Flag Ford Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Sent an email to Ford on 12/9/13 complaining of service labor costs on my daughters '04 Explorer. Have had no reply. Her '04 has 80K miles, has recently had both front hubs replaced at $600+ each, all work done at our local Ford dealer. Now the heater control motor failed leaving her with no heat during our recent snow storm. Again took it to the dealer and after repairs the bill was $1127.22 and that was with a 10% discount from the dealer after my complaining of the ongoing costs. I have been purchasing or leasing Ford vehicles exclusively since my first 1970 Ford XL. My daughter is in her third Explorer. We currently own a 2014 Explorer which replaced an '08 Mountaineer with 50K miles and so many problems the dealer sent it to an auction. I am very concerned with the repair costs and dependability of our SUV's and am seriously thinking of switching brands after 43 years of choosing Ford vehicles.

Bob Himes


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video