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So I'd been a Kaiser patient for 9 years now, I must say I love the service and I have amazing dr's. Today is a different story, I was so frustrated with the dr. That's I was talking to.. So I called in to talk to a registered nurse and tell what's Been going on and she suggested to have phone appt with the dr. That I completely forget the name. It was all good I receive a call 15 minutes early prior to my appt. so I was so happy. Until she started talking to me asking me question. so the first thing she said is so why did you call us today?? She didn't introduce her name at all. Anyhow so I explained it what's been going I told her that Id been having an excruciating pain for 4 days now and I coukd barely move after my Theraphy and I'd been having a hard time having walking getting in bed and out of the bed. And I told her prior to this I have injured myself 4 years ago and She started laughing. First you don't do that,that is so unprofessional,very rude and very disrespectful for you to laugh when your patient is in so much pain. and I check her out told her that's rude for her to do that. And she said she was laughing because I'm confusing her when I tell about my pain for today's and my injury that I have 4 years ago. And I started explaining myself the reason why I'm saying that Coz it's connected and I already have a conversation with the nurse and she ask me if I injured Myself. And so I ask her shouldn't you be reading your patients record before you even talk to them. She said no, the nurse don't pass any information to them.i personally think this is just so wrong. What is the point me talking to the nurse and explaining myself over and over again. And then she didn't apologies at all and her response to me was so what do you want me to do?? Im like should o be asking you that question? You are the dr. I wouldn't be calling you lf I know exactly what to do. This is just a shame what kind of dr. Does that. I'm so frustrated and in a lot of pain and felt disrespected. I have no idea what kinda dr. Does Kaiser permanente hire now a days. Dr. Should be more caring and taking care of you not make you feel worst.


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