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Trying to speak to a pharmacy representative at the call center. Tried calling # on prescription it just puts you in a circle not offering the option of speaking to anyone. Found this site, nice customer service person said she would transfer me. listened to music for 8 minutes and then was cut off. Reachability rating is for tryng to get to representative at pharmacy. Friendliess rating is for person that answered call and tried transferring me. Thanks for nothing but frustration Kaiser.


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