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I've been going to the Albuquerque main store since 1993 and I'm appalled by the lack of basic automotive knowledge and common sense from their counter people. In the past all the guys there were from the automotive field,(ex-techs,and management)the manager back then built and raced stock cars - very knowledgeable, friendly, and helpful crew. Nowadays, they can't do anything without an application or sku code. I recently needed 6" of vacuum line - the clerk had to look at multiple books before I suggested to take my old line and go back where to all the spools of line were, and match it up. Epiphany!!(took 20 min though,-in the past that transaction would've taken less than 5 min) This week I ordered a O2 sensor for my WD21 Pathfinder, I was given 3 choices - I chose the Bosch part, I paid in full, and was told 3 to 5 days until it came in. I called 6 days later and the person said "I can see your invoice, but I don't see if it was ordered yet" (!!) I was pretty irritated, the person said,"let me figure out what happened and I'll call you back" I waited for about 45 min. and just called back and asked for management, they said they couldn't order Bosch parts and he couldn't understand how the clerk was even able to invoice this item (NAPA is a certified Bosch retailer, so that's BS) and then he said we have your o2 sensor (budget brand) I informed the "manager" that if I wanted a cheap part I would've ordered a cheap part. In the end no calls or any attempt to communicate with me - I've probably spent 5 figures at this store and this is what I get...- sad! I've gotten better customer service at a ghetto wal-mart!

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