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I now understand why your Sears and Kmart stores are closing, your customer service is horrid, I received an NFL shirt as a gift, but unfortunately the sizes run very small, and it did not fit., I took it to Kmart where I was informed they no longer exchange without a receipt, (not even for size, even though the tags were still attached.) The person I received the gift from was unable to find the receipt.So I am stuck with a $34.99 shirt I can not use.I tried to contact kmart only to wait on hold for a very long time only to be told once again that there was nothing I could do without a receipt. I don't know of any other store that will not make a simple exchange. So I will no longer shop Sears or Kmart, this is a ridiculous policy! If there is anything that I can do I would greatly appreciate it.


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