Read the reviews below to see the experience other people have had when dealing with customer service from Geek Squad.
two hoursago all inbox e mails were erased
on the phone with agent Annette A all were wiped out as we were retrieving from trash
no inbox
no trash
the connection to supervisor did not happen
i phoned back another half hour and i get someone else who finally connects me to someone who tells me all is gone
cannot get my e mails back
to buy security??????????????
Van number almost killed me and my family on Merritt Parkway in Ct on February 6,2016 at 1:45 pm , exit 31. He did not stop when merging onto roadway. Was talking on phone and completely distracted,(or just a complete a..hole. Not supposed to be on the parkway anyway. Geek squad sucks and my entire family reunion will be made aware.
I've had geek squad since I purchased my new dell on 11/10/2015. I was sold 2 years of geek squad top service. I've called on the suad 4 times. personnel very nice,polite, useless. I spent too much time waiting for an agent to work with me and after 4 tries, none of my problems have been resolved. it has not been from lack of effort by your techs but more by lack of ability, experience .
I was spoiied by having Dell concierge for the past three years. very little wait time and almost 100% satisfaction with their techs.
I bought a Dell laptop one year ago from best buy major mistake.it now needs to be repaired .I sent it to be fixed at geek squad big mistake one month later they inform me they cannot fix it.nredless to say i will not do business with the ignorant idiots anymore .
I have received a letter hereby notifying me that our Geek Squad Protection plan will terminate on 2-28-15 for non-payment.
I hereby notify you that I canceled my 6 nonprotected phone service I was paying for and transferred my protection service for all 6 phones with Sprint!
I am also very upset that the Tulsa Oklahoma Geek Squad department told my daughter when taking in her Galaxy S3 phone in for service to be repaired due to hard to hear on other end, she was told that the Galaxy S3 phones are obsolete and she will have to replace it with a Galaxy S5 phone and have to purchase it on installment payments! She called me, I was not happy with it but remember I was told that is what the plan was changing to and said go ahead.
few months later I replace my Galaxy S3 phone NO PROBLEM in Missouri. I then ask more questions and spoke to Stephanie in the Oklahoma store after finding out they are not obsolete and the phones are to be paid for only if you upgrade before the end of the contract! This store in Oklahoma did not have any Galaxy S3 phones on stock and had discontinued repairing phones I was told when originally inquiring on this and then Stephanie denies any of it!
Numerous times before when I had called for repair service, I was told we did not have protection but yet my account was being automatically debited for all 6 phones. I would be transferred to India to people that didn't speak good English, I then called the store in Missouri of United States and requested to not be transferred again and they look up my information. I was then told that we didn't have protection service after purchasing new phones with Sprint, but yet my account was being debited each month for them!!?? Then I was told they were listed under different account # than what originally first come up and I was given those # and I wrote them down and would have to give these # each time I called to clarify I did have the protection plan!
I'm THROUGH WITH YOU!!
Oh and the GS5 phone did the same thing (not being able to hear very well on the other end) but did not realize this until months later when several people finally started telling her this. It was then pass 30 days and as Stephani rudely claimed she could not replace unless I put a $250 hold on my account to have a new one sent to us! I did and changed my protection service with Sprint and am still paying for this 2x upgraded phone with a now $200 deductible fee on it!
AGAIN We are THROUGH with you!
I currently have geek squad insurance on my phone. When my current phone began having issues, I went into best buy and filled out proper paperwork to have a "rapid exchange" replacement phone shipped to me. When the replacement phone arrived at the store a week later, we discovered that the replacement phone was defective and would not turn on. The best buy employee then attempted to charge the non-working phone with no success. I was then told that there was nothing that they could do to resolve the issue in-store, and that they would order me a replacement for my defective replacement. When the employee attempted to do this, he discovered that my account was on "hold" due to me having been issued a new debit card and them not being able to auto-debit my monthly payment. While unsatisfied at this point, I understood the problem with the billing issue. After spending 2 hours at best buy during this visit, I was told that they could not order me a replacement phone, and was sent home with the same crappy phone that I was trying to get replaced in the first place. A few days later, when my new debit card arrived, I called best buy, updated payment info and paid my monthly fee. I then went into best buy and attempted to order a replacement phone. When the best buy employee looked up my account, the account was still on "hold". Again, we could not order a replacement device. Frustrated with the fact that I had wasted another hour of my time, I returned home with the same crappy phone. I then called "geek squad" customer service and attempted to find a solution. The lady whom I spoke with was rude, and not at all helpful. The best she could tell me is to go back to best buy and try to order a replacement phone and that she was "sorry for the inconvenience. I explained that had the replacement device that they had sent out in the first place had worked, I wouldn't have had to make additional trips to best buy, essentially wasting my time. She did not seem to care in the least that I've been to best buy four times already and did not attempt to resolve anything. Long story short, "Geek squad" has had no problem with accepting my monthly payment for the last year. The frustrating part for me is that they have displayed extremely poor customer service and that they don't even attempt to provide the service that I am paying for. I sincerely hope that they work on addressing issues or they may find themselves losing customers who become tired of wasting both time and money.
I purchased a asus laptop in November of last year, it broke, but buying the extended warranty I was told I had nothing to worry about. they took the lap top from me in springfield Oregon, telling me that it would be fine for me to pick up my laptop at any store. So after 2 weeks, and no call back or email from the geek squad, I called customer service. they told me I was approved for a junk out, a new one . So I went into a Beaverton Oregon store, which I was told would be perfectly fine. after 2 hours of picking out a new one, waiting in line, and with the csr to get the computer situated, they told me no. I was told I couldn't get a new laptop from them, I had to return to the store in springfield. I was furious, but I called the geek squad the next day. I explained everything. the operator said after calling 3 things. one, I was escorted off the property, this never happened. I am still offended to this claim. second, that the store manager told me that he contacted the springfield store and explained the situation. this never happened, the operator said that he called and talked to the person in charge of junkouts and he never heard of this situation. never even talked to any store managers other than his that day in question. Third, he told me he straightened out the whole problem and I could return to the store to pick it up. so I did so, I picked out the same laptop I had picked before, waited in line, they told me it would take 30 minutes exactly to run the proper paper work. I said ok, after 2 hours they said icould take my laptop, but they wouldn't give me a receipt! I asked 4 times for a receipt and after the store manager making me believe I didn't need it, that I would have no problem returning it if It did not work for whatever reason. well I traveled 200 miles away, I turned on my laptop new in the box, no falls, nothing happened to this device, and the os didn't work properly. the charging jack, it didn't work. they gave me a broken laptop BUT with no receipt I could not return it, they had no history of this laptop ever coming to my hands. I called and called and went to a store, they said I couldn't return it there, said they had no idea where it came from. so after that I called the home store I purchased it from and was hung up on. I wasn't irrational, I just did not accept their answer. it was that I couldn't return anything because they didn't have a receipt.
a 400$ purchase with a 99$ warranty.. and I am totally brushed aside. they wasted over 12 hours of my time on the phone, numerous hours in the store and most of all they all had grins, they chastised me infront of other customers and made me feel small , I couldn't do anything. I will never purchase anything from bestbuy. EVER. and I do not think anyone should. their warrantys are not upheld. the customer service is not only lacking the stability to help someone, their protocol is asinine. the very moment istarted this process I knew it would be timley, but not over a month ordeal..
I purchased the geek squad insurance mobile policy for two phones. Both of them i was told that when something goes wrong i can walk into the store and get a new one on the spot. This did not happen with EITHER phone. The first time on an Iphone4 I opted to just deal with the issue. On my LG Optimums G I decided to go ahead and accept the 3-5 days that they guaranteed it would be in, even though when i bought the policy they had said it would be instant. Well it's been a week, and now they're saying that I will not be with a phone for up to 21 days!! On top of this the customer service that I have received in order to deal with this has been absolutely atrocious. While they do say that you will receive a new phone if yours is damaged it is no where close to the time frame that they sell you.
I have been on the phone for over TWO hours......one person had me take my virus scan off my computer then couldn't figure out how to get it back on. I was then transferred to someone else and held for another 25 minutes. I hung up and called back, got a person who seemed helpful but had to transfer me again and was checking every 5 minutes to make sure I was still holding, but after 2 times, he gave up and never came back. I have never seen such bad customer service. Each time I was transferred I had to go to the back of the line AGAIN. I know have no virus scan on my computer.......very frustrated!!!
Do not waste your time with their cell phone insurance! My cell phone was stolen n there insurance does not cover that which is fine but when I contacted them I was told u can transfer the insurance as long as u bring in the phone w the receipt... So when I got my new phone I called to see what I needed and they said nothing n my insurance will cover the phone. Sooo I go there wait in line for over 25 minutes and when I get up there she tells me they can't help me the insurance was for the other phone. I ask her y wasn't I told this when I called and she goes I duno. Wow thank u... Then I call the number above to talk to a manager and he keeps telling no it is never transferable like I'm an idiot. I realize this now I'm telling this is what they told me and I'm calling to complain about your service because I was not told that. He just kept repeating himself, yes captainobvious I get it! How about u tell your staff! $18 for a year for nothing do not waste ur time!!!
I called them at 8.00am because I wanted to see if the geeks would be able to fix the problem
and they did 100% no bs
I got 150.00 bose set my girl friend little dog eat the cord so i called them cant wait to get a new one....
remember u have 30 days to get a new one or to buy the geek squad protection...
Now lets see if i have a problem with the store?
I have had a recurring problem getting my printer to communicate with our 2 laptops. Our PC is USB connected and prints fine. I have had two telephone/online sessions which have NOT fixed the problem. I also, have other issues in the home which need to be addressed. I scheduled an in home visit to have these addressed. THE TECH DID NOT SHOWI am going to pay $49.99 for the scheduled visit on 7/12/12.
Obvisouly you MCAgentMartin have no knowledge as well. BestBuy promotes Geek Squad as if they are experts. They aren't experts nor certified to work on people's computers. Can Double Agents build and fix server???...no. Can they put extra security on a network???...no. How do they get rid of viruses? By doing a clean installation. Geek Squad suck pure and simple.
customers of geeksquad we try .....we really do ....ya really have to understand we are only able to coach you over the phone or help you with a recent purchase of a PLAN base on YOUR knowledge ...we can try all day with different steps but at the end of the day we are only able to see what you tell us ....i mean dont get us wrong we can remote in to your pc but only with a purchase or with a purchase plan not everything is free ....basic and i do mean basic steps are provided but once again you have to know some thing about pc's for us to give you steps on your pc .....for example if you call in with a wifi issue with your laptop and i ask you to see if your pc wifi button is lit and you as a client over the phone cant find that button ...how am i suppose to give you detailed steps just look at the top of your key board i cant reach thru the phone cord and point it out .....thats why we offer an in home appt, and the reason for the price range 129.99-299.99 the 129.99 is the base rate for any client with out an purchase of plan...the reason for that is for us driving to your house and a 30 day back up with service to come back out FOR FREE to fix the original issue....but really client we are here to help just try to know your product dont buy products u cant operate atleast have some education on product.......KNOWLEDGE IS POWER dont forget
After being on hold for 20 minutes to just to get somebody on the phone to help me with the files that I share I get a person or agent that I could not even understand. I understood her name was LaQuandra, and that was about it. She was mumbling and and eating chicken through the whole call. When I asked her why I couldn't open up a folder she put me on HOLD for 10 MINUTES. When she got back on the phone she said that for $130 or something dollars that an agent could come to my house and diagnose the problem. After she mumbled that she started smacking her lips and licking her fingers. Very frickin' unprofessional and no help. It turned out my permission levels were not set correctly and I was able to fix myself. Just horrible service. I won't be shopping a Best Buy ever again, like somebody stated below, only dumbasses shop at Bestbuy.
I will never use this organization again. I took my computer to them to fix a single program that they installed and it quit working on my new computer. I'd just loaded 60 years of photos and all my taxes. When I didn't hear from them I went to the best buy store in Palmdale CA only to find out they had wiped my hard drive clean. I was going to back up my computer after I got the one program they installed fixed, but now after a month and a half, the people they sent the hard drive to could only get back 40+% of the photos and 38% of the documents. I was told continuously that the system was in work when in fact they screwed not only me but the computer system as well. Its like having your house burn down and you lose everything. I can't say enough bad things about this bunch.
All you guys are idiots. Nobody in Geek Squad are certified to fix computers. They go through a quick 2 week training on basic crap that you can google, and when they attempt to fix your pc, do you know how they fix it, they google it. Horrible training, and horrible service, and as long as dumb people continue to purchase Best Buy protection plans and Geek Squad services, they will stay in business. Not to mention when you call Geek Squad and Best Buy they are outsourced, you are talking with agents that work for a third party company that will soon be overseas.
I just got off the phone with one of your customer service reps. And it was the worst customer services I have had in a long time!
I called to find out why they doule charged me for my insurance on one of my cell phones. Come to find out they didnt charge me for the pervious month. This is the reason I dont like things coming directly out of my account. When I purchased the cell phone at Best Buy, they talked me into getting the insurance through Best Buy, instead of my sprint insurance I already had on the phone. In the store the assured me they would only take out the $9.99 once a month and that I could cancel any time and they would stop taking the payment out when I canceled with no problems. The cutomer service rep informed me that they could take up to 4 months worth of payments out of my account if they for whatever reason dont take the payment out. And she insulted me by saying i didnt have the money in my account last month so they were unable to take it out. That was unture because I never leave my account at a zero balance. I have more then the $9.99 in my account at all times. And actually this was suppose to be a supervisor. Because the first rep I had talked to, told me there was a system error. And that is why the money was'nt takiin out the pervious month. Thats when i asked to speak to a supervisor. Because I wanted to make sure I wouldn't be having this problem agine! Thats when I was transfered over to the supervisor who was very rude. She also told me that if I didnt like the arrangement, that I could cancel. That was very rude, because now I am forced to keep the insurance because i canceled my sprint insurance! So her telling me that was ridiculous and insulting! Ijust wanted to make sure that I would not be running into this problem agine. And have to sit on the phone on hold and waste my time. Over a $9.99 payment that should come out monthly ever month. Not whenever you guys feel like taking it out! Thats not right. I shouldnt have to babysit my account to make sure the money is takin out! And i dont get charged for up to 4 months worth if payments, cause you guys forgot to take it out. And then call your customer service and get disrespected and insulted. If I would have known this was what I would be going through, I would have never got your insurance. I would have kept my sprint insurance. Very poor and rude customer service!
Hi
I would like make a complain to Geek squad Company.
First of all, i would like to say that i am one of your loyal customers and i usually insure my phone with Geek.
The reason why i am not satisfied with your service is that, one of your staff member asked me several questions regarding about the phone which I lost on sunday. She told me that my incident of the prevous claim which i made about an year ago is exactly the same as the one now. I was confused by that question becuase I would not lie or even make an story to claim my phone. I have told everything which was exactly happened to me. And asking why i insured after a few month when i bought the phone. I believe, it is my decision when to insure my phone.
Basically, my phone was off 19th of October due to the late payment and i did not use my phone from 19th of october until the day I lost my phone 22th of October. I am not happy with the action which she made it with me because it was so unpolite and disrespectful. Everyone would not supposed to have same reason to loose thier phone. Everything can happen incidently. It felt like i was making up a story which i was not. I would like you guys to take it serious and solve the problem more convienient. Thank you
Recent experience with Geek Squad very negative. I received a laptop as a gift for Christmas 2010 and the spouse purchased the extra warranty for protection. Began having keypad issues after only 6 months, waited another couple before taking the computer in to store, they took it in for "investigation", had it for 4 days and the verdict was, no problem detected while in the store, so they could not send it off for repai. However, I had problems the day I took it in and the day I picked it up once home and daily since then. They tried to sell me the $279 package to take care of "infections" and the like. I thought we had spent enough of this and I have purchased lots of protection. I called back to discuss it, they continue to say that their records indicate that their staff checked it thoroughly in the store and found no problems except "infections", still can't send it off. They say it's a "software" problem, not hardware. So I asked for manufactures phone # and called them. I was transfered 2x and disconnected, then called back to hear that they are closed for the day. Lot's of run around. Seems odd to me that I have problems DAILY with my keypad, yet they have it for days, claim to run "several checks" on it and it never had the problem while in their care. I am VERY unhappy with the service and with Toshiba. I keep getting "pass the buck" and my computer still has a serious problem. The warranty will run out in Dec. of 2011. I'm sure at that time the story will be "sorry, it is no longer under warranty". Buyer beware!!! I think it's a joke. I don't have the time to keep working at this. Next time, I'll buy elsewhere.
Called the geek squad to install the wireless connection and they did. it is now not working and trying to get someone out to my home to fix the problem is rediculous, Called in 5 times and have not got a personb to speak with. I have been on hold now for over an hour and still no one answers in the department. Terrable service and terreable personell, no one answers just put on hold again. I would suggest that you go elsewhere to have problems fixed!!!!!
