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Our store in Show Low is closing, we do not like to shop Walmart, my husbands printer cartridge ran out of ink. We went to our Show Low Kmart to replace it. Of course all sales are final. We were informed of that, but as things in life go, my husband picked up the wrong cartridge. He picked up a 60XL and needed a 61XL. We returned to the store which is about a 20 mile round trip. The customer Service person could not make a decision, she had to call someone else that looked at us like we were trying to rip them off. They hesitated in deciding to do anything. We asked if we could just exchange it for the correct one. They hesitantly agreed. On searching they did not have the one we need. So now there is nothing they can do. We live on Social Security, my husband is 100% disabled Veteran. 34.99 regular price plus tax is a lot of money. Plus the gas to go back and forth. One of the Security guys at the door suggested we come back the next day and talk to the store Manager Susane, We did that this morning. What a joke that was. Yesterday I felt like I was being ripped off. Today I am sure I was ripped off. All I want was my money back on a cartridge I paid full price for. What if it was defective??? We would be out in the cold just like we are today. We have shopped Kmart stores for over 50 years and you show this amount of concern for your regular customers. No wonder you are closing stores. The only thing I needed was that printer cartridge, but I could have found 34.99 in other things I could have used if they would have done the exchange. So I have a printer cartridge I can not use, I am out 34.99 plus tax and I still need a printer cartridge. I gave my Kmart key card to your assistant manager to throw away. Our store is closing in our town but I will never set foot in another Kmart any where. I feel better already. We worked hard for our money and your policies tell us you do not care about your customers or the money they spend in your stores. Unhappy in Show Low.


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