Posted by Drueb
After reading these reviews I can tell my story is not a new one. Kmarts return policy is terrible. I will not stop at a Kmart store again!
Kmart customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Kmart.
10
Feb
29
Jan
Posted by Jeff
Subject: Re: Kmart.com Order Please share this with Sears and understand this is not about Kmart.
The order has been handled as a return in the store. You should move that manager up to your department and allow her to teach your department how to handle such things. It might actually stop you from wasting the companies money on another 72 hours of looking into this issue. I have my money back but still should be paid for the time I spent on the phone talking to people that don't speak good English and waiting on a return call from their supervisor that I never received. Better yet just quit
24
Jan
Posted by Anonymous
I I did early Christmas shopping in October. Now when I try to return the items I can't. This has happened to me twice with Kmart. This is unacceptable as I have grandchildren, great nephews and other family members to shop for. Kmart is the only store that will not let me return or even get store credit to purchase something else. I bought items in Costa mesa ca. Then I went to Washington state for the holidays. Now I'm back to return and they will not let me.
23
Jan
Posted by Anonymous
Our store in Show Low is closing, we do not like to shop Walmart, my husbands printer cartridge ran out of ink. We went to our Show Low Kmart to replace it. Of course all sales are final. We were informed of that, but as things in life go, my husband picked up the wrong cartridge. He picked up a 60XL and needed a 61XL. We returned to the store which is about a 20 mile round trip. The customer Service person could not make a decision, she had to call someone else that looked at us like we were trying to rip them off. They hesitated in deciding to do anything. We asked if we could just exchange it for the correct one. They hesitantly agreed. On searching they did not have the one we need. So now there is nothing they can do. We live on Social Security, my husband is 100% disabled Veteran. 34.99 regular price plus tax is a lot of money. Plus the gas to go back and forth. One of the Security guys at the door suggested we come back the next day and talk to the store Manager Susane, We did that this morning. What a joke that was. Yesterday I felt like I was being ripped off. Today I am sure I was ripped off. All I want was my money back on a cartridge I paid full price for. What if it was defective??? We would be out in the cold just like we are today. We have shopped Kmart stores for over 50 years and you show this amount of concern for your regular customers. No wonder you are closing stores. The only thing I needed was that printer cartridge, but I could have found 34.99 in other things I could have used if they would have done the exchange. So I have a printer cartridge I can not use, I am out 34.99 plus tax and I still need a printer cartridge. I gave my Kmart key card to your assistant manager to throw away. Our store is closing in our town but I will never set foot in another Kmart any where. I feel better already. We worked hard for our money and your policies tell us you do not care about your customers or the money they spend in your stores. Unhappy in Show Low.
21
Jan
Posted by Anonymous
After being transferred back to general call center 3 times and spending 1hour and 20+ minutes on the phone with woman who barely spoke English i was told my package could not be tracked and they investigate. Obviously you lost it and need to resend i should not be punished Tracking does not exist as per UPS it was to deliver on 01/15/2018. 6 days ago. This was a birthday gift. Just reship. You've already been paid. Hire some English speaking service reps 1 hour and 20 minutes on hold creates bitterness
20
Jan
Posted by Anonymous
I have shopped at the local K Mart in Cambridge, Ohio. I needed a new paper shredder. I went last night on January 20 about 6:00 P. M. purchased it and came home to use. The first few papers went thru with no difficulty. The motor worked but it would not shred the papers after that. Now I am running into the problem as the store here is closing much to the communities in the area hate!!! We wanted to see it kept open and was very sad to lose the grocery part of the store a bit back. Now the store is telling me that they can't take it back. I checked at the Marietta, Ohio store and they tell me they can't take it back as the receipt stated "No returns" well if had not planned to return it if it had worked!!!! Now I can understand why your business is in trouble if this is how you treat loyal customers!!! Now I won't shop at Walmart but it won't be KMart if there was one built new here. A Former Loyal Customer, Roberta wasted $23.00 plus of our money!!!
13
Jan
Posted by Ktbc
We tried to return Christmas gifts today to K Mart. We did not have a receipt. The woman said because we did not have a receipt they would not even give us credit or an exchange. She said they would have to look it up. Well, it was a gift, so we did not know how it was purchased. I just want to tell you how mad I am, that I an stuck with these earrings and necklace. It is a bad policy to treat your customers like they are theirs..Also, the woman was not even nice about it. She did not even look to the jewelry to see that you carried the items. This K Mart is the worst managed K Mart I have ever been in. When I read about K Mart being in trouble, it's things like this that make you look bad. I would think that you would stand behind the items that you sell.
12
Jan
Posted by Anonymous
I live in the Panhandle of Florida and I was shopping in Kmart of Fort Walton Beach and I notice you had ALABAMA football champion shirts and no University Central Florida UCF BOWL or Division champion shirts? Alot of the kids around here so attain UCF being a FLORIDA school. Just a thought for future marketing. Thank you!!
12
Jan
Posted by ArtieP
I ordered from Kmart.com from the telephone, since I did not have access to a computer at the moment. The item I ordered was $134.99 for a 420 Piece Mechanics tool set. The representative Tyler, then proceeded to order it from Sears.com where it is $229.99 Without telling me!!! Almost $100 difference!! I did not notice until i got back to my computer. I called back and asked to speak to a manager. The person said I could not speak to a manager, they can change the price after the order, when charging your CC, because they are must be updating the price. I had the option to cancel the order, or accept it. TO THIS DAY, 4 DAYS LATER IT IS THE SAME PRICE! I did not even order from Sears.com, I called the Kmart.com number! They wont even honor the Sears.com price guarantee, nor the Sears.com Price Match! I called back yet again, and the only option they gave me was to not accept the order!
05
Jan
Posted by Anonymous
Hi.. my name is Kahdijah Pearsall and I shop at the Kmart on the Roosevelt Blvd. in Philadelphia Pa.. and I shop there often when I can.. so on two occasions that I was there your customer service reps were not very very polite.. one occasion right before thanksgiving I was shopping for my tree items and the young lady who was ringing my items up proceeded to say that she don't understand why someone would spend 200 in a Kmart! And told me I should have went to Walmart.. now that to me is bad service.. another occasion the service rep would not look up my rewards and had a complete attitude nor did she look up and item that me and my daughters thought was 9.99 but actually came up 14.99. I asked her to check and she told me she couldn't find nobody at that time.. This Kmart is unorganized and the service is not good at all.. I love going there Bcuz it's close to my home.. I would appreciate if the service there can get a little better than what it is now. 😌
30
Dec
29
Dec
Posted by ?
I purchased a womens duster for my 97 year old mother for Xmas, these are difficult to find. So when I saw one at the end of October I grabbed it. It ended up not fitting her, and if course Kmart will not take it back for return. I am done shopping there, its not like it was a 200.00 item. It was 16.99. No wonder they are going under.
27
Dec
Posted by unhappy customer
Kmart and Shop Your Way stores have great holiday deals, and I've placed orders with them for years, without significant issue. Unfortunately, this year was very different. I placed several orders, and have had to reach out to customer service, multiple times. The following, being the worst of these experiences, and the final straw for me. I won't be ordering from them again, and will take my business elsewhere.
I placed an online order on 12/18 for 10 Trim Your Home Thermal Travel Mugs that were on sale, and supposedly available for pick up, at my local store. The amount of the purchase was placed in a pending status on my account. On 12/19, I received two e-mails from Kmart. The first email indicated that some of the ordered items were out of stock. The second email indicated that the ordered items were available for pick up, however, the listed mug styles and quantities did not match the original order, and did not reflect the out of stock items. I logged into my account to try and figure it out, but the order status was 'ready for pickup' and I did not see any changes for out of stock items. So, I initiated a chat session with customer service to obtain clarification for item availability and cost. The representative confirmed items were out of stock, but could not explain the quantity/style/ cost discrepancies. I was told I could pick up available items, at the store, and that my account would be credited for out of stock items. However, I still did not have clarification on what was available, and how much my account would be charged. After several exchanges, the representative still could not confirm, so I asked them to cancel the order, remove the pending charge, and requested a transcript of the conversation via e-mail (which I never received).
On 12/20, I received an order cancellation e-mail, but it was for the wrong order. They cancelled an earlier order that had already been paid for, and picked up, and credited my account an amount, was less than what I paid for that order.
And my account was also charged for the 12/18 order. What the heck? Decided on 12/21, that would be best to contact customer service by phone, to straighten out the issue. Spoke with Ken, explained everything, and gave him the order numbers. He researched the issue, said that he would get everything corrected, and that I would receive an e-mail update within 24-72hrs that would include my refund information. Thought we were on the right track, until I received another e-mail from Kmart, on 12/26, that my order was ready for pick up. The update e-mail, regarding my refund, was never received. My family left today, so I reached out to Kmart customer service again, via phone. This time I spoke with Ann, explained the issue, and voiced my displeasure about whole situation. She was nice, but basically said the same thing that Ken had told me, and said that I would receive an e-mail by the end of the day regarding my cancellation and refund. She also said that the amount wouldn't be credited to my account for at least another 3-5 business days after I received the e-mail. I didn't like this answer, and asked to speak with her manager. She was reluctant to let me speak with a manager, but finally agreed, and put me on hold. When she came back, she said the manager was busy, and that the actions she was taking would be the best solution. When I balked at this, she said I could leave my number and the manager would call me back at some point, but she could not give me a timeframe. What the heck? I said forget it, and hung up. Not only did Kmart charge me for merchandise I have not received, but they can't seem to figure out how to refund my money. It's inexcusable and horrid customer service. Buyers Beware
26
Dec
26
Dec
Posted by GiselleM
I placed an online order for same day pick up on 12/19/17 and it was four days later and it was still being processed and the Kmart did not answer their phones. I then called customer service and cancelled the order and was told I would be reimbursed within 72 hours. I was reimbursed on 12/23/17 and now TODAY they charged me the for the entire order AGAIN! I called the store and of course no answer for over 2 hours. I contacted customer service again and they stated they would look into it and I should have my money within 72 hours. Kmart had NO RIGHT to charge me again without my permission on an order that I ALREADY CANCELED. I will never shop at Kmart again, horrible service on the telephone and their store in Somerville, MA does not answer the telephone. I had to go to another store and buy my xmas presents since the order was never processed and now I have to wait yet again for MY money. Highly disapointed.
24
Dec
Posted by Anonymous
I now understand why your Sears and Kmart stores are closing, your customer service is horrid, I received an NFL shirt as a gift, but unfortunately the sizes run very small, and it did not fit., I took it to Kmart where I was informed they no longer exchange without a receipt, (not even for size, even though the tags were still attached.) The person I received the gift from was unable to find the receipt.So I am stuck with a $34.99 shirt I can not use.I tried to contact kmart only to wait on hold for a very long time only to be told once again that there was nothing I could do without a receipt. I don't know of any other store that will not make a simple exchange. So I will no longer shop Sears or Kmart, this is a ridiculous policy! If there is anything that I can do I would greatly appreciate it.
22
Dec
Posted by Incredulous
After years of doing business with your company I will be taking my business elsewhere. The pharmacist, William, at your Morehead City location, has repeatedly ignored me, my Dr.'s refill transmittals resulting in a lapse of my medications at times,and claimed that he has submitted requests to my rheumatologist, when in fact he didn't. This can be confirmed by my rheumatologist. In November when I went to pick up my medication he looked "everywhere" then said he was out of stock and it would be 4 more days. I asked for the prescription back to take elsewhere and he stated, " I have to go to the bathroom so you will have to wait". Puzzled he couldnt just give it to me prior to his restroom trip and incredulous at his lack of professionalism, I browsed the area aisles within view of the pharmacy. After 10-15 minutes he returned and as I approached the counter he reaches for a bag with my prescription inside. He stated he was mistaken. There was no possibility of him filling it after his restroom trip as I was present. The prescription was not in the bin, it was by the register before he took his break.
I noticed the date and he had filled it that very day. I am in very poor health and several times prior I have gone to pick up my medications and waited in line for several minutes while he chatted with customers about things OTHER than their medications. I once had to sit at the blood pressure chair so long I finally just left. My reason for this complaint doesn't come lightly. I thought long and hard about this not wanting to damage a career. Never once has he been congenial though I have witnessed his congeniality on several occasions with other customers.Today I wanted to pick up a prescription as it is Christmas and I am leaving town for Alabama tomorrow at 6am and the other pharmacist initials JLH said I couldn't pick it up until Christmas Eve. It was filled on the 25th of last month. That makes it EXACTLY 30 days since the prior refill. Call me crazy but it seems in light of the Christmas holidays I could pick it up 2 days earlier than my running out.
21
Dec
Posted by Anonymous
I was very disappointed in Kmart services in York town in Virgina. You had a sale on shirts buy one get one free from 3.99 to 40 something. So I pick up shirt for 16.98 and I got my second one take to register to pay for and I asked the cashier to check for me make sure I have correct shirts that on sale. She said no mame you don't. She act like she had attitude, why take out on me, I don't know ��''� Need train cashiers in customer service. Any way I asked her to check for me she said I don't have the buy one get one free I ask why I don't the sign said buy one get one free I said where the problem I was totally socked when she said that I have a shirt for 16.98 instead of 16.99 I said what you mean tell me 1 cent difference is why I can't get the shirt. She said yes they have to be 16.99 in order to get the buy one get one free. Kmart should be ashamed putting out a sale like that. I told her put it back I was not going to go back and reshoppe for a penny. That bad business for a penny. And then she told me I got read fine print on sign. Who got time read fine print when you shopping. Don't try to fool our intelligence like that. If you gone do sale do it don't play games. Make me think twice about shopping there.
21
Dec
Posted by Clintpayte
Why do you have idiots working for you my name is Clint payte your store on 58th in Arvada Colorado charge me twice I showed them on my phone my bank statement they won't refund my monies owed really not a happy camper phone and contact info Clint payte phone I'm about to go to the media one hundred dollars is a lot of money this is my last attempt.then I Wil go to media chn9 chn4 tom martino and better business bureau......
20
Dec
Posted by Linda Plourde
I am very upset with the treatment received. I received an email Dec.16 my 8.00 rewards were going to expire soon. I then ordered items on line to pick up At store on Dec. 17 I got emai that item was ready for pickup Dec. 20. I could not use my 8.00 because they expired the day before while waiting for item it's not my fault and feel I should have been allowed to use my reward. I am a senior that has difficulty shopping in stores and very little Moneyy. This gift was for my grandson for Xmas and I couldn't get it because I didn't have the money without the rewards. Very disappointed. I feel because it took the store longer to receive I should have been given the courtesy of using then.
18
Dec
Posted by Holly
ordered a snow bib from Kmart.com I thought this would be delivered since I paid for it and received a confirmation email. I then get another email stating that my order was cancelled because it is out of stock. When I called they said that sometimes your items will be cancelled if it gets back to the warehouse and they're out of that item. I asked if that was disclosed somewhere when I ordered this and was told it is not. So had I known that what I order is a luck of the draw on wether or not I receive my item I would of ordered from somewhere else!!! I now have to wait to be refunded 4-7 BUSINESS DAYS and have to then order this item, pay more because now the sale on this item at Target is not available and wait another week to get this item. I have never had this issue with a store and doing online ordering. Then when I ask for someone other then customer service to call me back I get told that I will get a email. So thank you for costing me more money, more of a headache, a chance to have to cancel my ski trip because now I'm put out at least two weeks and a "I'm sorry" for all of this. Absolutely horrible. I will be letting any and everyone know that this is the service I received. I've been a loyal customer to both Kmart and Sears and now I don't think I will ever do business with you again. I'm sure I'll just get a I'm sorry email from you as well. So thanks for nothing.
16
Dec
Posted by Anonymous
I'm very disappointed with the way I was treated at the Kmart in Avenel NJ. I purchased a few items and asked the cashier to check the price on three items! She did and I told her I did not want any of the three items! She said she voided them out and continued to check me out! I got in my car and reviewed my bill and saw she charged me for one item that I told her to price check and I didn't want and I didn't have! I went back and told cashier, she apologized and told me to go to customer service and she explained to the front end manager what happened! Well there were 8 people in line at customer service and the front end manager told me I had to get at the end of the line and wait! I was furious, I already waiting 1/2 hour to check out! She was so unprofessional and rude! She expected me to wait again in a line for something that clearly was not my mistake! I was charged for an item that I did not have due to an error on the cashiers part and was treated like I was the one that made the error! She kept repeating to go in back of line! ! She was just standing there doing nothing! So I asked the cashier to give me the item she charged me for, being that I paid for it and walked out of store! As I was in the parking lot a few customers that witnessed what I was confronted with could not believe how I was treated and told me to call corporate!
10
Dec
04
Dec
Posted by Anonymous
My grandson received a gift from my friend that she purchased in Hawaii,it was too small so went to Hayward Ca to see if I can get store credit and was told some stupid answer that without my phone number of purchaser to look up,cannot return,why on earth would you have to give your phone number when you bought something in Hawaii,they act like your trying to steal a whole $17.00 dollars that the item cost,yes the tag was still on and it said made in Hawaii,such a waste of my time and dumb rules.
04
Dec
Posted by Stonie8852
So last month I bought some many balloons self and plates from you guys for count with the barcode 7 6578483464 6 apartment number 09 ca it's one of those that you smack the pack shake it and then it inflates well it just inflated sit here on my lap 2 seconds and blew up on me and I'm a grown woman and it actually hurt products from Kmart suck I've also ordered from online and it was a buy one get one on shoes and only received one pair where's my other shoes I never received those and it's been a year and still ain't receive them
