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Hi
I would like make a complain to Geek squad Company.
First of all, i would like to say that i am one of your loyal customers and i usually insure my phone with Geek.
The reason why i am not satisfied with your service is that, one of your staff member asked me several questions regarding about the phone which I lost on sunday. She told me that my incident of the prevous claim which i made about an year ago is exactly the same as the one now. I was confused by that question becuase I would not lie or even make an story to claim my phone. I have told everything which was exactly happened to me. And asking why i insured after a few month when i bought the phone. I believe, it is my decision when to insure my phone.
Basically, my phone was off 19th of October due to the late payment and i did not use my phone from 19th of october until the day I lost my phone 22th of October. I am not happy with the action which she made it with me because it was so unpolite and disrespectful. Everyone would not supposed to have same reason to loose thier phone. Everything can happen incidently. It felt like i was making up a story which i was not. I would like you guys to take it serious and solve the problem more convienient. Thank you


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