Kmart customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Kmart.

Posted by Anonymous


The worst place to deal with they are liers

Posted by Anonymous


trying to print a return label is impossible. No so HAPPY.

Posted by KATHY


I Called 1 Cs No Tonight And Got Puerto Rico (i Had Called This No 2 Days Ago With No Problem).

The 2d No I Called The Rep Knew Nothing So I Asked For A Supervisor He Put Me On Hold Forever - I Doubted Whether He Was Coming Back - Well The Supervisor Called Back And When I Asked Why A Shipping Charge Keeps Showing Up On My Online Order He Said I Should Order From Him. After Repeating And Explaining My 3 Items I Gave Up. He Explained I Can Only Get Free Shipping On $99 Or More. I Said That Is Not What It Says On Line. I Gave Up On Himas Well.


All Items Are Sold By Kmart.

I Had A Chat 2 Days Ago And Was Told I Had To Open An Acct With Sears To Track My Kmart Order! I Didnt Have A Mobile Phone So Couldnt Do That - This Was After I Said I Did Not Want A Sears Acct. I Told Him I Have Never Had A Problem Like This Ordering On Line. Shipping Is Only $6.99 But Im Just Angry That No One Knows Anything - So Quit Sending Me Msgs Telling Me To Check Out!

Posted by Anonymous


The oxon hill store called cops instead if helping customer in shoe department who was asking for help and never got it started helping herslef but didnt steal anythingwas just looking for shoe they called 4 cops who did apologize but store didnt

Posted by Anonymous


worst experience ever. tried to return a defective pool float. told it was opened and could only exchange. was a poorly made and did not want another one. manager was very rude. only store that will not allow returns on opened products. It was only a box with top opened. told mgr to just keep it and left. he could have cared less about an unhappy customer.

Posted by JennyPenny


I stopped at my local kmart in Hamilton, Mt last thurs and on Fri noticed they had charged me twice for the same order. I called as soon as I found out on Friday and was told I had to wait till Monday to talk to someone who could help. Called today and after all that I'm being told once the get a hold of headquarters it will take 12 to 14 business days to refund me! How is that a way to run your buisness?

Posted by Anonymous


Very frustrated. Try to use my free cash points just get routed to empty cart and login

Try to login password wrong. Tried reset password. Does not reset. About to give up!!!!

Posted by Riedy


I live in Indianapolis on the west side I have tried today to reach the customer service desk I have been on the phone a multitude of times and no one answers the phone I cannot get through very poor service

Posted by Stelvis


I live in bennington vt and our Kmart is closing... When we buy items that r marked at a sale price they ring up at regular price and since the store is closing they say oh all sales r final.so with that being said why our we as customers getting ripped off??

Posted by Anonymous


Your store in Auburn CA. on Bell Rd has no riding carts. I am a 100% disabled Vietnam vet and need

this item. They have had none for over a month now and I have to go to Wal Mart. The mgt at the store is unconcerned over this matter and I am a long time K-Mart customer but am getting disgusted. You need new manager at this store. Paul McDaniel.

Posted by annie


I went to Guam KMart at 10pm. I was in the handicap cart. I couldn't get through the aisle because the lines were long. Only about 4 stations were opened. I went to the electronics to pay for the goods I had; no one was there. I went to jewelry dept. the clerk was helping someone. After 5+ minutes, the clerk told me the register is closed, no sign on the counter. I decided to speak to the manager. I told her she should open all the registers and she told me she couldn't because check out is on schedule. I told her I was going to call the fire dept because it is a hazard in the store. An influx of Japanese tourists were all around, which means they will take longer because of the language barrier. She told me to go ahead and call the fire dept. I don't think that's a solution. If I were the manager, I would call in checkers that are off duty to rectify the problem. I left the cart and left. There was another instance when I was there and blue light was announced, so I stocked up on the items. When I went to the register, it rang regular prce; so I told the clerk that it was blue light. She told me to go find the blue light guy at the far end of the building, he was nowhere to be found. I dragged my heavy cart back to the register and told the clerk to eliminate the items She said I had to go to the end of the line. I told her that she sent me when she should close her register and search herself. I had placed a large laundry basket on the counter with a lot of items inside. She slammed the basket into my cart and told me to go to another cashier because she will not help me. I threw the basket back on the counter and told her she can put it back.

Posted by freebo


i love k-mart! the best store ever. only will shop at k-mart. they have everything and more!

Posted by Richard


this company must be run by larry moe and curly i have been over 5 hr trying to get a bike replaced purched thru lease program no body no there ass from a hole in the ground I will never purchue a cent from any of kmarts store

Posted by Anonymous


Kmart has the worse customer service i well never shop there and who ever read this tell the never shop at kmart manager are not nice

Posted by Marie and Scott


The Kmart in Hobbs, N.M. is a joke. We bought a weedeater at this Kmart in November 2017 and had to exchange it for a different type of weedeater, because they were out of what we had. Today we went to return that weedeater because it quit working and they refused to help or offer suggestions because they already exchanged it in November of last year. We have only used that weedeater a few times, we even spoke to the manager and he was very rude. Kmart has lost 2 customers, we do not accept rudeness.

Posted by Angie


Why is it that K Mart improperly labels their clothing then says oh it's properly labeled? I was at a discount rack and was going to purchase a pair of stretch denim, it was sitting on a discount rack priced at $2.99.come to find out they were 17.99.only one side of the rack was discount. Their was no price on the rack indicating it was a different price...i was told no you got to look on the clothing for the price. I believe it was not properly labeled and was misleading to me... I mean if it was sitting on a discount rack and price was labeled at 2.99 then it should have been honored..thats very bad business..I don't like it , I believed I was scammed..or another great k mart ploy to get more $$ out of people.

Posted by Angie


Why does K Mart in lemoore .ca honor the money orders they sell. If I had known they don't cash them then I would not have bought them.From now on I'll get my money orders at Wal-Mart at least I know they honor them and cash them.

Posted by Anonymous


Worse customer service ever
7000 veterans blvd
Metairie la

Posted by Kmart shopper


Many time i have told the employees of the Bronx Baychester Kmart store to remove expired food from its shelves and it's still there. Quality control needs to be addressed at this store. It's gone downhill fast

Posted by Anonymous


I have had a continuing issue trying to get my refund since DECEMBER . I have proof you still charged me after I cancelled the one order. No one will tell where I can fax the proof. In my opinion, this is theft and if this happens to hundred of people, that's a lot of money.


I have no problem going to the media or the BBB.

Posted by Anonymous


I visited the local K-mart store today and very impressed. The garden center was neat and organized. I went inside briefly and again was very surprised how neat and organized the shelves were. Good job for whomever took over. It doesn't look junky and cluttered.
I've written several times to encourage you to spiff up the garden center. Host a huge spring sale to get buyers attention. Now I'f anyone wants plants and lives on the east side of US1 they have to drive 10 miles out Rt 60, which is jammed with traffic this time of year. Give them an option. Let folks know you have nice garden furniture and beautiful plants
Sue shell
Vero Beach, FL

Posted by Anonymous


Went to Kmart in Yorktown ny
It is filthy dirty
It looks like it's going out of business
I can't believe the town allows this store to continue running
I have pictures of the filth if you would like them
Customer service all rude
It's just a store that needs to be shut down

Posted by Upset


In Festus Kmart 70%off rack went to pay they said anything ending in o.o or 99 is not sale that should be on there some where it just the rack with 70% off.fales advertisement. I came 1hr drive to get treated. Like crap.

Posted by Theresa


I purchased two pairs of jeggings in different colors. I didn't realize that I grabbed 2 different sizes, so by the time I pulled them out to wear I seen one of them was an extra large. I went to the Council Bluffs IA store where I purchased them and told them and they could look up the purchase on my rewards card which didnt't pop up in the last 30 days. I just wanted the correct size! I wasn't asking for money back! They didn't tell me that when I went back to get the correct size, then when I had all my shopping done I went to the customer service counter and was told I couldn't get the correct size! They had several of the pants back there on the rack and they weren't on clearance. I couldn't believe it so I left the other items on the counter that I was going to purchase and left after getting upset! They just lost a loyal customer!

Posted by Anonymous


I have never seen such terrible customer service.I took my sister to exchange her pants.She had a receipt.tags were still on.she had been displaced due to wsprinklers in her building,she was not allowed in. she gets back in we take the pants and they would not give a refund past the 90 days.the membership girl was rude and never cracked a smile.the manager said that's not her problem. I can see why they are closing and good ridence.we will not shop at a kmart again.

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