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I just got off the phone with one of your customer service reps. And it was the worst customer services I have had in a long time!
I called to find out why they doule charged me for my insurance on one of my cell phones. Come to find out they didnt charge me for the pervious month. This is the reason I dont like things coming directly out of my account. When I purchased the cell phone at Best Buy, they talked me into getting the insurance through Best Buy, instead of my sprint insurance I already had on the phone. In the store the assured me they would only take out the $9.99 once a month and that I could cancel any time and they would stop taking the payment out when I canceled with no problems. The cutomer service rep informed me that they could take up to 4 months worth of payments out of my account if they for whatever reason dont take the payment out. And she insulted me by saying i didnt have the money in my account last month so they were unable to take it out. That was unture because I never leave my account at a zero balance. I have more then the $9.99 in my account at all times. And actually this was suppose to be a supervisor. Because the first rep I had talked to, told me there was a system error. And that is why the money was'nt takiin out the pervious month. Thats when i asked to speak to a supervisor. Because I wanted to make sure I wouldn't be having this problem agine! Thats when I was transfered over to the supervisor who was very rude. She also told me that if I didnt like the arrangement, that I could cancel. That was very rude, because now I am forced to keep the insurance because i canceled my sprint insurance! So her telling me that was ridiculous and insulting! Ijust wanted to make sure that I would not be running into this problem agine. And have to sit on the phone on hold and waste my time. Over a $9.99 payment that should come out monthly ever month. Not whenever you guys feel like taking it out! Thats not right. I shouldnt have to babysit my account to make sure the money is takin out! And i dont get charged for up to 4 months worth if payments, cause you guys forgot to take it out. And then call your customer service and get disrespected and insulted. If I would have known this was what I would be going through, I would have never got your insurance. I would have kept my sprint insurance. Very poor and rude customer service!


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