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I have been on the phone for over TWO hours......one person had me take my virus scan off my computer then couldn't figure out how to get it back on. I was then transferred to someone else and held for another 25 minutes. I hung up and called back, got a person who seemed helpful but had to transfer me again and was checking every 5 minutes to make sure I was still holding, but after 2 times, he gave up and never came back. I have never seen such bad customer service. Each time I was transferred I had to go to the back of the line AGAIN. I know have no virus scan on my computer.......very frustrated!!!


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