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what the heck is going on with Kaiser these days? we have called, our physicians asst. told us to go to the ER moreno valley for MRI... drove all the way over there, and NO can't do that unless admitted... my husband 82 suffering with shoulder pain and pulse rate in the 90's.... Triage nurse says No MRI .. only if admitted.. and we dont admit for pain management.. basically laughed in my face.. they did take an xray.. but never heard anything and 4 hours later we left... someone else called like Weds 13th... and said you want pain meds for him and request for MRI.. have never heard anything since... emailed dr. Phatak and never heard anything from her either... This man is 82 years old... and has been in pain since the 13th of October.. I can't get a hold of anyone, and NOBODY will call back... we pay over 500.00 monthly for this crappy customer service... HE IS IN PAIN !!!!!!!


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