Posted by Anonymous
Your customer service sucks. Ive bought my last FORD. No technical assistance!
Ford customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Ford.
07
Dec
03
Dec
16
Nov
Posted by Anonymous
11/10/15
Dear Mark Fields,
My name is Elizabeth Kate Robson, I have been leasing from Ford since at about 1996. I started with a ford tempo that was a gift from a friend and then turned that in and started the leasing program ever since then in 2013 went to basil ford in Cheektowaga NY and leased two vehicles a Kodak brown Ford Escape and a silver ford focus (for my 18 year old daughter). In the past year I have gotten a job in Cortland NY and I have been using Dovi motors in Cortland as my go to Ford dealer for recalls ect. In august I when in to talk to them about turn in my escape they were very hesitate about it because it is a 2 wheel drive. I really didn't understand it; Jesse Dovi told me it's hard to sell a 2 wheel drive in central NY. That's weird to me because I bought it in Buffalo NY, which i think the weathers a little worse in Buffalo then in CNY. So just figured I would wait until my lease was up and take care of it then.. In the meanwhile, on Tuesday Nov 3rd, 2015 I was drive to work when my oil light came on. I parked it at work and called a friend to see about an oil change. They couldn't do it until the weekend so I drove my escape home from work that night drove it to work the next day and called about an oil change on my lunch to Monroe muffler. When i got there they noticed that I had "blow back"- oil on the under carriage of my car. They told me that they would not work on it for me and that I should take it to the dealer. So I drove it over to Dovi motors where i proceed to tell the service department about what Monroe told me. The person behind the counter said they would take care of my escape it just would a bit before they could get to my escape. I asked if they had a shuttle and they do not but they could get me ride to where I need to go. I said great. From what i know now the gentlemen that came over was the detail employee. The service person gave the detail guy the keys to my car and the detail guy got into my driver's side and started driving me home.. I asked a lot of question to this kid on our way to my house like why are we driving my car? I think there's something wrong with my escape. As we were driving I wanted to know why the engine started sounding so loud he said it's because of the air intake, and lubrication if there not a lot of oil in it. Well after the detail guy dropped me off (remember I WAS NOT IN THE CAR) my escape broke down and had to be towed to Dovi. I got a call at work and I was told by the service person that I need a new motor. I was floored... WHY WHY WHY.. After that i called Jesse Dovi after telling him what had happened he said well that wasn't wise of us to drive your car" also said i better train the guys better". Then told me that i was totally wrong because as soon as the oil light comes on you are to park it and have it towed to a ford dealer. Well that is weird since his "FORD employee" that drove my car with the light on and the "blow back' I told them about. I asked about them covering it on their garage liability insurance they said absolutely not because this was my fault... I was not driving the car when this happen it is the dealerships liability if they have my car and obviously they did.. I have talked to many people and there is not one person that believes this is my responsibility. If you as the CEO cannot fix this problem you have lost a loyal customer that has been with you since 1988... Plus word of mouth about how ford has treated me for the fact I have called to customer care three times with just a sorry we cannot help you". I am a single mom who works 13 hour days to pay for our cars and the insurance that goes along with a lease in NY State. I wanted something reliable for my daughter that at the time was a new driver and I thought ford would take care of us and if you have any kids I would hope that you feel the same way. I am so disappointed in the fact that loyalty to your company means nothing... I will keep on social media until I get something from you Mark Fields.
From a very disgusted ford owner,
Elizabeth Kate Robson
30
Oct
Posted by fabulus67
We ordered a business vehicle from Ford and it be delivered from the factory. We ordered it on August 17, 2015 and here it is October 30, 2015 and no one seems to know where our vehicle is. We ordered a Transit that's 15 passenger and has a high roof. So not easy to lose right? I have called the customer relations and they don't tell you anything. I talked to a resource manager and every day when I called and I was transferred to her, she would always come up with...I was just about to text you, or I was going to call you today. HA yeah right! They never call you back, even when you hassle them. I've never been so disappointed in my life over a company. I've even talked to the corporate office up in Michigan and they aren't any help either. Ford is the worst, and I guarantee here in 3-4 years when we have to order another $50,000 vehicle, we will be going through Mercedes. They offer the same thing and I will gladly pay a couple thousand more to not go through the BS and be lied to constantly. Plus hopefully they won't lose their product!!
21
Oct
15
Oct
Posted by Veronica
GAUDIN FORD in Las Vegas Nevada phone number Service was HORRIBLE!!! Came in for a recall on my rims and ended up with no rims and having to buy 4 new tires because they unmounted my low profile rims from tire and belt inside was broken. Left my car there 3 days and the job was still done horrible. Tired weren't on correct sides right tires where on the left and vise Versa. The service was rude and lazy. Never again.
21
Sep
Posted by Anonymous
E-Mail Message from CRCFMC, Chermaine, Dated 5/18/2015. Request more information where is the Ambient Light Sensor, Located for 2015 Ford Mustang? H.B. Ford Parts Counter Does'nt list it. Problem:
Instrument Lights for gages are not on during day time driving all the time. My New Mustang is at the Ford, Huntington Beach, Ca Right NOW.
E.Ashmore, DOT-FAA, RETIREE
21
Sep
Posted by Anonymous
So... I really hope someone is actually going to read this because you are going to love this one. I answered the questions below before commenting so I could see what all was there and provide tailored, and more personal answers to give true clarification of my situation.
Reachability - impossible. I've been trying to reach my case manager going on 3 weeks now and have left 15+ messages with zero returned calls
Returns - if this means "returned calls", I suppose I already covered that under reachability
Resolution - notified on 22 August that car part was on back order until 15 September. This was only after the service department that has my 2013 Ford Flex was told to check my wiring harness wire by wire to make sure that there wasn't something wrong with one of the wires instead of what they already knew (the computer went bad). This trouble shooting technique left my car immobilized with a destroyed wiring harness. Found out from my service advisor on 17 September that the status of the part needed had changed and now says it won't be available until 10 October.
Friendliness - is it even possible to determine this when you cannot even get someone to answer the phone or call back? Rhetorical question. Do not justify this with an answer.
Knowledge - same answer as "Friendliness"
27
Aug
Posted by Terrymac
I bought a 2013 Ford Focus in May 2014. NOTHING but problems!!!!!!! Horrible cars!!!! Don't buy one...im telling you. They said they worked the kinks and crannies out of the new ones, but what about us folks that have the old pieces of crap on the road???!!!! Let me first say this.....It's been at the dealership in the shop atleast 6 times with the same issues. Had to have automatic clutch and transmission module replaced after having the car at dealership 6 times, they finally figured out what was wrong with it. My sync now has quit working, my gas gage doesnt work it says its completely full, but I know its not. I have to fill it up and set my odometer so that I know when to fill it up again. The car has been a total nightmare. Now the automatic clutch needs to be replaced....AGAIN, they have told me for over 3 months that they are on back order....I cant ever get the dealership in cedartown georgia( Rick Zoerb Ford) to call me back. I have left atleast 6 messages with Danielle to have the service manager call me back and that is yet to happen. Im at my wits end with this car. Ive tried to trade it in, but because the dealership I bought it from f'ed me, Im $6,000 in the negative....so nobody not even ford will trade it in...which i think is crazy knowing its their POS vehicle. Im never late on my payment and Ive been paying on it for 1 year and 3 months.... So, now i have contacted a lawyer because I know there is a lemon law and because I have proof that its been in the shop 10+ times now...that I have a case....So FORD.....you should have called me back and made it right. I will never buy a ford again!!!!!!!!!!!!!!!!!!!!
25
Aug
Posted by PonyDown
I got myself a new 2015 Mustang that I now have a problem with, my engine light is on and after over a week with the dealership they can't find the problem, the FORD hotline can't find the problem, I've been told a Engineer was coming out for 3 days and that never happened. I sent a message over to FORD Corporate and they responded that a Ford Regional Customer Service Manager would call me back in 1 business day, its my 2nd business day and no call from a Ford Regional Customer Service Manager. I guess word got back to the dealership, and why wouldn't it, the Dealerships Service manager wants to setup another appointment but that's not the call I was told to expect. I guess the ideal is as long as someone calls, it doesn't have to be what we said we were going to do. BTW I received a letter from the General Manager of the Dealership that said his goal was 'complete customer satisfaction' but I can seem to get a hold of him, got to love those form letters. Trying to keep this short so I won't mention all the problems I've experienced lately, going to end with this. It would seem this recent experience is more about Ford and not the customer so THINK FORD FIRST.
28
Jul
Posted by Troy benoit
My name is Troy Benoit I'm paralyzed from chest down. I live in Louisiana in 1999 I bought a brand new f150 sport. Had it for a couple years. Went to the metairie Ford location. And bought a brand new 2002 svt f150 red lightning off the showroom floor full price! Got all the insurance the gap insurance n all.before it was over the truck came out to over 38,000. I loved the truck. I would take it to the Ford in Slidell LA.where I lived for general service n so on.only had two problem over the years of service from the Slidell branch.one was they put the wrong brakes on n I would bring it back n they would do nothing to fix it until I made a report about it to Ford.after that they fixed it right away. Well hurricane Katrina flooded the truck my baby. When the gap insurance n full coverage took care of me.I was on the internet looking for another Ford svt lightning. Found a 04 the last year y'all made the truck in Texas. It was at a shop that sold porche n Ferraris .I had it ship to me. I'm in a wheelchair I don't race the truck.but the owner before me must of drove it hard. The truck was giving me problems.so I had the transmission rebuilt n bought a brand new motor from Ford dealership in Slidell. I had them put it in. It took over three months to get my truck. They let a mechanic take it home so my truck didn't take up one of the stalls n get in the way of the warranty work n small quick jobs they can do.didn't find that out till I went there n looked for my truck n wanting to know why it was taking so long. A high school friend of mine his little brother lance tamburo ran the service department. So stupid me didn't make a report cause of that.the truck never ran right,it kept blowing fuses n leaving me stranded on side road in my wheelchair.I would bring it to Ford in Slidell they would park it in back for a few days n only change the fuse.they would never really fix it right. So I would drive around wit a bunch of fuses in the glove box. Truck would die n me in my wheelchair changing fuses under the hood on side road.so I took it to another shop in Slidell,not Ford.they fixed it some how. I have some mods to the truck. I dropped it with a so cal speed shop drop kit made for Ford lightnings.cause im in a wheelchair. N changed air filter to a K&N. Then over a year ago I changed out the exhaust for the sound. Well the truck s few days later started acting funny.well the shop I was going to the man wasn't honest a was milking me n taking me for a ride fixing things that wasn't damaged n billing n telling me he fixed the problem when he just cleared the code. I moved to Laplace where I bought a brand new Ford sport f150 back in 1999. I did some research on the svt site on what my truck is doing.n some said some wires must of got burned on the exhaust. N I also need an accuator or solenoid for my super charger too. So I'm having two problems. I take it to Ford in Laplace.one reason cause I bought a brand new truck from them before in 99 so they might look out for me n one of their service techs(mechanic) has a Ford lightning his self.I dropped my truck off first thing Monday morning so I would be one of the first in line. They parked my truck in front n that was two weeks ago. I live by the dealership so when I go by with some one I see my truck in same place not moved.I also have a recall I got in mail I want them to look at also. But all these service departments only want to do warranty work. Get em in n out quick n charge Ford for max hours for a small quick job. But a cash paying customer gets pushed to back of line so it don't take up a stall n stop them for charging Ford for max hours each warranty job n not have worked those hours.members of my family have fords my mother in law bought a mustang convertible back in the 90's n hurricane got it so the went to Ford and bought a mustang gt red convertible her name Joan Williams n lives in Slidell my cousin joshef lamy Jr have bought two brand new f250s for his company in n out construction. We are loyal customers. But get poor service. From Slidell dealership n now the Laplace dealership. I have a svt its my second one n third truck. I'm stuck at home in my wheelchair cause Ford takes my truck n parks it so it don't get in the way of their warranty hours.on their pay check. Troy Benoit
01
Apr
26
Mar
11
Feb
02
Feb
Posted by None
02/02/2015 First and foremost my experience with the new purchase of the diesel. 2011 F550, 4x4, dually has been horrible. It is out of service and at the dealership 80% of the time. To date it has 14,066 miles and had an entire engine replaced. Today the turbo is out and back for repairs. The truck is used as a rescue truck but sadly its a poor example of a truck, it will never make if it has a full time job. The next concern is that warrant expires After Jan 2016 and with the items not covered under warranty, there will be no warranty, I can not imagine how we could keep this truck on the road. It will be unaffordable after Jan 2016. The Vol Fire Department can not afford such a lemon. We bought the truck with the thought we could rely on this truck through at least 100,000 miles. That was the thought!!!! Getting in contact with a customer relation person is impossible! I have called for an hour and no customer relationship personnel yet!!!!
26
Jan
Posted by Anonymous
My sister owns a 2005 Ford F-150 truck that has over 400,000 miles on it. The motor or transmission have never been changed. This is " Ford Tough", especially since she works construction and has often pulled a huge trailer loaded with scaffolding. Ford should use this in their commercials to prove how good their products are. Nothing lasts forever but nobody expects this kind of mileage from any vehicle. They should contact her.
26
Jan
Posted by Beautiful Nightmare
Adam at Paso Robles Ford in Paso Robles, CAlifornia is the best. Calls when says. Car has been on time. One small issue with car but they made right ASAP and called me to tell me the situation. Adam's customer service skills are above and beyond. Before Adam was hired we had someone there that treated us like we were stupid and talked to us worse!
However, my mom has a HUGE issue with Perry Ford in San Luis Obispo and her new 2014 Ford Focus. I now take it into Adam. Still not resolved and I need it to be. Hoping Adam and Ford can work this out.
16
Dec
10
Dec
Posted by Auntecarol
I am having terrible communication problems with serremonte ford
No one within the dealership ever communicates with each other so nothing gets handled. They co distantly drop the ball. No one calls back when promised. I have wasted too much of my time getting a small problem with my 2015 fusion hybrid. I bought it from the Internet people there who guaranteed me the best price and attention. Not so.
14
Sep
Posted by tony
Have a 2013 CMax last 4 months battery went dead 3 times for no good reason and left me stranded I called my dealership and they got me in the next day spent 5 hours there and it was returned to me with little answers except for what i read on the wprk order that Ford will have an answer in the 4th quarter. well It stranded me again and I am frustrated will not ever go to dealer and wife needs a car we will not buy a Ford. This is my first ford. For 30 years I have been in the aftermarket car business with 20 years running multiple stores also ASE cert. Tried to talked to this dealership with NO luck.
21
Jul
Posted by WDL
Very Upset And Disappointed That Ford Can Not Supply My Dealer With A Drivers Side Seat Rail That It Is Back Ordered Nationly And The Do Not Know When One Will Be Available. Don Reid Ford Told Me The Waited Up To A Year With Certain Parts. This Is For A 2w012 Ford Focus. Hard To Believe This Story!
12
Feb
Posted by foong
-On Jan 30th 2014, my car was sent to your service centre in Petaling Jaya after it had a break down. I was attended to by Mr Safiril who thought it could be a diesel pump failure and would have been repaired within 2 days. The next day, I was informed that it wasn't the diesel pump failure but the starter problem and they would have to order the part and needed 2-3 days for delivery.
-On Feb 5th 2014, I was advised by Mr Safiril that the car still couldn't start up after having the starter replaced and that there could be a major engine problem that they needed to look at the gear box to find the problem. And of course these diagnostics needed even more time.
It has been one week now and I am very unhappy with the situation which has caused me to cancel my travel plans to my hometown this festive season, commute by taxi for work which has incurred additional costs and wasted my work leave to attend to this matter. I work as a salesperson therefore I rely heavily on my car to get around and this has caused much inconvenience to me.
I purchased this car in Nov 2011 and it is still under a 3-year warranty for parts, so far I've had to repair 2 units of engine mounting, 1 unit of gear box mounting and starters which had cracked within 2 short years. I highly question the quality and shelf life of your parts now, they don't seem to last well and last long enough compared to local car makers Proton or Perodua's parts which could last up to 5 years and cost a lot cheaper too.
Though I am being not charged now for the parts replacement due to the warranty, I am already worried and have lost faith in the quality of your product. I simply cannot afford to pay such a high cost of repair in future for frequent parts failure after the warranty period; for example to spend RM 37,000 (after discount) to repair the gear box failure problem, this is absolutely insane.
To summarise, I just have to say that Ford has disappointed me and I have deep regrets having purchased this car from you; its expensive parts do not last long, thus not giving value and satisfaction to the customer. My previously owned cars Honda City and Toyota Vios, which cost less (RM 70k to RM 90k range) than what I paid for this Ford Focus never gave me major problems like Ford is giving me now. Another quality problem which I have with this car is its sound proofness. There is such loud noise heard coming from the outside passing cars when I am driving. Again, this shows the weakness in your product.
Lastly, I would like to point out the service I received at your service centre, they have shown to be so incapable and clueless in diagnosing the real cause of problem of my car right at the beginning. I do not wish to have my time and resources further wasted and expect to receive an answer and compensation of sort from you on this matter.
11
Dec
Posted by Anonymous
Sent an email to Ford on 12/9/13 complaining of service labor costs on my daughters '04 Explorer. Have had no reply. Her '04 has 80K miles, has recently had both front hubs replaced at $600+ each, all work done at our local Ford dealer. Now the heater control motor failed leaving her with no heat during our recent snow storm. Again took it to the dealer and after repairs the bill was $1127.22 and that was with a 10% discount from the dealer after my complaining of the ongoing costs. I have been purchasing or leasing Ford vehicles exclusively since my first 1970 Ford XL. My daughter is in her third Explorer. We currently own a 2014 Explorer which replaced an '08 Mountaineer with 50K miles and so many problems the dealer sent it to an auction. I am very concerned with the repair costs and dependability of our SUV's and am seriously thinking of switching brands after 43 years of choosing Ford vehicles.
Bob Himes
01
Dec
Posted by coricks
we buy this brand new ford fiesta (sedan-auto transmission) last year oct. 2012, changing oil is as per schedule & as per km travel of the car,but after 1 year when they done oil changing & engine wash after 1 week there something wrong in the performance of the car there something appear in the dash board (engine malfunction, slippery sign, air bag sign). we bring it to ford to fixed it but until now it same like that (bad performance), almost 5 times we bring it to ford service center but still appear this problem, i'm sending this maybe there is one people who can help us about this problem regarding this issue..
15
Nov
Posted by Anonymous
Hey guys Ford in Lacombe Alberta Canada is the worst Ford EVER for customer service!!!They are very incompetent and do not deal with the issues in regards to your vehicle. They simply brush you off and don't want to acknowledge your problems or take ownership at all. I find them very disrespectful towards their customer.
