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A few days before thanksgiving I sent my husband to Kmart to purchase a new artificial Christmas tree. He made the purchase and brought the tree home. Yesterday my child and I attempted to put the tree up to our surprise it came without a tree stand. So today my husband and I took the tree back to Kmart and attempted to exchange it for another one because my husband did not save the receipt and is not a "rewards member" our exchange was denied. I have been a loyal Kmart customer for over 20 years. We weren't asking for anything other than what was owed to us, you sold us a defective item. We didn't want cash or store credit. We wanted another tree to put up for Christmas for our kids. Our money was happily taken without issue, I don't understand why we could do an even exchange or exchange for another tree. Since when are customers treated as though they are not paying customers?? How can this issue be rectified? All we want is another tree for Christmas. I don't feel as though I should have to eat the cost of $100 tree: I've spoke to manufacturers of the tree company and a stand would not arrive in time for Christmas. We've always traveled to two Walmart's and you're Kmart in search of a replacement tree stand, since the tree has a lighting system it's not compatible with replacement stands. This whole ordeal has wasted hours of my time and will potentially leave me out of $100.


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