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Hello, my name is Marianne Scarlata I purchased a Trim a Home Christmas tree last year at the end of the holiday season. I was so excited that I was going to have a new Christmas tree I couldn't wait to get it up. Yesterday my son and I excitedly decided to put up our new tree. Well after numerous attempts trying to plug in the tree to light it did not light we tryed every outlet and finally realizing it was not the outlet it was the tree. So very disappointed! I told my son no worries I will bring it back and get another one. Now the real trouble begins call the store where it was purchased and asked if they have that tree and if I can just exchange for one that works well not only was the lady rude and said sorry no returning the tree 30 days only. I told her please I only expect a working tree. She said absolutely NOT! So I thought caught her on a bad day let me call back and ask for a manager well that was worse! The man said No way will I exchange I told him it was still sealed brand new I never thought to check it. It doesn't light. He short with me and said nothing I can do. I continue pleading just exchange what I paid for it and I just want a tree that lights and said sorry and hung up on me. I'm a regular customer at K-mart and sick that I can be treated so unfairly. Your managers need some brushing up on manners and customer service which is the 1 reason you lose great customers. So not only treated rudely myself and my sons Christmas spirit ruined.


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