Kmart customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Kmart.

Dec

Posted by Cecilia

on 12/3/17 at 9:30PM

West Covina, California
I was completely frustrated and annoyed with the customer service register lady (vanessa) on Dec. 2, 2017 @ 7 pm. I stood in the same spot in line #6 for over 25 minutes, approached the customer service desk and asked the lady if she could ring me up, she stated that she was taking the next person in line, I explained that I was the next person in line and pointed to the line I was in, she stated she was taking the next person in line of her choice. I explained that due to the length of time I had been standing in the same place I technically was the next in line in the entire store. She continued to repeat herself saying, "I'm taking the next in this line." Due to frustration my tone became assertive, she then told me not to yell at her, I explained that I was not yelling and asked to speak to the manager. As I was telling the soft spoken male manager the situation she attempted to talk over me stating, "I'm taking the next person in line." I explained to the manager and lady again that I was the next in line. He was able to open another register and took me immediately. Honestly had it not been for the fact that I promised my toddler a toy for her patience in line I would have left my full cart the minute she refused to ring my items up. I really hope this person is addressed and trained on her customer service skills properly before you guys put her back in any positions dealing with customers.

Dec

Posted by Melissa

on 12/3/17 at 7:59PM

A few days before thanksgiving I sent my husband to Kmart to purchase a new artificial Christmas tree. He made the purchase and brought the tree home. Yesterday my child and I attempted to put the tree up to our surprise it came without a tree stand. So today my husband and I took the tree back to Kmart and attempted to exchange it for another one because my husband did not save the receipt and is not a "rewards member" our exchange was denied. I have been a loyal Kmart customer for over 20 years. We weren't asking for anything other than what was owed to us, you sold us a defective item. We didn't want cash or store credit. We wanted another tree to put up for Christmas for our kids. Our money was happily taken without issue, I don't understand why we could do an even exchange or exchange for another tree. Since when are customers treated as though they are not paying customers?? How can this issue be rectified? All we want is another tree for Christmas. I don't feel as though I should have to eat the cost of $100 tree: I've spoke to manufacturers of the tree company and a stand would not arrive in time for Christmas. We've always traveled to two Walmart's and you're Kmart in search of a replacement tree stand, since the tree has a lighting system it's not compatible with replacement stands. This whole ordeal has wasted hours of my time and will potentially leave me out of $100.

Nov

Posted by Anonymous

on 11/21/17 at 9:25AM

Hello, I shop at Kmart in Macon, Ga quite reguarly regardless of the rude and unpleasant shopping experience because it doesn't bother me. However, Saturday evening I witnessed something quite rude and disrespectful from one of your managers. She was called up front to handle a situation from a teenage girl and her mother. I had just walked in and witnessed everything. Apparently, there was a misticketed product marked in correctly and the teenage girl was upset and asked for a refund. YOUR MANAGER NAMED SUSAN told that poor girl to learn to read and review things before you pay because there are signs throughout the store saying no refund and final. That was unnecessary to say that. The mother of the child grew angry when this was said and words werw exchanged between both. The girl and her mother eventually left livid. I overheard the manager call that child and her mother some vile words even though they had left the building. She also said something of the nature that she couldn't wait to shut this d*** building down cause she was tired of this s*** and d*** fools like them. I grew horrified and left because I was with my child. That was not the way to handle that situation and praise GOD that he is allowing that atmosphere and building to shut. Negative demons like that are not worth my money. I believe EVERYTHING happens for a reason and this atmosphere will not be good for anything. I hope Susan never works in the public eye again!!! She is not fit to speak to anyone or manage anything. Signed, an observant customer never shopping at any Kmarts ever again.

Nov

Posted by Marianne Scarlata

on 11/17/17 at 11:01AM

Hello, my name is Marianne Scarlata I purchased a Trim a Home Christmas tree last year at the end of the holiday season. I was so excited that I was going to have a new Christmas tree I couldn't wait to get it up. Yesterday my son and I excitedly decided to put up our new tree. Well after numerous attempts trying to plug in the tree to light it did not light we tryed every outlet and finally realizing it was not the outlet it was the tree. So very disappointed! I told my son no worries I will bring it back and get another one. Now the real trouble begins call the store where it was purchased and asked if they have that tree and if I can just exchange for one that works well not only was the lady rude and said sorry no returning the tree 30 days only. I told her please I only expect a working tree. She said absolutely NOT! So I thought caught her on a bad day let me call back and ask for a manager well that was worse! The man said No way will I exchange I told him it was still sealed brand new I never thought to check it. It doesn't light. He short with me and said nothing I can do. I continue pleading just exchange what I paid for it and I just want a tree that lights and said sorry and hung up on me. I'm a regular customer at K-mart and sick that I can be treated so unfairly. Your managers need some brushing up on manners and customer service which is the 1 reason you lose great customers. So not only treated rudely myself and my sons Christmas spirit ruined.

Nov

Posted by Anonymous

on 11/17/17 at 6:07AM

Why are you closing the Kmart in Stevens Point Wisconsin were going to miss shopping there

Nov

Posted by Kim

on 11/12/17 at 7:33AM

I live in Brick, NJ. I have been a customer at Kmart for over 17yrs. This year I used the layaway for xmas gifts early and took advantage of memeber rate of what should have been $1. I had the MOST UNPLEASANT, UNREAL experience at this store. I made payments as scheduled at the customer service desk as the layaway dept was NEVER open to do so. I had all my receipts stapled together and always handed the batch to the representitive when paying. On the day I wanted to pick up my layaway, I was told it was returned to shelf due to non payment. I clearly had all the receipts that stated I paid my amounts due without issue. Unfortunately we discovered that your customer service rep, the person that should know what they are doing typed in the wrong account number so my payment went to another persons account. We had a floor manager come to rectify the situation, but was unable to do so. The store manager then came took the receipts and walked away. A few minutes later the floor manager returned with some stupid story about how they would refund this much, then this much, but I did not get the layaway fee hich was $5, not $1 and I was charged $10 for cancelation. I AM LIVID!!! I LOST ALL MY XMAS TOYS FOR MY GRANDKIDS and now am too sick to finish my shopping to replace the items lost. THIS WAS NOT MY FAULT!! I paid, i needed those toys as I knew I'd be laid up. What am I suppose to do?? To top it all, and let me be clear, I never got ll my money back, the store manager did not even ACKNOWLEDGE ME, APOLOGIZE OR ANYTHING!! He didn't offer to have someone help me or give me a store credit to replace the items YOUR store lost. I will NEVER ENTER THAT STORE AGAIN!! How rude and truly unbelievable that a customer in good standing would be treated this way. Shame on KMart!!!

Nov

Posted by Anonymous

on 11/8/17 at 11:41AM

Kmart customer service handled a complaint situation with so much professional care. Thank you Kmart, I will continue to shop at your santa fe store.

Nov

Posted by Anonymous

on 11/8/17 at 10:53AM

The manager at the santa fe store #3301 is so rude. He needs customer service training. Please demote him and put one of your assist. Managers in charge, they are more professional.

Nov

Posted by Anonymous

on 11/7/17 at 11:37AM

My layaway is due today who do I speak with about holding it until Friday for payment. I WAS IN A TERRIBLE CRASH ON MONDAY AND WILL BE DOWN FOR A COUPLE OF DAYS. PLEASE contact me ASAP

Oct

Posted by Anonymous

on 10/31/17 at 3:28PM

I was shopping at a local KMart today in Jasper Indiana. I had points to cash coupons that totalled $20.00 that would be good on my purchase. The customer service person at the store told me that those coupons were not redeemable and she didn't know why they printed out. Please explain this to me, this sounds like fraud.

Oct

Posted by Anonymous

on 10/24/17 at 8:13PM

10/24/2017

i writing to make a complaint,your store have a great costumer service, but today i come across disappointed with one o your contrated employes. us security associates. in the morning hours.

Visit your stores in Aramingo ave. to pickup a online order. when i abont to leave, the guard at the exit ask me for the receip snow him the receip taped to my package. without asking anything he say dont move and placed himself infront of me, restricting me. asked if their was a problem, no answer was given. i tried to push my way thru, to no avial. he would no answer, no let me pass (all this in precense of costumer) two other guard arrive asked for the receip, asked if it was purshase online i responded yes, sge asked you pickup in costumer service ai say yes. she say is ok. but this guard is still bloking my exist.

i am outrage. this is a unaceptable behavior, i was mistreated. treated as a theif at no evenan apologie. i asked the guard his name to make a report an he said no, and stated he did not care if a make a report. tried to speak with who i thouhgt was his superviser also to no avail.

after knowing this incident, hope you take some action to educated your contrated employee's on behavior twards

custumers even is they have a doubt, wich will be prevent the loss of business or lowsuitsin the future.

respectfully submitedd

disappointment custumer

Oct

Posted by Anonymous

on 10/24/17 at 9:30AM

I remember when I was a child,in Janesville,WI We would shop at Kreskes,on the corner of Milwaukee St.and River St.(circa 50s/early 60s!
Then They became Kmart,moving
out to Highway 14... always good memories!Good Store!!

Oct

Posted by Anonymous

on 10/16/17 at 3:46PM

I habe ahopped at your store in Versailles ky for 35 yrs. Even when the super kroger came in. We purchased a modem 5 weeks ago and found out our cable service couldn't use it. We tried to return it still in the box, never used and was told we could not as it had been more than 30days. We never looked at our receipt. Just made sure we had in case needed to return. I asked about any Christmas gifts bought 30 days before Christmas and was told if bought after November 20 they would probably extend return to after christmas. Anything before would not be ac epted for returns. I will return all that i have purchased and will not purchase anything else. We would have taken a credit as was going to purchase a jacket. I will buy it from the dollar store before I set a foot in your doors.

Oct

Posted by dsc814

on 10/8/17 at 1:20PM

I'm trying to locate Morton Salt rust remover for my water softener.

Talking to someone in the Philippines to try to locate this product is STUPID!

I wanted to have this product searched for in the Las Vegas Area. If I did business in the Philippines it would be a different story! I could use your help. Please DON'T e-mail me! Please call my cell Thanks Duane Cox

Sep

Posted by luseinnc

on 9/5/17 at 10:11AM

Worst experience in a store EVER! Received surprise points but was unable to use them. Customer Service said they were valid but could not get them to ring up, tried 3 times. Left the store without a purchase. Called Rewards and Kmart Customer Service but I keep getting an Indian person who says "so sorry" but does nothing to help. I will NOT be shopping at Kmart in the future as I refuse to waste my time!@!!!

Aug

Posted by Rocco

on 8/24/17 at 10:08PM

Kmart Salem NH .does not keep track or honor your points earned on purchases.several times I have made purchases.then check points and they are not recorded.

Aug

Posted by Anonymous

on 8/18/17 at 6:54PM

Need to talk to someone about false advertisement. I spend alot of money in kmart and very unhappy right now...tried to call customer sevice number and couldnt get anyone to answer

Aug

Posted by Anonymous

on 8/18/17 at 5:27PM

I was shipping in your Apple Valley store Aug.18 2017. As I was walking on the store the manager a white man was approached by a male employee who followed a few steps behind. As the young employee approached the manager said to him what the duck do you want. The young man said he was offering his help to his manager. The manager saw me and knew I heard what he said. He did not offer an apology to me he kept walking. This incident took place about 3 pm. I'm 8/18/17

Aug

Posted by just me

on 8/15/17 at 12:33PM

Shawnee Oklahoma has the rudest employees in their kmart. one employee didnt want to help figure out the refund amount of shoes i was over charged for so she told the employee tp refund my money i would not be buying the shoes because i tried to tell her what the price should of been. she continued to say things and laugh because she thought it was funny she had the power to say i couldnt buy shoes.

Aug

Posted by Upset coustemer

on 8/15/17 at 10:48AM

I had terrible service at kamart my mom had bought outfits for my daughter and they don't fit so I brought them back for a refund and they told me they can't refund me my money it been 4or 5 days and I still have the tags for them.im really disappointed about this

Aug

Posted by Anonymous

on 8/6/17 at 10:19AM

Just to let you know i will not shop your stores any more to much trouble for what little savings

Jul

Posted by Anonymous

on 7/26/17 at 6:13PM

awful service exspecially customer service manager or whatever she is a big white lady their rude as all hell, couldn't even take the time to return my items also very disrespectful i had a recepit and stated that she couldn't find in system so i cannot repair she is Awful and i don't think they will ever get my service or business again... horrible alot of people hate their job there cuz they suck love the items but ppl that r in there needs to go .... especially the big girl white lady she is a rude lady.... that all kmart thanks for ur TIME....

this is for Somerville ma that one please.... made it a point to reach out to u guys

Jul

Posted by Lorretta

on 7/26/17 at 12:06PM

I paid a nice bit of money on some earrings. The post broke off, after 30 days and needless to say I didn't have the reciept. But I still had the original box that the earrings were in. I was very, very disappointed that I couldn't get an evan exchange. All I wanted was a pair of the identical earrings. Not only did she not help me she was rude and obnoxious. Her name was Lorretta and it was the Rawsonville store in Vanburon,towmship, Michigan. Please make this right. I am still paying for earrings I can't wear....

Jul

Posted by Doormatt

on 7/14/17 at 2:30PM

Ok I paid for and ordered items online thru PayPal, for these items I did get a confirmation of order

was received via email, well 1 hour...2 hours.....have passed and still no pick up validation via

email. How long does it take for an associate to secure these items and have them ready for pickup

at least 30 minutes or less? I could have saved more time if I went to the store in person or had

them shipped to my home. Someone needs to take another look at this process or this store location,

as for it is not convenient to me or anyone else, and after all that time the items I order and paid

for were not even in stock at the store which it said it was online. So now after my pick up person

went to the store 2 or more hours after ordering multiple products, she came back with out any of

the paid for products..... she was told that the items were not in stock and will have to be order

from another store....I should have went to that store and made my purchase. If the store promotes

it had it in stock or at least their inventory correct ("inventory count not correct points to a few

things, Retail Theif or out the back door") or if any one does inventory and if it says available

for in-store pick up that in my mind falls under false Advertisement. I will make a trip to that

location that I didn't intend to make after my operation, to visit the store in person and cancel

the entire order. ( Not the first issue with this store) BAD store or poorly trained associates? or

poor Management? or both? CANCEL MY ORDER>>>>>>>>>> will pass this along to Social Media so that no

one else has to deal with this unobserver insight on this store......my suggestion...........shut it

down and do the people of this Community a FAVOR.....

Kmart

call the store and tell to just close, email Corporate and tell them ENOUGH IS ENOUGH.........this

is not the first incident with this store but will be my LAST.

DO WHAT IS RIGHT!~

Happy Shopping Somewhere Else!

Jul

Posted by Anonymous

on 7/13/17 at 4:59PM

Very displeased with The Greenwich NY KMart. Very misleading sale signs. Please contact me

Viewing Kmart customer service reviews 51 - 75 out of 1,610

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Kmart customer service reviews

Dec

Posted by Cecilia

Dec

Posted by Melissa

Nov

Posted by Anonymous

Nov

Posted by Marianne Scarlata

Nov

Posted by Anonymous

Nov

Posted by Kim

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by dsc814

Sep

Posted by luseinnc

Aug

Posted by Rocco

Aug

Posted by Anonymous

Aug

Posted by Anonymous

Aug

Posted by just me

Aug

Posted by Upset coustemer

Aug

Posted by Anonymous

Jul

Posted by Anonymous

Jul

Posted by Lorretta

Jul

Posted by Doormatt

Jul

Posted by Anonymous

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