Ford customer service

Ford is an automobile manufacturer from the United States. Ford is one of the oldest auto makers and sells a wide variety of cars and trucks. Ford offers custom service by phone, email and physical mailing address.

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Customer Relations Center

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Phone: 800-392-3673

  • How to reach a live person:
    • Press 1 for English

      Press 0 through the rest of the messages. Took me 5 times.
  • Hours of Operation:
    • Monday - Friday 8:00 AM – 5:00 PM local time
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Ford Credit

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Phone: 800-727-7000

  • How to reach a live person:
    • Press "#" continuously until transferred.
  • Hours of Operation:
    • Monday-Saturday, from 7:00 a.m. to 8:00 p.m. (Central Time)
  • Email:
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User Reviews

12
Jun

Posted by Anonymous


on 6/12/23 at 9:56AM

I was told this morning that my 2017 Ford edge needed 20 new wheel lugs. I read that your corporate lawyers won your case by stating lugs wear out. As Joey Biden says thats malarkey! I read that Ford Engineering and Quality approved the lugs to save money. OK you won! I went down the street and saved over $100.00 over Gene Latta Ford's price. You would think they would give you their cost for replacement. No they gouge you. R/O 6329290/1

01
Apr

Posted by Randy


on 4/1/23 at 5:05PM

Hello, I just purchased a 2023 Ford F150 XLT and I would like to Xpress my displeasure that I can no longer purchase a front bench seat with leather! In order to get the bench seat I had to step down from my 2020 lariat where I had the bench seat with leather to a new 2023 XLT with cloth seats! I surely would encourage Ford to reconsider that and go back to allowing a customer to purchase a pick up with a front bench seat with leather.

16
Sep

Posted by Tammie


on 9/16/18 at 9:39AM

Hi, I received a letter from you but, my questions wasn't answered. I can't go to a different dealership because both are owned by Pecheles. I paid them to replace passenger side upper control arm assembly and both lower ball joints with lifetime warranty on parts. My boyfriend replaced driver's side upper control assembly. The front passenger side was making a noise after Ford replaced parts. I drove to Ford 5 times telling them about noise. They said noise would stop but it never did but, outside tread of brand new tire was gone. Ford replaced part. Ford said they don't warranty their work because I didn't buy parts from them but,they'll warranty their work with auto part store parts that they buy themselves which we no for a fact. In addition, all my windows don't work. I also replaced a defective plastic manifold Ford stated they would pay for us to replace it but,Ford said they had stop that in 2006.I purchased my 2000 Ford Crown Victoria 2FAFP74W4YX149978 in 2012 one owner with little over 64,000 miles on it after surviving head-on accident in 2002 GT Mustang. I trusted Ford. That's why I bought the Victoria for safety plus for it to last me a life time but I see that it won't. At least I was able to take our deceased son to his radiation appointments but now the water pump is leaking and I can't trust Ford to replace it. What should I do? I can't afford to go to NewBern,NC to different Ford dealer. You give famous people your cars and they sell them. If you gave me gave me one I would drive it for a life time and be very thankful to have it. I appreciate your time to read this. Thank you Tammie Heath 2231 Wharton Station Road, W

14
Nov

Posted by tepeismail


on 11/14/17 at 10:50AM

I am loyal Ford customer since 2010, currently I own a 2014 Fiesta titanium, 1.6 powertshift, it has only 32,000 km on it and had to change transmission clutch 2 times already and now it needs to be replaced again. I asked Ford Otosan to invesitgate this car, something wrong with it.
However Ford Otosan Customer Relations did not even care about dissatisfaction, she just told me that I have extended guarantee service, they will cover %80 and I will cover %20 of the repair fee. I tried to explain her that it is my right already becasue I paid fee for guarantee extantion. I tried to explain her that my concern; something wrong with this car, I need another car whihc is similiar to it. I am not asking brand new 2017 car, I am simply saying this car has a problem and they just cant fix it. Customer service did not even care what I was explaning and just kept repeating that I have to %20. And what then, I will have same problem 4th time or more until I sell it. It was clear that she did not care about losing a loyal customer.

01
Feb

Posted by Anonymous


on 2/1/17 at 7:59PM

You should build a retro tbird with crome bumpers but make it longer and wider and retractable hardtop make it a nitch car build only a small number a year price it about 80 to 100 k put a high performace engine supercharged not turbo it could compete with the corvette

View all 177 Ford customer service reviews »
Customer Service Ratings

Based on 157 votes.

3.0

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