts from other locations but are not willing to take rEturns from another. I am a local business in the area and find the customer service unexcusable and ridiculous.

19
Aug

Posted by Anonymous


on 8/19/15 at 1:24PM

On 8/19/15 I went on Napa pro link looking and finding tool #npt-8992305 3/4" Balkamp impact gun with 3/4" extension for $539.10 when I contacted my napa dealer Weldon auto parts Southampton 1360 industrial blvd. B-2 southhmpton,Pa.18966 I was told there saleman would not honor promotional sale.I wound up paying 665.10 and extension was not included.Why list it this way if napa is not going to honor it.Im very disappointed since im a daily customer.

01
Aug

Posted by Anonymous


on 8/1/15 at 4:30PM

I have a complaint against the employee working the afternoon of Aug. 1,2015. At Hogan Corner, Ocean City, Washington. At about 3 pm I went in to buy some oil. I was pleased to see the sign for $1.99 oil. I go to college and budget is tight. He rudely said the Sale was over yesterday, he just didn't take the sign down yet. I mentioned that since the sign is still up he should honor the price. He argued more that he didn't have to, the date is on the sign. I had to get way up close to see this microscopic writing. I mentioned the decent thing to do would be to honor the sign if it was still up. He argued back he didn't have to, I was irritated with his attitude by now and called him rude as I left the store not buying anything. All this time he didn't move from his chair. He called after me as I left the store yelling that he didn't have to, the date was on the sign. Ocean City is a small town and telling a friend about this I was told his name is Scott. I've worked retail and I know you don't treat customers this way. My name is Rosanne Jacobs. My contact # is 360 593 6417. My email is . I have shopped at this store before and have never before had such a negative experience. I think this Scott employee should have consequences. After I left I had the afterthought that I wish I would of taken a cell phone pic of the sign to show Scott's supervisor.

21
Jul

Posted by Johnny


on 7/21/15 at 4:23PM

Very rude asked a simple question and was interrupted every time. I barely got a word out let alone a sentence
Do no deal with these pricks at the royal oak Napa location in Calgary Alberta
Old white guy there is a prick
July 22 5:15

23
Apr

Posted by Lance


on 4/23/15 at 2:20PM

NAPA uses a 3rd party programmer (distil.it) for their website java script programming. As few others use antiquated java in this way, most applications of Firefox gag and reject going to the website (due to serious security issues with what the 3rd party has done). I have notified NAPA customer service more than once that they are losing MASSIVE online look-ups and sales as a result of this Italian-hosted 'distil' company's errors, but still no correction. So far, this month alone, I have tried NAPA first, then went to either O'Reilley's or AutoZone for over $9,000 in auto parts as a result of not being able to interact with NAPA first. I guess if you are effectively losing MILLIONS each year as a result of bad web programming, then you have ample profit not to worry about a few million extra. Customer service needs to install a fresh load of Firefox on a computer, and then try to access their own website. You'll hit the home page, but try to look up a few parts for a car, and you'll end up on DISTIL's error page instead. What a joke.

22
Apr

Posted by DCisneros@native


on 4/22/15 at 7:35AM

After purchasing from Napa so many years and now that we over stock on filters we cant return them. Thanks much Napa and I also bet the Crop office wont even look at this and fix the problem.

19
Apr

Posted by NAPADONTKNOW


on 4/19/15 at 9:47AM

Dear NAPA,
I have made purchases and also signed up for NAPA rewards online. I have had positive experiences in the past for NAPA and trust their products and services. I have also entered the NAPAKNOWHOW contests and became social media connection friends with NAPA promoting their products and services.
I recently went online and reserved products from NAPA online. I was able to pick up the items in a local store near me, in Farmers Branch, TX which had the items in stock. At the time I purchased the products from NAPA I did not have the core items to return but was advised I could return them at a NAPA location with the original receipt. I have made attempts to review NAPA websites and research policies and procedures concerning returns but would like additional information on the experience below.
Upon retrieving my core parts I went into NAPA Auto Parts, Independent, Marshall, TX to return the items. There was a very helpful worker that was assisting another customer and offered me a dolly to take the items into the store. I sent my wife in with the original receipt ahead of me. Upon getting into the store, I noticed my wife walking out. She stated that the counter associate stated that we did not buy the products there and they would be unable to help us. I spoke to the counter associate and advised I was told I could take the product back to a NAPA store. Obviously I was mistaken. I said thank you and I would advise corporate. As I walked out of the store, the counter associate was speaking with another person at the counter and stated they were INDEPENDENT (may have overlooked the sign in the window stating this?). The helper that gave me dolly was coming back into the store and asked why I was bringing the batteries back out of the store. I said I was told I could not be helped. The helper said, do you have the original receipt?' I said yes and showed him the original receipt. He seemed confused.
Maybe independent stores are free enterprise and can make their own decisions, but it still will reflect the overall customer service and personal image of the company.
Thanks in advance.

04
Mar

Posted by Anonymous


on 3/4/15 at 8:26AM

Visited the Napa store in CF Hawn freeway Balch Springs/Dallas TX. this morning. I brought in my Napa battery that was purchased a little more than a year ago. Not only were the employees cursing regularly behind the counter but I did not receive the service I would expect when presenting Napa parts. The guy couldn't test the battery and said that it would need to be charged. I asked if they can do that and the three employees in unison blurted "we don't have a charger". They didn't even give me advice on my next course of action. I ended up taking my battery and my future business to Auto Zone. With this service your future days as a brick and mortar company is numbered.

06
Jan

Posted by Anonymous


on 1/6/15 at 2:17PM

My LAST visit to Napa Auto Parts store, one of my worse experiences ever!!!

On Jan. 3, 2015, a cold windy winter Sat. afternoon, I was out running errands. When I opened the back cargo door of my SUV to load some supplies, it wouldn't latch again. I managed to tie it closed with a plastic shopping bag and headed for the Suzuki dealership just down the street but unfortunately they close at 2pm on Saturdays...it was now about 4:15. Napa Auto Parts (Freshwater Rd., St. John's, NL CA) was just a few doors away and still open so I made the assumption that an auto parts supply retailer would be able to assist me somehow? Well you know what they say about ASS-U-ME!!! I walked in and went to the counter where 5 males (I can't call them "men") were standing. One of them greeted me with a "can I help you?" to which I replied "I hope so" and pleasantly said with a smile "I'm in distress' and told them that my cargo door wouldn't stay closed. One of the geniuses behind the counter condescendingly replied "it could be frozen or your latch is broke, we don't have any parts here for that so we can't really do anything for you!" Not one of them offered any kind of help, solution, or suggestion at all; they all just stood there like a deer in the headlights! In their lame ass defence though, it was 4:20 and with the store closing at 4:30, I guess it was too close to quitting time for any of those 5 hero's behind the counter to even bother trying to help a customer!! I was flabbergasted by their total lack of customer service!!! I asked if they maybe at least had some rope so I could properly secure the door as I had it currently tied with a plastic shopping bag. The same guy said, "yeah, right there behind you on the shelf". One of them stepped out from behind the counter, took the rope off the shelf and proceeded to ring it through for me...wow...very helpful indeed!!! I thanked them very much, took the rope and headed for the door. I proceeded to tie the door closed, right in front of the store, in clear view of the 5 'broken reeds' behind the counter inside the store, but still not one of them offered any kind of help what so ever. And to add insult to injury, as I was Mcgyver-ing up my door I noticed one of them walking toward the store door. I thought he was coming to offer his assistance but instead he just locked the door and turn off the "open" sign in the window!!! Superhero!!!

Fortunately the latch was only frozen and was thawed and working as it should by the time I got home. So why couldn't, or wouldn't, one of those Napa blokes just be a little bit helpful or suggest I purchase some lock de-icer or something�..anything!!! They then would have at least practiced good customer service, been doing their job, and made another sale for the business. Instead they were totally useless and only offered an obvious prognosis with absolutely NO solution!!! Clearly the only qualifications you need to work for Napa Auto Parts is a heartbeat�absolutely no knowledge or personal skills required!!

Needless to say, neither I nor my family will ever darken Napa's door again!!! I truly do hope that someday if your mother, wife, daughter, sister or any special person in your life, asks 5 very capable humans for a little assistance, that they are treated with the simple common courtesy of at least one of those people making at least an effort to help.

I am a very independent 52 yr. old single female and mother of 3 grown children so I am certainly not a spoiled little princess who expects preferential treatment or to be catered to ...quite the contrary!! I have worked in several service industries such as income tax, finance, food service, hospitality, and IT Support. I know all about the necessity, practise, and self-fulfillment of quality customer service and taking pride in your work, and most importantly, just generally being a helpful person.

Shirley Squires
St. Philips, NL CA

25
Nov

Posted by Anonymous


on 11/25/14 at 6:12PM

Not happy that store in Lexington sc did not offer rain checks for oil and antifreeze that they advertised. Did not say supply was limited for Friday and Saturday sale. I made special trip to make purchase please respond



Bill Schohn

14
Oct

Posted by Anonymous


on 10/14/14 at 12:34PM

I bought a engine dip stick and it does not fit and the store on Atlanta Highway will not give me credit. I bought it at the store that recently closed up on mobile highway and they sent all of their merchandise over to the Atlanta highway store.

Viewing Napa Auto Parts customer service reviews 26 - 48 out of 48
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