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customers of geeksquad we try .....we really do ....ya really have to understand we are only able to coach you over the phone or help you with a recent purchase of a PLAN base on YOUR knowledge ...we can try all day with different steps but at the end of the day we are only able to see what you tell us ....i mean dont get us wrong we can remote in to your pc but only with a purchase or with a purchase plan not everything is free ....basic and i do mean basic steps are provided but once again you have to know some thing about pc's for us to give you steps on your pc .....for example if you call in with a wifi issue with your laptop and i ask you to see if your pc wifi button is lit and you as a client over the phone cant find that button ...how am i suppose to give you detailed steps just look at the top of your key board i cant reach thru the phone cord and point it out .....thats why we offer an in home appt, and the reason for the price range 129.99-299.99 the 129.99 is the base rate for any client with out an purchase of plan...the reason for that is for us driving to your house and a 30 day back up with service to come back out FOR FREE to fix the original issue....but really client we are here to help just try to know your product dont buy products u cant operate atleast have some education on product.......KNOWLEDGE IS POWER dont forget


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