Planet Fitness customer service

Planet Fitness is a chain of health clubs in the United States. Planet Fitness offers low-cost memberships and targets consumers who are looking for a less intimidating exercise experience. Planet Fitness offers customer support by referring inquires back to the local club level.

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Customer Service

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Phone: 603-750-0001

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User Reviews

14
Sep

Posted by Pakshir


on 9/14/19 at 10:28AM

The attitude of the manager of Laguna Niguel club is so bad she has such a bad attitude,I go to gym in the morning to make my self happy and energized not because of her make my whole day worst, she made me so upset.
She is RUDE 👎.

08
Aug

Posted by Anonymous


on 8/8/19 at 9:03AM

So, Belton Missouri Planet Fitness just did a face lift and updated their aerobic area but did not touch the free weight/machine area. The benches are worn and cracked, and are desperately in need of more plates for those of us that feel we get more from that form of working out than with the machines. Please reconsider the possibility of working on that area of our facility. I am sure that there are other facilities that have patrons who feel the same. Thank you

29
Jun

Posted by Robbie Lynn Hubbard


on 6/29/19 at 2:53AM

On 4-8 two accounts was open for me at planet fitness I got email that it had happened and they both be discontinued. On 6-18-2019 I had in sufficient funds for 21.99 plus 29 fee added from bank.i was deviated my first time ever delinquent. I went bank got 2-6 each month statement to take planet fitness. Tom was assistant manager said he was new hire not employed during anything that happened to me.on 4-8 .25 & .25 was taken. 5-15 21.99 6-3 39.00 6-17 i was delinquent 21.99 plus 6-17 29.99 fee total 50.99. Tom assistant manager ask me what I wanted I was crying it being first time in my life this ever happened to me. He told me about other money taken from my account but my glasses are broken I couldn't confirm with him. He said he tell business office to put 21.99 i was delinquent back into account they take 29.00 fee off. I ask him following day to put money totally back into my account both memberships was canceled out when email was sent to me he showed one if li canceled one trust I canceled both if not trust I save money considering I have my own my fiancé Makes 14.00 hour had I plannned for something I had been expecting to be taken from my account trust believe I would be very dark right now plus my boyfriend buff as my guest. I seen if you want money reimbursed all you have to do is ask if willing to give part should be all like I said 4-8 two accounts my debit card was starting I got email canceled both them out. Tom refused to give me last name second day was also very rude to me. All I want was business office planet fitness corporation number and a response different than local office will deal with billing issues. Tom clarifies he knew also not present during nothing that took place with my account l. He ask what I want I want Ll my money back it resolved or I putting it all over internet way I been done. My daughter has family membership to total fitness plus is employed by them in childcare 11.00 hour. My stepmom has been employed by Cummins close thirty years our opinions count.

08
May

Posted by Karen


on 5/8/18 at 4:21PM

Please stop with the stupid advertisement.
I can't see myself in PF. Literally because there's not enough mirrors.
Sickening. Please cut down showing it.

04
May

Posted by Anonymous


on 5/4/18 at 1:56PM

This must remain confidential! Suggest you try the secret shopper approach to investigate customer service your gym on Schillingers Rd, Mobile Al. Front desk staff very unfriendly, act as if they�re miserable being there, will speak at times, but usually only if spoken to. Had a friend to join on line recently, went in, told them she�s new member, no offer to show her around, no welcome to our club, or anything. Only friendly employee in the gym is Denny, who handles maintenance. Outstanding employee, always smiling, knows nearly everyone by name! This continued rudeness needs to be stopped,

View all 947 Planet Fitness customer service reviews »
Customer Service Ratings

Based on 178 votes.

2.1

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Hours of Operation

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Planet Fitness customer service news
Leesburg Planet Fitness gender flap unresolved

LEESBURG — The person at the center of a Planet Fitness locker room dispute who identifies as a transitioning transgendered woman says he was the one who was harassed — not the woman who was upset that he was in the ladies' room. Jordan Rice ...

Planet Fitness to take over former McHenry Best Buy building

Planet Fitness has announced plans for a McHenry location. The fitness center operates more than 1,500 locations nationwide, including one in Crystal Lake, its only McHenry County location. The McHenry center will occupy about 18,000 square feet in the ...

Largest Planet Fitness Franchisee Acquires 19 Planet Fitness Clubs in Arizona

United PF Partners, the largest Planet Fitness franchisee, has acquired a 19-club Planet Fitness franchisee in the Phoenix market, the company announced. With this purchase, which was for an undisclosed amount, United PF's club count has grown to 108 ...

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