Posted by Anonymous
I have been trying to open KP app for the last few days and the word " Forbidden " shows up and the app does not open.
Kaiser Permanente customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Kaiser Permanente.
14
Jun
09
Apr
Posted by Anonymous
I would like to report about a possible patient privacy violation and distribution of free prescriptions to friends by one of your nurses. I got this information about middle of 2016. The medication thing might still be ongoing. Is this information still good or has it passed its statute of limitation? Another more question is can she sue me if in case she loses her job because of this?
26
Oct
09
Oct
Posted by Anonymous
I have a question? I want to know why my dr. told me I cant get disability unless I�m bed ridden? 3 herniated disc and pinch nerve and not able to work with a lot of mobility not enough to stay home and recover and let my body heal? I was surprised because there people I know not as bad as me on disability? Thx! Mark,
24
Oct
Posted by Tom Rodgers
Your Pharmacy webpage shows only when a refill is ordered and not when they are actually refilled. I just had a case where all 5 of my refills showed the same thing on your webpage, i.e., that they were refilled when actually only 3 were refilled. 2 needed doctor re-approval which he did and the pharmacy received the approval and the refill OKs were enter in your system as refillable, but nobody actually took the next step to refill the order and mail it. Yet your webpage showed everything was ordered correctly and on their way. I could have died of a heart attack because of this failure had I not called to double check. The reason I double checked is because this is the second time this has happened to me. Please have your webpage report that the refill is complete only after it has actually been refilled and not when it has only been re-ordered.
15
Aug
Posted by Anonymous
Could you tell me why I received a letter from Kaiser a year After having a cat scan done informing me to make an appointment with my primary Dr concerning my cat scan on my pancreas?They told me everything was fine when I called for my results.They said they have been trying to contact me which is not true.If so why did it take them a year to write me this letter if it was so important? cant. mThank you LauraMaeser
15
Aug
Posted by Anonymous
Could you tell me why I received a letter from Kaiser a year After having a cat scan done informing me to make an appointment with my primary Dr concerning my cat scan on my pancreas?They told me everything was fine when I called for my results.They said they have been trying to contact me which is not true.If so why did it take them a year to write me this letter if it was so important? cant. Wait for your response.Please send I yourresponce to this email please Thank you LauraMaeser
10
Aug
Posted by Anonymous
Last month I went to get my husbands insulin needles and was told script was expired and would send email to doctor for a new script...so i got a couple boxes at walmart..Today whice is the 10th of august Istopped at kaiser in Holly springs ga whice is on my way home from wk to get needles and insulin and was informed that the script for needles was expired...to top it all off the pharmacist raised his hands and told me to start calling in the day before for refills sad thing is I planned on waiting and just one person was there....no customer service here
29
Jul
28
Jun
14
May
23
Apr
Posted by [email protected] a
I Called A Kaiser Today To Reach Pharmacy It Was Told That Pharmacy Was Closed Till Monday That's Fine I Said I Had A Prescription There I Wanted To Know If It Was Ready I'll Call Back Monday Rep On Phone Says Do You Want Me To Conect You To Normandie North The Pharmacy There Is Open I Repeated My Self I Have A Prescription Waiting At 19th And Figueroa Rep Says So Is There Anything Else I Can Do For You I Feel Like Wow I Thought I Was Clear The First Time I Said I Had A Prescription Waiting At 190th And Figueroa But Apparently He Was Not Listening To Me At All So I Said No Thanks These Are The Generation That Will Be Caring Of Us When We Get Old I'm Scared.
19
Apr
23
Feb
Posted by Anonymous
Trying to speak to a pharmacy representative at the call center. Tried calling # on prescription it just puts you in a circle not offering the option of speaking to anyone. Found this site, nice customer service person said she would transfer me. listened to music for 8 minutes and then was cut off. Reachability rating is for tryng to get to representative at pharmacy. Friendliess rating is for person that answered call and tried transferring me. Thanks for nothing but frustration Kaiser.
18
Jan
Posted by Anonymous
what the heck is going on with Kaiser these days? we have called, our physicians asst. told us to go to the ER moreno valley for MRI... drove all the way over there, and NO can't do that unless admitted... my husband 82 suffering with shoulder pain and pulse rate in the 90's.... Triage nurse says No MRI .. only if admitted.. and we dont admit for pain management.. basically laughed in my face.. they did take an xray.. but never heard anything and 4 hours later we left... someone else called like Weds 13th... and said you want pain meds for him and request for MRI.. have never heard anything since... emailed dr. Phatak and never heard anything from her either... This man is 82 years old... and has been in pain since the 13th of October.. I can't get a hold of anyone, and NOBODY will call back... we pay over 500.00 monthly for this crappy customer service... HE IS IN PAIN !!!!!!!
11
Jan
20
Dec
Posted by Vangie
So I'd been a Kaiser patient for 9 years now, I must say I love the service and I have amazing dr's. Today is a different story, I was so frustrated with the dr. That's I was talking to.. So I called in to talk to a registered nurse and tell what's Been going on and she suggested to have phone appt with the dr. That I completely forget the name. It was all good I receive a call 15 minutes early prior to my appt. so I was so happy. Until she started talking to me asking me question. so the first thing she said is so why did you call us today?? She didn't introduce her name at all. Anyhow so I explained it what's been going I told her that Id been having an excruciating pain for 4 days now and I coukd barely move after my Theraphy and I'd been having a hard time having walking getting in bed and out of the bed. And I told her prior to this I have injured myself 4 years ago and She started laughing. First you don't do that,that is so unprofessional,very rude and very disrespectful for you to laugh when your patient is in so much pain. and I check her out told her that's rude for her to do that. And she said she was laughing because I'm confusing her when I tell about my pain for today's and my injury that I have 4 years ago. And I started explaining myself the reason why I'm saying that Coz it's connected and I already have a conversation with the nurse and she ask me if I injured Myself. And so I ask her shouldn't you be reading your patients record before you even talk to them. She said no, the nurse don't pass any information to them.i personally think this is just so wrong. What is the point me talking to the nurse and explaining myself over and over again. And then she didn't apologies at all and her response to me was so what do you want me to do?? Im like should o be asking you that question? You are the dr. I wouldn't be calling you lf I know exactly what to do. This is just a shame what kind of dr. Does that. I'm so frustrated and in a lot of pain and felt disrespected. I have no idea what kinda dr. Does Kaiser permanente hire now a days. Dr. Should be more caring and taking care of you not make you feel worst.
02
Dec
18
Nov
08
Oct
20
Apr
19
Mar
28
Feb
Posted by Anonymous
Hi my name is Youssef Baldi and I am trying to pay for my premium starting March 1 2015. Customer service is extremely busy. Please you need to be on top of this. I need my invoice # and account #. Again customer service need to answer the phone. It's been very slow returning or taking care of customers. My number is . . But I don't have the invoice #. Please get back to me so I can pay my monthly premium and move on from this ridiculous busy phone customer service. You need to be on top of this issues asap. Thank you
18
Feb
Posted by Theresa
After being on Kaiser from the age of six months to now at 58 and never having a problem, all that has changed. In the last few years the rates have gone up and up and service has gotten worse. It's all about the money. I have a chronic, painful condition- arthritis in my neck (diagnosed by a Kaiser Dr. by x-rays) and TMJ. I have had an RX for a pain medicine and muscle relaxer for years, which was used only as needed and sparingly. I was sent a notice recently that they had assigned me a new Dr. after years of seeing the old one, who never gave me a problem with refills. I recently sent in a refill request for my meds and the request was denied saying I had to come in for "lab tests" and an evaluation to determine "if I actually had the condition and or if it still existed" What??? NO! I'm not stupid and know Arthritis and TMJ do not resolve. They are permanant conditions and "lab tests" etc. are NOT necessary for these conditions. Nor are "lab tests" even used to diagnose these conditions. They only want me to come in and pay the MUCH higher than before co-pays to run tests that are not necessary and are worthless as far as my conditions. They kept me going through tons of red tape and hearings I didn't request only to keep denying me my meds. NO more Kaiser for us. We are leaving and going to a new health plan. Kaiser is no longer the good company it once was. Now it's corporate greed.
