Read the reviews below to see the experience other people have had when dealing with customer service from Ford.
I was told this morning that my 2017 Ford edge needed 20 new wheel lugs. I read that your corporate lawyers won your case by stating lugs wear out. As Joey Biden says thats malarkey! I read that Ford Engineering and Quality approved the lugs to save money. OK you won! I went down the street and saved over $100.00 over Gene Latta Ford's price. You would think they would give you their cost for replacement. No they gouge you. R/O 6329290/1
Hello, I just purchased a 2023 Ford F150 XLT and I would like to Xpress my displeasure that I can no longer purchase a front bench seat with leather! In order to get the bench seat I had to step down from my 2020 lariat where I had the bench seat with leather to a new 2023 XLT with cloth seats! I surely would encourage Ford to reconsider that and go back to allowing a customer to purchase a pick up with a front bench seat with leather.
Hi, I received a letter from you but, my questions wasn't answered. I can't go to a different dealership because both are owned by Pecheles. I paid them to replace passenger side upper control arm assembly and both lower ball joints with lifetime warranty on parts. My boyfriend replaced driver's side upper control assembly. The front passenger side was making a noise after Ford replaced parts. I drove to Ford 5 times telling them about noise. They said noise would stop but it never did but, outside tread of brand new tire was gone. Ford replaced part. Ford said they don't warranty their work because I didn't buy parts from them but,they'll warranty their work with auto part store parts that they buy themselves which we no for a fact. In addition, all my windows don't work. I also replaced a defective plastic manifold Ford stated they would pay for us to replace it but,Ford said they had stop that in 2006.I purchased my 2000 Ford Crown Victoria 2FAFP74W4YX149978 in 2012 one owner with little over 64,000 miles on it after surviving head-on accident in 2002 GT Mustang. I trusted Ford. That's why I bought the Victoria for safety plus for it to last me a life time but I see that it won't. At least I was able to take our deceased son to his radiation appointments but now the water pump is leaking and I can't trust Ford to replace it. What should I do? I can't afford to go to NewBern,NC to different Ford dealer. You give famous people your cars and they sell them. If you gave me gave me one I would drive it for a life time and be very thankful to have it. I appreciate your time to read this. Thank you Tammie Heath 2231 Wharton Station Road, W
I am loyal Ford customer since 2010, currently I own a 2014 Fiesta titanium, 1.6 powertshift, it has only 32,000 km on it and had to change transmission clutch 2 times already and now it needs to be replaced again. I asked Ford Otosan to invesitgate this car, something wrong with it.
However Ford Otosan Customer Relations did not even care about dissatisfaction, she just told me that I have extended guarantee service, they will cover %80 and I will cover %20 of the repair fee. I tried to explain her that it is my right already becasue I paid fee for guarantee extantion. I tried to explain her that my concern; something wrong with this car, I need another car whihc is similiar to it. I am not asking brand new 2017 car, I am simply saying this car has a problem and they just cant fix it. Customer service did not even care what I was explaning and just kept repeating that I have to %20. And what then, I will have same problem 4th time or more until I sell it. It was clear that she did not care about losing a loyal customer.
You should build a retro tbird with crome bumpers but make it longer and wider and retractable hardtop make it a nitch car build only a small number a year price it about 80 to 100 k put a high performace engine supercharged not turbo it could compete with the corvette
Hello I live in New Mexico. My name is Julia. My husband and I bought a 1999 FORD F 150 from a private seller. We had not been informed of the recall. My husband got arrested. And I had just been evicted,and the truck became home. It killed me to have to watch it burn. I tried to gather all the reports and papers needed to process our claim. I did not have everything together in time. Is there any chance someone could help me to replace his truck?
Good afternoon
I have had Ford powerstroke since 1994.I love the product. I bought a 2017 f250 at Sames Ford Corpus tx. They sent me to an after market shoplace to have a gooseneck installed. They paid for it. During Thanksgiving my wife and I pulled our fifth wheel camper to the family house . On the way back home the gooseneck hitch came loose. We made it home and had that gooseneck replaced with the right one.This cost us $1945.00. Called the dealership and they said I chose it and it wasn't their problem.I said yall wrote the PO so you must of thought it was the right thing to do.Im not from Corpus. Anyway thought I'd let you know.
Ordered 2017 Ford F150 Lariat on October 23rd, order number 10231. Lost my 2015 F150 on October 21st and need the new unit here before end of year, like Ford's letter received last week. Ford rep had dealer change to stock order, number so to get order. Build was scheduled for December 19th. Now Ford is saying won't do stock order until 01/02/2017. We will lose money from insurance settlement to tax plus other money set aside for the NEW F150 to tax. FORD SEEMS TO BE BREACHING A CONTRACT WITH ME SINCE THEY HAD ALREADY GIVEN US THE BUILD DATE - 12/29/2016. I NEED THE NEW TRUCK BY 12/30/2016! Dealer - Jeddeloh Ford has done everything possible including contacting his Ford Rrp and relying on that persons wnd otjets a t Fords for their word.
Brought a 2016 250 red truck having had a chance to enjoy driving its a work truck have a rental from ford don't want the truck ljessica is trying to force a truck on us that's been in the shop over a week I know ford honors satisfying there customer I'm not satisfied I have been getting all my vehicles from ford love your vehicle and also bring others to tell them how wonderful ford is my name is pastor Diane my congregation is now interested help me please when this message reach made my first payment already on a truck I do t have
I Took My Car To Ford Please If You Are Reading This Dont Take Your Car There, The Service Men And Women Have No Idea What To Do Neither Do The Technicans, I Went In To Get My Car Fixed For Slow Speeds When Pushing On The Break I Just Knew The Dealership Could Fix It But Oh No Instead I Left With The Same Problem Plus A Check Engine Light Which Was Not On When I Took My Car In, I Paid $1500 Dollars For Nothing The Very Same Day My Car Is Doing The Same Thin, I Have Been Up To This Dealership With The Same Issues As Before I Came In, When I Call The Dealer Or Take My Car Back Up To Them The First Thing Out Their Mouth Is Sir We Just Don't Know, It Could Be This Or That But They Are Supposed To Be The Professionals, I Am So Mad Right Now, I Can't Get Any Help, I Am Not Sure What To Do, I Need My Car Fixed Or My Money Back, I Will Make Sure With Every Breath In My Body That Any And Everybody That I Know Not To Go To Ford Any Ford In That Matter Not Just This Ford But All Locations Because If This Is How You Treat Your Customers It's Sad, This Is Supposed To Be A Family Owned Business Hahahahaha, No Way. This Company Give You The Run Around Like Somebody Has $1500.00 Dollars To Just Throw Away.
My husband and I were spoken to very rudely in a dealership at All Kingston Ford in Kingston New York 12401, by Ira Weiner, a
Sales Person.
We were demeaned in a cafe type seating area verbally on the dealership floor, in a loud and angry tone by this salesman, if
there is retraining by Ford, I would suggest Ira Weiner be sent to be taught how to be civil, courteous and how to be discreet
when dealing with customers.
Angry Ford Vehicle owner,
10/19/16
My power steering goes out each year, displaying on my dashboard to "service advancetrac" and service power steering. I have been having this issue for 3 years now. It is very difficult to turn the steering wheel. The first time this issue occurred, I paid Metro ford ( located on 6455 S Western which is where I take my vehicle for service), five hundred dollars to repair my vehicle.
The second time this happened, I bought the car back, I was told this time the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2,000 - $3,000. I could not afford it. I drove around an entire year with a dysfunctional steering wheel. I received a letter in the mail stating to bring my vehicle in for a inspection, so I did. The inspection was complete and I was told, they also had reset the car (which solved the power steering issue).
This is now the third time this is happening, I called in and made an appointment to bring my vehile in for a resetting and also explained the situation. The rep I spoke with was very understanding and booked my appointment. When the car arrived I waited, they never got a chance to get to my vehicle that day so I was told come in the next day. I bought the car again, just to be they could look at it on that practicular they so me now made another appointment for sure this time. I had to explain the issue of power steering problem. I am being told again the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2k - $3k all over again. I explained this is a ongoing issue to several reps in the service department. They never attempted to reset the car, they were dismissve of my situation, and just keep insisting I pay $2K-$3k. Please accuse any typos or run on sentences. I am frustrated as I type this. Sorry!!!
I have been told by a rep. there, they do not reset vehicles there, but I have documents stating that the vehicle was reset. The reps continue to dish out prices reassuring me my power steering unit needs to be replaced, but when I ask did anyone attempt to reset the car, I was told NO, I am so frustrated I have to keep dealing with this , let alone have to deal with a dishonest company, trying squeeze more and more money out of me each yearr. Its unfortunate, I loved Ford cars until now.
What is up with the 2011 f -150, the rpm goes up to 4 or 5 and the miles per hour jump to 70 miles per hour, and the back wheels locked up, and it is very unsafe on the freeway and with your grandkids, it was been in the shop so many times, very upset when you can not trust your vehicle
I bought a 2013 Ford Flex for my wife for approximately $37,000.00 and had it service by Ken Grody in Buena Park California. I notice the clear coat coming off of the driverside roof and alert the tech. he replied that my wife's flex was out of warranty of 2800 miles. I's called corporate to rectified the problem and open a case the number is 10354994. They moved it to Mike the service manager for the dealership. He looked at it and said that it didn't have corrosion on it, so they will not cover it. Call back Corporate and they stated that they couldn't do anything else for me????? I've work for an Aerospace company for over 29 years and if we have deliver an aircraft and the low cost paint would start coming of it, in the first few years of life, we will lose a customer. I've been buying Ford since I remember and this will change my way thinking of ever buying another FORD. We as a corporation rely on resolving through customer service and Ford failed for me.
I am angry! I went against my better judgement and took a risk and bought a 2015 Ford Fusion.I have 8600 miles on it. It is now in Peoria ford shop for a cracked block and head. They want to replace my block and my head which basically requires a rebuild of my motor. My problem with this is I paid for a new car with a new motor not a new car with a rebuilt motor. I ask Ford to either replace the motor with a new motor or a new car, or just give me my money back. All I get is what they cannot do. I spoke with the gm of Peoria ford and he tells me his hands are tied. I speak with Ford relations and they tell me its up to the dealership to recommend the appropriate fix. Either way I am paying for a car that I will no longer he happy with if they rebuild it. If so it will be my first and last Ford. I will let everyone I know not to purchase a Ford. Its about their pocketbook and not about the customer's wishes.
Let me start by saying this is the first Ford product I have owned and am completely satisfied with it. It is a Ford E350 converted to a Class C Motor Home by Pleasure Way and has about 88,000 miles on it trouble free.
On, or about, May 21 I went to Preston Ford in Burton, OH to fix a leaking rear air shock valve. They checked the van over and recommended a tail pipe fix and front break job. I told them to go ahead and while they were at it go ahead and do an oil and filter change. It took several days for them to locate the correct valve for the air shocks and I must say the parts dept. went out of their way to locate the correct valve. On May 26th they performed all the work and I picked up the van.
The next day the valve leaked. I took it back in and they fixed it. Everything OK and I was happy with my experience with Ford service.
A few days later I left with the vehicle and drove about 25 miles and both front breaks over heated and started smoking. When I stopped I could not touch either of the front wheel rims they were so hot. I called Preston Ford and explained the problem and that I was afraid to drive it back to the dealer and asked that they send out a tow truck; which they did.
After checking the vehicle over they said that both calipers were defective, and here is where my problems start. Why did they not recognize the calipers were bad when they did the break job? They charged me for the tow job when the problem was theirs for doing the break job incorrectly to start with. They also wanted to put back the burnt break shoes on the front wheels which I refused. This experience with Preston Ford cost me $945.88 to tear back into the front breaks and replace the defective calipers that they should have recognized as defective when they did the original job. At this point I would not recommend Preston Ford as a reputable point of service.
Quality and Customer Service are they a dinosaur of the past? It seems so.
We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine.
The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised.
We asked the service advisor at that time, what more can we do to prevent these costly repairs, the answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired. We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running.
My first question; what has happened to quality in a product?
I remember in the past one of Fords main advertising statement was Quality is job one, apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer?
The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too. I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand?
My second question; does customer service even exist anymore?
My answer is simple when dealing with Henry Day Ford, Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00. In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back, we waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion, we took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the hugh difference in customer service comes in. Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle. I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did, its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it.
Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent.
Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does. Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference, yes we can if enough people cry out, you either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.
Your customer service is really terrible. I have been trying to get a hold of Auna she has not returned calls or lies when she did. Case If I don't here something by 4/29/2016 I'm going to get a hold of a TV station who will put this problem on air. And also get on Facebook telling ever one not to buy a Ford because they don't care.
I am homebound with my 2012 Ford Focus with 30000 miles on it. I have to drive it with the engine light on and the red warning light that notifies of impending transmission failure for 11 weeks as I wait for parts.The car usually can't go over 30MPH. I have to cancel all doctor appointments, social events.Passengers screaming"We are going to die!"and other drivers yelling and honking horns makes any trip unpleasant. The deceleration, slipping, and hesitation will make me an experienced driver using emergency flashers. The Service Advisor said to call in June for a parts status update. The Service Advisor also was going to charge me for the parts $500.00, until I questioned the charges with my extended warranty and Fords free 7 yr/100,000 mile transmission warranty.
am so disappointed with ford.. i have a 2008 mercury mariner that has been recalled due to a problem with the power steering assist fault.. took my car to the dealer and ford refuses to fix it..claims my car is to old.. how can it be old when its on the recall.i am disabled and am unable to drive the car in this condition. the dealer wants over 500.00 to fix it. i am on disability and i do not have that kind of money. i thought ford stood behind its products. we have always had ford products..never again. will be contacting our local news about this issue.
Letting you all know how disappointed I am cause I had a head on collision and my airbags did not deploy and I need to figure out what to do and if your company is responsible for this situation. I did take on an attorney to help with my questions and hopefully you can get back to me ASAP.
Thanks
