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I am loyal Ford customer since 2010, currently I own a 2014 Fiesta titanium, 1.6 powertshift, it has only 32,000 km on it and had to change transmission clutch 2 times already and now it needs to be replaced again. I asked Ford Otosan to invesitgate this car, something wrong with it.
However Ford Otosan Customer Relations did not even care about dissatisfaction, she just told me that I have extended guarantee service, they will cover %80 and I will cover %20 of the repair fee. I tried to explain her that it is my right already becasue I paid fee for guarantee extantion. I tried to explain her that my concern; something wrong with this car, I need another car whihc is similiar to it. I am not asking brand new 2017 car, I am simply saying this car has a problem and they just cant fix it. Customer service did not even care what I was explaning and just kept repeating that I have to %20. And what then, I will have same problem 4th time or more until I sell it. It was clear that she did not care about losing a loyal customer.


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