Posted by foong
-On Jan 30th 2014, my car was sent to your service centre in Petaling Jaya after it had a break down. I was attended to by Mr Safiril who thought it could be a diesel pump failure and would have been repaired within 2 days. The next day, I was informed that it wasn't the diesel pump failure but the starter problem and they would have to order the part and needed 2-3 days for delivery.
-On Feb 5th 2014, I was advised by Mr Safiril that the car still couldn't start up after having the starter replaced and that there could be a major engine problem that they needed to look at the gear box to find the problem. And of course these diagnostics needed even more time.
It has been one week now and I am very unhappy with the situation which has caused me to cancel my travel plans to my hometown this festive season, commute by taxi for work which has incurred additional costs and wasted my work leave to attend to this matter. I work as a salesperson therefore I rely heavily on my car to get around and this has caused much inconvenience to me.
I purchased this car in Nov 2011 and it is still under a 3-year warranty for parts, so far I've had to repair 2 units of engine mounting, 1 unit of gear box mounting and starters which had cracked within 2 short years. I highly question the quality and shelf life of your parts now, they don't seem to last well and last long enough compared to local car makers Proton or Perodua's parts which could last up to 5 years and cost a lot cheaper too.
Though I am being not charged now for the parts replacement due to the warranty, I am already worried and have lost faith in the quality of your product. I simply cannot afford to pay such a high cost of repair in future for frequent parts failure after the warranty period; for example to spend RM 37,000 (after discount) to repair the gear box failure problem, this is absolutely insane.
To summarise, I just have to say that Ford has disappointed me and I have deep regrets having purchased this car from you; its expensive parts do not last long, thus not giving value and satisfaction to the customer. My previously owned cars Honda City and Toyota Vios, which cost less (RM 70k to RM 90k range) than what I paid for this Ford Focus never gave me major problems like Ford is giving me now. Another quality problem which I have with this car is its sound proofness. There is such loud noise heard coming from the outside passing cars when I am driving. Again, this shows the weakness in your product.
Lastly, I would like to point out the service I received at your service centre, they have shown to be so incapable and clueless in diagnosing the real cause of problem of my car right at the beginning. I do not wish to have my time and resources further wasted and expect to receive an answer and compensation of sort from you on this matter.